Roger Holden

Roger Holden Email and Phone Number

Senior Technical Writer and Editor @ GEW-LLC
Hillsboro, OR, US
Roger Holden's Location
Hillsboro, Oregon, United States, United States
Roger Holden's Contact Details

Roger Holden work email

Roger Holden personal email

n/a
About Roger Holden

Strategic thinker, self-motivated, and creative problem solver with 24+ years of success propelling organizational goals through documentation. Directs collaboration with stakeholders, decision-makers, subject experts, and clients while galvanizing and guiding teams to deliver results on time, on budget, and in line with predefined vision. Enthusiastic, self-motivated leader able to communicate highly technical concepts to the target audience. Builds and directs the entire Document Development Life Cycle (DDLC) while supporting the successful completion of the Software Development Life Cycle (SDLC) to meet and exceed quality expectations continually, and drives meaningful improvements to completion on time for the following: Nike, Intel, Kaiser Permanente, IBM Seterus, Greenbrier, Genentech, Standard Insurance, OECO, Tripwire, Umpqua Bank, and US Bank.Twenty years of experience managing and leading subject matter experts, reviewers, and stakeholders from Business, Operations, Production, and IT through the Document Development Life Cycle (DDLC) workflow that includes Collaboration, Discovery, Content Creation, Design, Development, QA Review, and Revision to Sign-Off for Release within the requested cost, time, and quality estimates. - Recently completed twenty-eighth months working in an Agile SCRUM and KANBAN, Jira structured work environment to research, write, edit, verify, and publish approved documents to Sharepoint. - Nurtures continual attention to developing and applying the art of working well with others positively and collaboratively. - Established a consistent work pattern to apply strong attention to detail, flexibility, completing tasks, and setting priorities.

