Roger Gauvin Email and Phone Number

As Franchise Business Partner, I provide leadership, coaching and strategic direction to assigned Franchisee, Owner/Operators to deliver outstanding Quality/Service/Cleanliness (QSC) and customer experience to maximize short and long-term sales, guest counts, cash flow and market share. Embodies McDonald's values and leadership behaviors to build positive business relationships with key partners including Owner/Operators, Field Leadership Teams, Suppliers, and Functional Partners for the primary goals of driving income by delivering an excellent customer experience.Responsibilities: • Lead contact and business coach to assigned franchisees• Cultivates productive, influential working relationships that result in improved business results• Accountable to help Franchisee improve customer satisfaction, Guest Counts, and sales & cash flow• Protects the McDonald’s brand by identifying and addressing issues that may pose risks to customer experience, and ensures brand perceptions are addressed appropriately• Identifies root cause issues at the organization and restaurant levels through data analysis, in-person observation, and stakeholder conversations• Partners with Franchisee to detail organizational strengths/weaknesses and assist the Franchisee in his/her development of structured business growth plans and objectives• Conducts structured coaching activities (i.e., Business Reviews, Business Planning Sessions, Systems Excellence Visits, etc.) for assigned Franchisee’s organization• Improves Franchisee’s capabilities by leveraging optional company tools and available resources, Operations Associate support & expertise, and best practices across business functions (e.g., finance, marketing, operations, etc.)• Utilizes data and analytics from all Operations Associate evaluations to guide their decision-making and time allocation in service of Franchisee

Executes deployment of new initiatives in restaurantsRole reports to: Deployment ManagerDeploy new initiatives in the Field• Execute the implementation plan for restaurant operations product or process improvements• Assist in design and development of the roadmap of program deployment across multiple regionsResponsibilities Assist in modification of support procedures for deployment of operations initiatives • Participate in testing and validation of the feasibility of rollout of new or improved restaurant initiatives to restaurants• Collaborate with other cross-functional teams to incorporate the recommendations• Develop and manage project plans, milestones and resources• Implement multiple deployment projects and manage/ participate in large projects• Set milestones and communicate the timelines to other teams/ members• Ensure alignment of cross-functional stakeholders and that other functions and departments are on-board• Manage and resolve project issues; Respond to project related queries • Follow-up with other functions for deliverables and milestones• Conduct post project analysis

Deliver revenues and profits by developing, marketing, financing, and providing appealing restaurant service; managing staff, upholding high standard of Food Safety.•Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.•Meets restaurant financial objectives by developing financing; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.•Attracts patrons by developing and implementing marketing, advertising, public and community relations; evaluating program results; identifying and tracking changing demands.•Controls purchases and inventory; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.•Maintains operations by enforcing McDonald's policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.•Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.•Recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.•Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.