Systems Analyst Ii
Current· Assists in developing standards and procedures for the use of PC and other office systems.· Provides training for PC users.· Responds to telephone inquiries and answers users' questions.· Develops solutions to problems arising from the operation of standard or custom software or hardware.· Provides on-site PC support to end users.· Provides assistance to all or a specific department in the use of standard or custom application software packages.· Removes and installs computer equipment.· Configures and tests computers and standard or custom application software.· Keeps staff informed of any issues and fixes for Microsoft Office products. · Assists in recognizing and developing record systems, communication systems and/or other process improvements.