Roger Holden's Current Company Details
GEW-LLC

Gew-Llc

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Senior Technical Writer and Editor
Hillsboro, OR, US
Website:
gew-llc.com
Employees:
35
Roger Holden Work Experience Details
  • Gew-Llc
    Senior Technical Writer And Editor
    Gew-Llc
    Hillsboro, Or, Us
  • Digimarc
    Senior Policy Writer
    Digimarc Oct 2022 - Jan 2023
    Beaverton, Oregon, Us
    Completed writing and editing an entirely new set of corporate Information Security policies to meet SOC2 controls and corporate legal standards within the required time frame to satisfy a SOC2 audit deadline. Coordinated and collected current information through Microsoft Teams and SharePoint from corporate executives, the Information Security team, and a Project Manager.
  • Kaiser Permanente Northwest
    Sr. Technical Writer
    Kaiser Permanente Northwest Feb 2020 - Jul 2022
    Portland, Oregon, Us
    Initiated and managed the business and IT Document Development Life Cycle (DDLC) while integrating it to support the Software Development Life Cycle (SDLC) successfully. From inception to completion, tactfully included multiple teams’ input, monitored progress, and aligned strategies to meet predefined goals and achieve desired documentation outcomes. • Managed the DDLC from document creation through approval to release over 40 documents for multimillion-dollar Kaiser Permanente’s NextGen Cost Accounting Program for cost accounting, IT, and business teams.• Led seamless Agile and Jira DDLC development workflow over 28 months through Microsoft Teams online discussions with teammates, stakeholders, and subject matter experts. • Created and released comprehensive documentation for business operations, production, and IT end-users while championing communication through business user guides, IT user and design guides and workflow diagrams, and IT process and data flowcharts while ensuring alignment with corporate business requirements and IT use cases. • Guided research, collaboration, discovery, content creation, technical editing, review, verification, testing, and approval of publications. Continuously delivered projects on time with no compromise on quality. •
  • The Greenbrier Companies
    Business Analyst
    The Greenbrier Companies Aug 2018 - Nov 2019
    Lake Oswego, Or, Us
    Blended analytical thinking, effective communication, and hands-on technical skills to understand specific business and IT workflow challenges and inefficiencies and devise impactful and lasting solutions for multimillion-dollar company.Through comprehensive research and analysis, created first-ever enterprise-level SQL database analysis documentation for business and development operations to determine the viability of a multimillion-dollar upgrade to Microsoft Azure cloud.• Validated the C-level business system modernization initiatives by researching, analyzing, and reporting the full scope of active third-party and ad-hoc applications. Completed a comprehensive validation of the use of each app, output, and data changes. Justified IT modernization by analyzing and organizing the Greenbrier-Agreement results.• Enhanced business and IT development operations by conducting research, interviews, analyses, and writing a comprehensive Business Requirements Document (BRD), aiding in delivering audit findings to clients.• Boosted performance of database analysts and IT help desk staff by creating training documents, including first-time SQL Server Agent Job Failure Resolution Process document.• Improved organization and ease of access to information for IT help desk staff by designing and releasing first SQL Server Agent Job Catalog.•
  • Nike
    Sr. Technical Writer
    Nike Feb 2017 - Jun 2018
    Beaverton, Or, Us
    Analyzed business and IT processes and then created comprehensive IT developer guides, APIs, and Solution Delivery Kits for the Nike Consumer Notifications Platforms for Nike worldwide IT developers and third-party vendors. • Achieved integration of Nike Digital Engineering, Nike User Services, and Nike Consumer Notifications Platform IT requirements and Nike APIs by leading the IT Document Development Life Cycle, integrating it with the successful completion of the Software Development Life Cycle to deliver required IT documentation on time.•
  • Tripwire, Inc.
    Sr. Technical Writer
    Tripwire, Inc. Nov 2016 - Dec 2016
    Managed the Document Development Life Cycle to deliver documentation and workflow diagrams to support and guide operations and IT planning and coordination of the resources to deploy a multi-million dollar enterprise application product release within the predicted cost, time, and quality estimates. • Organized research with Development Operations, IT Compliance, Remote Customer Operations, and Information Security. • Completed for Development Operations: DevOps Customer Onboarding Visio Swimlane Diagram, DevOps Customer Onboarding Gantt Chart, DevOps Customer Onboarding User Guide Procedures, and Development Operations Architecture Visio Diagram.• Completed for the Project Manager: Customer Onboarding Management Visio Swimlane Diagram and Customer Onboarding Management Gantt Chart.• Completed for Information Security and IT Compliance: SOC2 – IT Compliance Control Matrix, SOC2 – IT Controls Narratives, and SOC2 – InfoSec Compliance Control Matrix.•
  • Genentech
    Sr. Technical Writer
    Genentech Mar 2016 - Oct 2016
    South San Francisco, California, Us
    Managed the Document Development Life Cycle to create and release documents that eliminated operational errors and negative audit findings and provided accuracy and standardization for the SAP Planning and Scheduling Site Resources team while communicating to new and current group members and auditors accurate and functional operational procedures fulfilling regulatory standards. • Proactively served as a resource for team technical editing and document style issues.• Implemented advanced knowledge of Microsoft Word, Visio 2010, and Google Docs team site.
  • Oeco Llc
    Sr. Technical Writer
    Oeco Llc Jul 2012 - Feb 2016
    Milwaukie, Or, Us
    Managed the Document Development Life Cycle and then created and released first-time business process instructions, manufacturing work-instruction procedures, engineering process specifications, and process workflow diagrams to facilitate efficient operations and manufacturing processes for multimillion-dollar customer projects with Schlumberger, Pratt & Whitney, Boeing, Embraer, and Sikorsky. • Implemented advanced knowledge of FrameMaker, Word, Excel, and Visio 2010.
  • Umpqua Bank
    Sr. Technical Writer
    Umpqua Bank Feb 2012 - Apr 2012
    Portland, Oregon, Us
    Successfully strategized, planned, researched, created, and released a first-time comprehensive Operations Procedures User Guide that guided the Business Analyst to manage operational planning and coordination to deploy a major release of resources to develop or update their banking software operational procedure processes. - The released Operations Procedures User Guide successfully guided the Business Analyst to create and monitor all aspects of the bank’s customer user interface so customers could successfully access bank products. - The Operations Procedures User Guide was released on time to a very tight deadline within the predicted cost, time, and quality requirements.
  • Intel Corporation
    Sr. Technical Writer
    Intel Corporation Jan 2012 - Apr 2012
    Hillsboro, Or, Us
    Completed several case study research analyses and then wrote and edited blog articles that Intel’s Data Center Manager Services group published online at Data Center Knowledge and Data Center Post. - Primarily for C-level technology leaders looking for knowledge on how to best use data center power and cooling efficiency technology to meet business objectives.
  • Ibm Seterus
    Sr. Technical Writer
    Ibm Seterus Jan 2010 - Jun 2011
    Conceptualized, developed, and released first-time Infrastructure Technology Services, “Technology Services Change Management Process,” for Change Management, Problem Management, Controlled Area Management, and Media Management to comply with SAS70, ITILv3, ISO 27002 Information Technology standards, IBM corporate policies, instructions, and IBM ITCS104 standards. -
  • Nike, Inc.
    Sr. Technical Writer
    Nike, Inc. Jun 2010 - Dec 2010
    Beaverton, Or, Us
    Planned and led the Documentation Development Life Cycle workflow and completed Nike Business Procedures and Processes workflow modeling and mapping for a Nike SAP Software Release worldwide. - Planned and conducted process analysis, gathered functional specifications, and facilitated daily and weekly update status meetings with development engineers from North America, South America, Europe, India, China, and Japan. -
