Roger Hu leads Intellibus’s Financial Services Industry business and wears multiple hats as: business owner, investor, operator, thought leader, and delivery leader.Intellibus Consulting – Roger owns Intellibus’s Financial Services offerings, which are centered around capital markets, wealth & asset management, and commercial & investment banking. With offerings such as Digital Wealth Platform, Accelerated Settlement, and Global Post Trade Modernization, Roger’s team is helping top players in distribution and servicing of securities accelerate digitization & build intelligent platforms incorporating the latest in Digital Experience, Artificial Intelligence, and Cloud Platform Engineering. As a lead consultant, Roger spends 50% of his time personally delivering engagements for clients with his teams.Intellibus Ventures – Roger is an investor and advisor to the Financial Services portfolio within Intellibus Ventures. Roger helps Intellibus differentiate by defining an internal world view and then developing advisory relationships with high potential innovators to build versus “hunting for deals”. Intellibus’s investment hypotheses in Financial Services is centered around how AI and Cloud will fundamentally transform the world’s relationship to money and Roger works with other Intellibus leaders to build, advise, and cultivate the Intellibus Community.

WealthTransformed is an initiative founded on connecting like-minded individuals who believe in the use of design, technology, and data to greatly transform our experience, for the better, in personal financial management. WealthTransformed blog posts are meant to capture industry leaders, digital transformers, and individual investors/savers’ “unfiltered” and “unbadged” points of view on how we can accelerate this customer centric revolution. We feel that by helping outline the incredible opportunities and challenges that exist within our industry around personal financial management, we will enable financial services institutions and technology disrupters to accelerate our transformation towards a better tomorrow where both the millionaires and the regular Joes will find our relation to money less daunting, more manageable, and ultimately far more enriching than our experience today.

Leader in the Financial Services practice responsible for developing a new practice and business focused on Banks and Capital Markets. Responsible for building out anchor accounts in top Financial Services and managing a portfolio of accounts in the Northeast for Gartner Consulting. Digital TransformationLed and delivered all aspects of Gartner Consulting’s Digital Transformation Offering stating with Wealth. Defined end-to-end offering consisting of Board Case & Business Strategy, Digital Strategy & Experience, Technology Strategy & Execution, and Deployment which positions Gartner’s strengths of research, advice, and data consulting as a strategic function guiding enterprise Digital Transformations. Secured key anchor clients, developed practice model, and delivered client engagements. Talent and Organization Developed and delivered digital talent transformation to help Banks, Wealth and Asset Management firms accelerate digital transformation and adjust to the post-COVID environment for talent. Adapted technology and digital talent model and assessment data for job architecture, competencies, skills assessments to a transformation context in same segments of Financial Services.Platform Services (Cloud, Security, and IT Services) Created multiyear, platform modernization strategies for market utilities and global asset managers that included IT strategy, benchmarks, and tech intelligence with a focus around digital platform modernization, artificial intelligence / advanced analytics, and user centered design.

Customer Insights & GrowthAdvised and led Front Office transformations for Banking and Capital Markets clients focused around developing intelligent experiences, which leverage advanced analytics and machine learning, delivered through virtual assistants or cross channel digital front ends. Solution offerings focus on revenue & front office productivity or client service efficiency.Distribution & Marketing ServicesAdvised clients across Financial Services in Front Office transformations specializing in Salesforce and Customer Relationship Management platforms. Advised c-level clients on complex, Salesforce topics ranging from conversion to Lightning or Financial Services Cloud to application of analytics for sales productivity to extending Salesforce beyond CRM into full front office platform linking Relationship Management with Digital.Capital MarketsResponsible as a Client Account Lead for a Accenture Diamond Account’s Institutional Client Group. Developed key client business and technology relationships and implemented executive campaigns around topics such as payments hubs, financial planning integration with Salesforce, and advisor productivity in a bank based brokerage environment. Responsible for the Wealth Management Analytics solution. Delivered financial planning (MoneyGuide Pro) integration into Salesforce on Accenture’s largest Financial Services Cloud implementation.

Built and managed the Wealth Management consulting team. Responsible for a sales team of 5 with up to 35 practitioners. Responsible for the go to market offering and accountable for $30MM+ of wealth related revenue and pull through for the organization. Digital Wealth & CognitiveAdvised multiple clients (robos, asset managers, brokers, and insurers) and internal IBM to envision, prototype, develop, pilot, and deploy a new generation of goals based wealth management capabilities. Led the creation of integrated Smarter Advisor digital assistants to support the advisor, prospect analyzers to support marketing, and a number of digital assistants for client service and financial education. Developed capability models and implementation plans for Digital Wealth offerings for IBM and clients.Advisor DesktopsLed client engagements on Advisor Desktop modernization ranging from custom proprietary technology to Salesforce.com, to Microsoft Dynamics, to specialized wealth platform technology (Northstar). Programs ranged from strategy, to target operating model, to requirements definition and overall program leadership and execution. Scope ranged from 1000 seats of private bankers, wealth managers, and assistants to IBM’s largest Financial Services desktop design incorporating Salesforce.com of 20,000 seats for a wirehouse including brokers, private bankers, sales assistants, and various branch staff.Business ProcessLed process experience, efficiency, and automation engagements for a range of areas including institutional client onboarding, retail account opening, securities lending, client welcome kits, prefilled forms, and service portals. Performed advisory, strategy, operating model, program management, design authority, business architect, and transformation leader roles for regional brokers, private banks, private wealth, online brokerage, and wirehouses.

Led a referral sales program between 9000+ retail brokers and 150+ PWM Investment Representatives to establish new client relationships with US$20MM+ in assets. Wholesale evangelized program in field, developed service model and compliance model for joint relationships across 2 B/Ds. Gathered $4BN in AUM and increased revenues by $10M in 2 years.

Managed the implementation of a set of strategies to grow a professional, fee-based, consultative advisors from 350 (3%) to over 15% of the total salesforce. Segment focused on HNW clients and was the first group to go through the firm’s goals based investing transformation, ultimately resulting in the firmwide shift to over 60% of revenue coming from fees vs. commissions. Brought the first enterprise sponsored CRM program into Morgan Stanley for Financial Advisors.

Supported firms largest financial services client worldwide as a project manager and business analyst and application development manager around domains including trade flows (order entry though settlement), statements and confirms, householding, FA training, financial planning, new accounts opening, and separately managed accounts.

Supported Sapient’s largest financial services client worldwide. Led user experience labs for loan servicing applications being ported from green screen to new web applications. Designed and developed enterprise java applications for large new online brokerage systems. Supported large contact center CRM transformation.