TRANSIT INDUSTRY EXPERIENCE • Managed the start-up tasks of the Transition Team brought in to get bus property ready for a full turn-key transition. • Increased customer generated commendations 35% and over-all public satisfaction with transit services provided by bus property.• Responsible for the operation, performance, safety and cost of Chicago Transit Authority bus garages and their 600+ employees. • Lowered absenteeism an average of 81% and accidents an average of 35% at garages I managed as General Manager.• Increased customer generated commendations 282% and over-all public satisfaction with transit service directly provided by bus operator working in the garages I was General Manager.• Worked with representatives of different trade unions (plumbers, electricians, painters, etc.) to keep bus garages in working order for daily transportation requirements.• Met with local Community and Municipal leaders to address route, schedule and safety concerns. • Created work environments that focus on respect and teamwork to accomplish the Authority’s service and reliability goals.• Worked toward and got Transportation and Maintenance Managers “buy-in” to manage resources in a manner consistent with my “directive and supportive” management style. • Elevated garages performance in all of CTA’s Performance Management matrix categories. TELECOM INDUSTRY EXPERIENCE• Responsible for and managed the daily financial and organizational operations of 300+ individuals.• Managed $17M budget, Profit & Loss revenue statement and Force vs. Load report, proactively adjusting costs before negative impact to P&L. • Increased annual Engineering/Furnish &Installation Sales from $4M to $12M and drove profit up 200%.• Track record of successfully planning, implementing and completing large-scale, complex projects such as the $15M National Democratic Convention, Ameritech’s $22M Ultimate Link, and the State of Illinois’ Distance Learning Program.