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Experienced Engineer with over 20 years in semiconductor equipment engineering. Expert on Ion Implant equipment installations, operations, maintenance, repair, and process related issues. Test, calibrate, and maintain various systems and subsystems including high voltage power supplies, Vacuum systems, CTI cryogenics, turbo molecular pumps, roughing pumps, pneumatic systems, toxic gas delivery systems, fiber optic communications, and various electro-mechanical systems. Strive for flawless customer service!"I believe customer service doesn't cost -- it pays. Just like advertising earns money by bringing people in, customer service pays by bringing people back."
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Tps EngineerApplied Materials May 2021 - PresentSanta Clara, Ca, Us -
Field Service EngineerVarian Medical Systems Jan 2018 - May 2021Palo Alto, Ca, UsPrimary contact for Varian Medical Systems customer service and repair needs ensuring that customers’ equipment operates efficiently at all times. Responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to company guidelines. High level of professional communication with team, customers, management and sales.Manage and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.Understand and recognize the need to escalate incidents when necessary and/or request additional assistance.Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels.Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation.Develop and maintain strong customer relationships through the use of strong written, verbal, and interpersonal communication skills.A passion for making a difference in the lives of cancer patients by ensuring that systems meet maximum uptime and perform safely and effectively. -
Principal Engineering TechnicianApplied Materials Feb 2006 - Jan 2018Santa Clara, Ca, Us*Varian was aquired by Applied Materials in Nov of 2011*Work with C&F and R&D scientists on development and implementation of new products.Perform customer demos on new products.Assess severity of malfunctions and determine corrective action required to restore system to full operation in a timely manner.
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Field Service Engineer IiVarian Semiconductor Feb 2004 - Feb 2006UsProvide highly visible on-site customer support through the performance of installation, servicing and repair of complex equipment and systems on Varian Ion Implantation Systems. Also perform preventive and corrective maintenance on these systems.Implements field modifications or updates as released in Engineering Change Orders (ECO’s), which may involve removal and installation of assemblies, subassemblies, systems and subsystems.Set up and utilize specialized test and diagnostic equipment to isolate problem. Replaces defective sub-systems, components or parts as appropriate. -
Final Test TechnicianVarian Semiconductor Jan 2000 - Feb 2004UsOperate, test, and calibrate high current implant systems to include power distribution, electronics, fiber-optic communications, pneumatic, water flow, and vacuum systems.Work closely with the engineering department in the development and implementation of product improvements, cost reduction, and assembly/test procedures.
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Gas Turbine Systems Electronics TechnicianUs Navy Dec 1995 - Dec 1999Washington, Dc, UsAssault Craft Unit 4Operated, repaired, and performed organizational and intermediate maintenance on electrical and electronic components of gas turbine engines, main propulsion machinery, auxiliary equipment, and control systems on (LCAC's) Landing Craft Air Cushion.Replaced and adjusted operating tolerance of contacts, micro-switches, relay switches, pressure switches and temperature switches.
Roger Hyde Skills
Roger Hyde Education Details
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Northeastern UniversityElectrical Engineering -
Southington High School
Frequently Asked Questions about Roger Hyde
What company does Roger Hyde work for?
Roger Hyde works for Applied Materials
What is Roger Hyde's role at the current company?
Roger Hyde's current role is TPS Engineer at Applied Materials.
What is Roger Hyde's email address?
Roger Hyde's email address is ro****@****ast.net
What is Roger Hyde's direct phone number?
Roger Hyde's direct phone number is +197892*****
What schools did Roger Hyde attend?
Roger Hyde attended Northeastern University, Southington High School.
What are some of Roger Hyde's interests?
Roger Hyde has interest in Boating, Exercise, Electronics, Outdoors, Investing, Home Improvement, Reading, Sports, Home Decoration.
What skills is Roger Hyde known for?
Roger Hyde has skills like Test Equipment, Semiconductors, Semiconductor Industry, Metrology, Electro Mechanical, Field Service, Electronics, Failure Analysis, Analog, Design Of Experiments, Pcb Design, Debugging.
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