Roger Gomez E. Email & Phone Number

Responsible for the PMO and for the Hospital information System (HIS) Projects for all clients. > Led HIS implementation for 35 multi-site hospitals, improving their SLAs by an average of 30% and reducing health plan revenue cycle time from 3 months to 1 month. > Led clients implementation of 700+ HIS modules, reduced time to government reporting by 70%.

Responsible for the commercial and relational strategy of a company's client portfolio. > 5 big services contracts were renewed > 1,5 million USD in 2022 first half sales

Bogotá, Distrito Capital, Colombia

For a Holding of 50 firms, responsible for customer service strategy, gross margin, and customer satisfaction control, with an annual budget of over $1.8 million USD. Managing 3 service lines; Managed Services, Consulting and Support Center, with a staff of 100 people. > 20% improvement in red and amber projects rate > 15% improvement in the number of incidents that used to impact operations. > 2 of the company's most important contracts were renewed, for 3 years.

Bogota

Responsible for a program of digital transformation with Microsoft products, in Aval Group, Creating and executing the program strategy for the most important Financial Holding in Colombia. With a budget of $900K dollars. > 45k+ mailboxes migrated to the cloud > 20 companies integrated in a collaboration platform > 12 cloud services enabled > Governance and Cybersecurity scheme defined for the whole Holding

Reporting to the Vice Presidents in Germany, USA, and Canada, be responsible for the relationship and project management of a $100K USD telecommunications project for a client in Colombia. Managing a team of 14 people and 2 software factories, distributed all over the world (mainly in India, Serbia, Mexico, Brazil, and Argentina). > 400 requirements covered by developed functionalities > 2+ millions of users supported by platform released > 5 years contract of managed services

Bogota

Responsible for a program of 8 projects of BSS / OSS to permit to Claro Colombia the automation of technical ordering and resource inventory, including the centralization of several information sources in only one data base.  In charge of PMO, conformed by 16 people – project managers, technical manager, architect, technical leads, requirements leads, processes analyst and quality assurance - Risk management  Control and monitoring of the program performance Reporting to Claro Colombia and America Movil Mexico Team management through agile and traditional methodologies Managing of multiples vendors into the program

Colombia

Responsible for administration of the factory development, maintenance and business processautomation BPM of Davivienda Bank.Manage projects, and drive the project team from start through to finishedAgreeing with the customer the project scope, objectives, milestones and deliverables. Pro-actively managing project risks and issues and minimize their impact on the project. Communicate project expectations to stakeholders and use their feedback to optimize progress. Coordinate and manage project reporting, project reviews and project steering meetings. Manage customer requirements and ensure compliance with service level agreements andoperation level targets, managing the human resources of the factory, ensuring their growth andperformance at the level of each project. Financial management of projects Manage into Davivienda Bank and TCS, required to comply with the objectives of each projectinputs. Perform at the level of managers and bank vice president, the necessary escalations, presentingplans to manage the risks that may affect the achievement of the objectives of the factory. Manage timely and fully comply with contractual agreements with the client. Coordinate and manage project reporting, project reviews and project steering meetings.

Colombia

Responsible for leading a group of Project Managers in the banking sector in charge of 30 projects.Program management technology projects with two approaches, the internal use of the bank andthe second for customer use on various electronic channels such as ATMs, Gtech, website, mobile,among others. Definition, measurement, control and reporting of financial indicators, time, risk, quality at variouslevels and areas of customer and internal in TCS. Creating strategic plans to different periods of time to improve of program performance. Response escalations to reach agreements with heads of areas of the bank and softwarefactories from different countries of the world. Management group of project managers, development of forecast workload, performancemeasurement, and close support in strengthening skills. Analysis, monitoring and control of risks and definition of plans to manage them.

Colombia

Responsible for telecommunications project management.Digital transformation, Data channels, Data Centers, Hostings, collocation services andhelp desks. Business cases creation and budget management Creating technical offers Negotiation with customers of public/private sector and suppliers.

Colombia

Manage projects of the whole portfolio of banking nationwide customers. Project management and control of self-service and professional services, focused on improving electronic channels, mainly ATMs. > 23 projects successfully implemented > 5 million dollars managed, according to the planned objectives. Account Manager for BBVA Bank: Management of, commercial relationship, projects, 7x24 monitoring center and operation of the ATMs network nationwide. Managing a shared team of 220 people and an annual budget of $ 1 million dollars. > 94,5% to 97,5% improving of uptime > 2,1 to 0,7 Monthly call rate of ATMs network improving > 7 years of service contracts committed to the customer.

Lima, Peru

Project coordination and management by monitoring activities of the quality of information from theassignment of each phase of work by the client, analyzing problems on draw planes and in the field,solving problems based in impossibility constructively, ensuring optimal network outside and veryaccurate deliverable to the customer. Supplier management, evaluation of service level compliance, audits to staff in field, civil work,materials and built network. Preparation of reports for business analysis and decision making committees conducted weeklywith contractors and with the presidency of the customer. Project coordination based on quality of information end to end from work assigned until thecustomer approval in technical files

Honduras - Guatemala

Responsible for the network design and support to the construction and commercial teams.Support in project coordination for the connection via fiber optics of American continent,averaging in budget one hundred millions of dollars per country. Designing HFC network for Triple Play service of AMX in Central America Periodic trips to Guatemala to support the design team of El Salvador, Nicaraguaand Guatemala. Auditing design prepared by external Factories in different countries. Coordination and supervision of project, audit suppliers in field.

Colombia

Perform automation of industrial machinery, by pneumatic, mechanical, and control systems PLC`s.Eventually I supported the department of Teaching in conducting business events and training. Iwas exhibitor and project consulting engineer in the International Fair in Corferias in September2004, German pabillion. Customers managing Analysis and automation of process Design and automation of industrial machines Program of logic controls (PLCs)

Especialista En Administración Financiera

Project Management Professional Pmp®, Gerencia De Proyectos

Ingeniero Electrónico

Activities and Societies: Primer tablero de ajedrez durante el transcurso de la carrera. Títulos obtenidos como mejor jugador distrital en.