Roger Harris Email and Phone Number

IT ManagerHired and managed a team of highly qualified project-oriented Systems Engineers● Dispatched to remote office in Raleigh, NC to assist their team in utilizing industry standard bestpractices and security measures for implementing new solutions● Implemented Agile methodology to manage all projects and expectations for the IT team● Established a methodology to oversee all expenditures and implement IT cost reductions for the entireorganization with successful multi-year savings of $100,000-$200,000 year over year.● Successfully lead the IT team in a merger with Reading Plus LLC, incorporating all systems and data● Implemented a highly versatile telephony solution utilizing Zoom Phone for DreamBox Learning, Inc.including the conversion of a legacy SIP based telephone system.● Created and maintain all OKRs for the IT team● Established an Incident Management solution for the entire IT team● Deployed a new Inventory Management solution encompassing all hardware and software licensing

Senior Systems Administrator for Reading Plus● Implemented conversion from a mixed PC/Mac environment to a 100% Mac environment including training for end users● Consolidated all bare-metal servers to a reliable, fully redundant virtualized VMware hypervisor solution● Implemented security and management measures including fully redundant firewall solution, MDMdeployment, security awareness training, antivirus, anti-ransomware solutions and multiple others.● Deployed a standardized helpdesk solution based on Atlassian Jira Service Desk including ticketing anddocumentation● Established SLA’s for the entire IT team which were consistently met or exceeded● Implemented a company-wide backup solution for all Servers, Workstations and Cloud based systemsutilizing a hybrid solution involving Nakivo, Synology NAS, Backblaze Groups and Backblaze B2● Developed a standardized budgeting solution for all IT related purchasing● Created a 24/7 rotating on-call solution for after-hours support utilizing VictorOps● Replaced all networking equipment with a reliable, redundant, wired and wireless solutions● Within a 24-hour period, managed the transition of 150 employees to remote work due to the pandemic