Roger Irwin Email & Phone Number

Saint Paul, Mn, Us

For the past 12 years, I have successfully managed an eBay store, where I’ve sold over 3,200 items and built a following of 94 loyal customers, all while maintaining a 100% feedback score. My experience in e-commerce has sharpened my skills in product sourcing, pricing strategy, customer service, and logistics management. I take pride in delivering exceptional service, ensuring every transaction is smooth and every customer is satisfied.This hands-on experience has provided me with valuable insights into digital retail and customer behavior, further enhancing my ability to navigate and succeed in the dynamic world of e-commerce.

Richfield, Minnesota, Us

The Consult and Design Manager II at Best Buy leads a team of consultants and designers delivering personalized, high-end technology solutions for premium clients. This role oversees end-to-end project execution, ensuring that clients receive cutting-edge, tailored designs for their homes or businesses.Key responsibilities:Leadership and Team Development: Guide and mentor a high-performing team to exceed client expectations, fostering excellence and continuous improvement.Client Relationship Management: Serve as the main contact for high-end clients, ensuring a smooth experience from consultation to installation, with a focus on customer satisfaction.Strategic Planning: Develop and execute strategies to drive revenue growth, aligning with corporate goals and adapting to market demands.Innovative Design: Oversee the integration of smart home, home theater, and premium appliance technologies, ensuring the team stays ahead of trends.Operational Excellence:AndHigh-Value Sales: Lead the sale of premium, high-margin products, positioning Best Buy's luxury offerings to affluent clients.Vendor Collaboration: Build strong partnerships with product vendors and external design partners to ensure access to the best solutions and resources.Loss Prevention: Implement loss prevention measures and ensure compliance with security protocols to protect assets and manage project risks.Client-Focused Innovation: Stay ahead of emerging technologies, offering clients forward-thinking solutions that enhance their lifestyles.Collaboration with Leadership: Align with corporate initiatives and contribute to high-level decision-making that impacts the business.This role demands leadership, strategic vision, and a focus on innovation to deliver personalized technology experiences that transform clients' lives.

Richfield, Minnesota, Us

The Marketplace Director at Best Buy is responsible for overseeing the growth, performance, and strategic direction of Best Buy's online marketplace. This role involves managing relationships with third-party sellers, ensuring product diversity, and driving sales across the digital platform. Key responsibilities include:Marketplace Strategy Development: Craft and implement long-term strategies to enhance marketplace offerings, focusing on optimizing both the customer and seller experience.Seller Relationship Management: Build and maintain strong relationships with third-party sellers, ensuring alignment with Best Buy's values and goals. This includes recruiting new sellers and onboarding them to the platform.Performance and Metrics Analysis: Monitor key performance indicators (KPIs) such as revenue growth, seller performance, and customer satisfaction. Use data to drive insights, identify opportunities, and resolve challenges.Cross-functional Collaboration: Work closely with internal teams such as merchandising, marketing, product development, and technology to support marketplace initiatives and integrate them into the broader Best Buy strategy.Customer Experience Management: Ensure the marketplace maintains a high-quality shopping experience by addressing customer feedback, resolving disputes, and managing the delivery of products in coordination with sellers.Innovation and Expansion: Identify emerging trends in e-commerce and marketplace models, spearheading new initiatives that foster marketplace expansion, including international growth.Compliance and Risk Management: Ensure the marketplace adheres to legal standards and corporate guidelines, mitigating risks associated with third-party sales.To excel in this role, the Marketplace Director must have a deep understanding of digital retail operations, strong leadership and strategic planning skills, and the ability to thrive in a fast-paced, evolving environment.

Richfield, Minnesota, Us

As a General Manager at Best Buy, I lead a high-performing team dedicated to driving sales, enhancing customer experiences, and achieving operational excellence. With over a decade of experience in retail management, my role involves overseeing all aspects of store operations, from financial performance and team development to customer satisfaction and process improvements.I have a strong track record of exceeding revenue goals, building collaborative teams, and implementing strategies that increase profitability and enhance the customer experience. One of my key strengths is fostering a culture of trust and accountability, which has led to improved performance in both sales and operational efficiency.In addition, I focus on loss prevention and risk management to protect assets and ensure compliance with corporate standards. My leadership extends to developing talent, optimizing inventory management, and streamlining operational processes to meet or exceed business goals. By aligning store performance with corporate objectives, I drive success while ensuring customers receive top-tier service and innovative solutions.

Richfield, Minnesota, Us

- Directly lead a staff of 10 or more employees and oversee all operational aspects of running a Best Buy Mobile stand-alone store (P&L management, back office, cash handling, labor management, and scheduling, etc.)- Oversee Shrink Programs and Merchandising Standards (inventory control, merchandising/store appearance, promotions, displays, signage, pricing, etc.)- Analyzes store's performance indicators against team selling behaviors and goals; develop action plans to address objectives and achieve desired business results.- Source, hire, and train staff- Oversee effective planning of team meetings and Training/Development Workshops.- Conduct weekly 1-on-1 consultations with employees, and provide coaching recognition and feedback in such a way that creates an open and approachable culture in the store- Conduct Sales and Service role-plays to assist each location's staff in providing complete solutions to each customer.- Create community based partnerships that drive business and increase customer engagement

Richfield, Minnesota, Us

Hired skilled employees to meet expected sales goals, created the opportunities for employees to reach levels of experience they wanted with in the company and outside the company, instilled values to make great employees, while holding employees accountable for there actions. Made sure that we were merchandised correctly, and having the correct inventory in at all times.

Overland Park, Kansas, Us

Mass Communication/Media Studies

Education

High School Diploma