Roger Eldard Email & Phone Number

Dallas/Fort Worth Area

Effectively communicate with team members of all levels to improve staff performance and moraleDevelop and review existing policies and proceduresMonitored staff productivity, identified areas of success as well as those needing improvement to successfully implement process training to achieve best performance strategies to ensure KPIs are achieved regularlyCollaborated with other department heads to identify and train staff for reassigning of work for needed coverageHeld daily team meetings and weekly one-on-one meetings with staff to maintain strong team and personal relationships and review performance.Worked with other teams to identify areas of improvement that will increase production, and efficiency and reduce errors.Maintained team's daily, monthly, quarterly, and yearly performance to identify trends in volume.

Addison, Texas

Managed and directed operations for adherence to client needs and requirements as well as the company's long and short-term goals.Weekly collaboration with legal teams to guarantee all foreclosure processes are handled within legal guidelines of the state, federal, and company requirements.Supervised staffing procedures and performance to ensure maximum return with minimal riskManaged department budget

Addison, Texas

Worked with legal team and staff to guarantee the handling of all bankruptcy cases was done within federal and state regulations.Maintained a strong and healthy relationship with clients through regular communications and frequent travels.

Responsible for the day to day operations for a staff of 50 plus employees to insure that clients legal responsibities to consumers are met in a timely manner.

Oversaw the liquidation of clients' collateral to insure highest value received.

Managed the operations responsible for the liquidation of recovered collateral throughout the United States, to insure the highest recovery rate was received in order to minimize company losses.

Managed Dallas location of collections for mortgage loans.

Responsible for the liquidation of recovered assets across the north east to insure that all assets were liquidated quickly and with minimal loss.

1990 to 1992 - Managed a collections portfolio as well as performed remarketing functions.1992 to 1995 - Assistant Branch Manager and Loan Officer performing balancing and basic branch functions as well as the reviewing applications for HELOC loans for qualifications and approvals.

Education record

Education record

Business Management