  • Verus Llc
    Sr. Technical Writer
    Verus Llc Nov 2009 - Jul 2010
    Planned and led the process analysis, SME interviews, and gathering of functional specifications from development and infrastructure teams. Then built Information Security policies and procedures based on ISO 27002 controls. - Planned and led the Documentation Development Life Cycle workflow of collaboration, discovery, content creation, technical review, and revision to sign-off for release within the predicted cost, time, and quality estimates. -
  • Tidewater Barge Company
    Sr. Technical Writer
    Tidewater Barge Company Nov 2009 - Feb 2010
    Us
    Managed the Document Development Life Cycle and completed first-time corporate “Human Resources User Guide” and “Finance-Payroll User Guide” operational procedures for operating the Microsoft Dynamics™ GP system. - Gathered functional specifications and procedure specifications from multiple SMEs. - Planned and led the Documentation Development Life Cycle workflow of collaboration, discovery, content creation, technical review, and revision to sign-off for release within the predicted cost, time, and quality estimates.
  • Hydroplan Llc
    Sr. Technical Writer And Editor
    Hydroplan Llc Aug 2009 - Oct 2009
    Instructional Design Editing - Applied defined style standards and then completed editing new training workbooks of 1500 PowerPoint slides for coursework presented to the Seattle District Corps of Engineers. - Managed the Documentation Development Life Cycle process to complete content review and editing, printing, and shipping to course sites.
  • Nike, Inc.
    Sr. Technical Writer
    Nike, Inc. Feb 2008 - Jul 2009
    Beaverton, Or, Us
    I created, researched, wrote, and edited for Nike Information Security (NIS) Dept. their first Information Security Objective and Controls framework, policies, standards, and operational procedures to comply with regulatory, legal, and privacy requirements. - These requirements were defined by ISO 27001 Information Security Management and ISO 27002 Information Technology – Security Techniques standards, Payment Card Industry Data Security Standard (PCI DSS), SOX, HIPAA, and various federal and state privacy laws. - I led interviews and research meetings with SMEs from Infrastructure, Quality Assurance and Compliance, IT Retail, Digital Commerce IT, and Nike Affiliates. - I planned and led the Documentation Development Life Cycle workflow of collaboration, discovery, content creation, technical review, and revision to sign-off for release within the predicted cost, time, and quality estimates.
  • Intel Corporation
    Sr. Technical Writer
    Intel Corporation Jan 2007 - Jan 2008
    Hillsboro, Or, Us
    Led and completed research, writing, and editing for Nike Information Security (NIS) Dept., and completed their first-time Nike Information Security Objective and Controls framework, policies, standards, and operational procedures to comply with regulatory, legal, and privacy requirements. - Included and verified all requirements defined by ISO 27001 Information Security Management and ISO 27002 Information Technology – Security Techniques standards, Payment Card Industry Data Security Standard (PCI DSS), SOX, HIPAA, and various federal and state privacy laws. - Led interviews and research meetings with SMEs from Infrastructure, Quality Assurance and Compliance, IT Retail, Digital Commerce IT, and Nike Affiliates. - Planned and led the Documentation Development Life Cycle workflow of collaboration, discovery, content creation, technical review, and revision to sign-off for release within the predicted cost, time, and quality estimates.
  • Stancorp Financial Group, Inc., Standard Insurance
    Sr. Technical Writer
    Stancorp Financial Group, Inc., Standard Insurance Oct 2006 - Jan 2008
    Created, edited, and released for the Information Security Dept. first-time Information Security Corporate Standards based on ISO 27002 Information Technology Security Techniques and Payment Card Industry Data Security Standard (PCI DSS). - Planned and led process analysis discovery meetings with Information Security engineers to verify the new standards. - Edited the Information Security Dept. Information Security Corporate Policies based on ISO 27002 Information Technology Security Techniques and Payment Card Industry Data Security Standard (PCI DSS)Managed and led interviews to gather functional specifications from Change Management engineers and then created, edited, and released the Change Management Operational Procedures aligned with ITIL definitions and corporate style guide.For all documents, planned and directed the Documentation Development Life cycle workflow of collaboration, discovery, content creation, technical review, and revision to sign off for release within the predicted cost, time, and quality estimates.
  • Intel Corporation
    Sr. Technical Writer
    Intel Corporation Jun 2005 - Jun 2006
    Hillsboro, Or, Us
    For Intel Solution Services: planned and led the technical research compiling functional requirements from infrastructure and business SMEs. Managed the technical documentation development process and completed writing, editing, and releasing on-time Solution Delivery Kit (SDK) for the following:• Domestic and international software application user guide procedures• Peer-to-peer and end-user or customer presentations• IT intellectual property transfer documents• Knowledge-based documents• Corporate website contentFor Intel Human Resources Global Staffing, Domestic and International Intel HR Managers and Support Staff: planned and led SME interviews, compiled and analyzed functional specifications, wrote, edited, and released on time the following:• Intel HR Software Application User Guides• Intel HR Knowledge Base Process Procedures
  • Nike, Inc.
    Sr. Technical Writer
    Nike, Inc. Oct 2003 - Oct 2004
    Beaverton, Or, Us
    Planned and led data mapping of Nike ERP enterprise-wide and worldwide financial systems and then created and released the following documentation: Proof of Concept, User Requirements, Operational Procedures, Functional Requirements, Technical Specifications, Design Specifications, Business Content Modeling, Visio Flowcharts, Business Processes, Instructional Systems Development.
  • U.S. Bank
    Technical Writer And Documentation Development Process Lead
    U.S. Bank Sep 2002 - May 2003
    Minneapolis, Mn, Us
    Planned and led research and interviews and then created and released for US Bank Operations Center, Quality Assurance and Testing Department the following: IT Software User Guides, IT Instruction Manuals, IT Reference Guides, IT Job Aids, IT Test Automation Framework Guides, IT Code Writing Standards and Procedures, IT Software Installation and Configuration Guides, IT Project Plan Templates, TSL Function Libraries, Project Description Templates, Corporate Technical Glossary, IT Management Methodology and Reference Guides.
  • Fei Company
    Technical Writer
    Fei Company Oct 2000 - Nov 2001
    Hillsboro, Oregon, Us
    I was responsible for gathering functional requirements for the release of the following software and hardware documentation for high technology digitally controlled workstations for components for electron and ion beam microscopes: end-user guides, reference guides, job aids, and technical notes for end-user customers I planned and led the documentation development workflow of collaboration, discovery, content creation, technical review, and revision to sign off for release within the predicted cost, time, and quality estimates.I developed and released the first FEI safety policy and procedures manual.
  • Oregon State University
    Public Speaking Instructor
    Oregon State University Mar 1998 - Jun 2000
    Corvallis, Or, Us
    Created and implemented an audience-centered public speaking class for the Oregon State Communications Department.Designed and implemented adult learner-centered instructional systems for a series of 15 classes for domestic and international college students. Each class contained a maximum of 18 adult students.I was solely responsible for the instructional design, instruction, assessment, and evaluation of the course and students.
  • Oregon State University
    Technical Writer
    Oregon State University Jan 1997 - Mar 1998
    Corvallis, Or, Us
    Managed the Documentation Development Life Cycle and completed interviews, gathering business requirements, technical writing, editing, and publishing for the Oregon State, Memorial Union Program Association (MUPA), their first MUPA Needs Assessment, and MUPA Student Employee Policy and Procedures Manual.

