Roger Escalante Gomez Email and Phone Number

• Eficientar los flujos operacionales, controles, resguardo de documentos para las tramites de gestorías vehiculares.• Definición y correcta alineación entre el proceso y cada una de las normativas y procedimientos.• Me encuentro desarrollando las definiciones para los desarrolladores tecnológicos internos

- Implemented the KPI's board, for Investments and Trustees, focused on ensuring internal control of specialized products- I generated the process maps for Trustee and Business Banking Investments, identifying risks and implementing mitigating controls- I direct the audits of regulators and internal areas, understanding the requests and generating the orders to each owner of the process

- I influenced within the team under my charge, achieving the focus and the delimitation of objectives and growth of personnel to other areas- I incorporated and retained my staff during the pandemic, managing to maintain the goals for good teamwork.- Managed the Net Promoter Score for both BBVA employees and the NPS for Bbanca de Empresas clients- I coordinated more than 12 studies of Business Banking, with different survey methodologies depending on the segment- I implemented and designed the indicators portal for digital channels of Business Banking and achievement of action plans before Paint points- I achieved a reduction of $5 million in the budget, maintaining priority studies, reducing fees to providers and making studies more efficient

- Creation of the PMO of the Transformation Department, managing the monitoring of each of the DG plans (+34 projects)- I led the training in Lean Sigma for management employees, managing to certify 100% of the team.- I implemented and standardized the indicators of all the Transformation projects (8 projects), ensuring their update- I created the mailbox of the Management Committee, linking to the Commercial Network and the DG's directly- Direct participation in the creation of the plastic Clarification and control datamart

- Implement the project for inactive clients, increasing the number of offers to clients by 35%- Led the TDC cancellations project, reducing 37% in new accounts with campaigns aimed at profiled customers- I coordinated the interest rate project, reducing the variability and standardization of the collection

- I executed campaigns in favor of portfolio growth, achieving 102%. Growth in retail loans (TDC)- I coordinated Six Sigma projects for credit card billing, improving the rate by 2%.- Create a billing board for the 12 thousand clients, being able to identify the variability and seasonality in purchases and cash withdrawals- Analysis and data mining in order to respond to the results of campaigns offering PPI and TDC through different channels to different segments

- I organized a team of 20 people with the aim of digitizing missing documents in certain products- I supervised the daily workload, implementing controls and managing supplies, managing to digitize lost documents- Implementation of records for the stages of reception, process and return of documents, ensuring the total digitization and location of folders

- Update of the macros of each bank for the calculation of reserves on a weekly basis- Analyze and compare the results of the CNBV against that of Banxico for an accounting table