Roger Holden Skills

Policy Writing Sql Server Management Studio Sourcetree Social Media Powerpoint Publications Sharepoint Sdlc Markdown Documentations Adobe Acrobat Content Management Style Guides Jira Manuals Software Documentation Publishing Process Improvement Confluence Visio Information Design Technical Writing Business Process Analysis Mac Slack Html Technical Documentation Microsoft Office Microsoft Word Macdown Microsoft Excel Proposal Writing Business Process Change Management Editing Snagit Bitbucket Technical Communication Instructional Design Framemaker Content Development Technical Editing Management Documentation Knowledge Management Structured Authoring Iso Procedures Guides Topic Based Authoring Analysis

Roger Holden Education Details

  • Oregon State University
    Oregon State University
    Technical Communications
  • Southern Oregon University
    Southern Oregon University
  • Feather River College
    Feather River College
    Fine And Studio Arts

Frequently Asked Questions about Roger Holden

What company does Roger Holden work for?

Roger Holden works for Gew-Llc

What is Roger Holden's role at the current company?

Roger Holden's current role is Senior Technical Writer and Editor.

What is Roger Holden's email address?

Roger Holden's email address is ro****@****brx.com

What schools did Roger Holden attend?

Roger Holden attended Oregon State University, Southern Oregon University, Feather River College.

What skills is Roger Holden known for?

Roger Holden has skills like Policy Writing, Sql Server Management Studio, Sourcetree, Social Media, Powerpoint, Publications, Sharepoint, Sdlc, Markdown, Documentations, Adobe Acrobat, Content Management.

Who are Roger Holden's colleagues?

Roger Holden's colleagues are Chad Couvillion, Sergio Anthony Ocon Jr, Wilbur Sims, Mba, Kai Gamble, Frank Dickinson, Csho, Sushil Chaurasia, Michael Easterling.

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