Roger Jerrow Email & Phone Number

Northfield, MN

• Trained new service advisors on the policy and procedures for working with the technicians on repairsand how to best relay that information to the customer.
• Assisted the Service Manager on all day to day operations; planned and implemented strategies to attract customers and provide a positive experience.
• Assisted with the daily customer service operations including customer concerns.

Faribault, MN

• Ensured customers receive prompt, courteous, and effective services; take ownership of the guests’ experiences by carrying out responsibilities that allow the dealership to leave a positive impression.
• Directed the daily operations of a service and parts department ensuring cost-effective operations and initiate changes as necessary.
• Acted as liaison between the customers and technicians ensuring services are complete and accurate.
• Lead department personnel in accordance with… Show more
• Lead department personnel in accordance with policies; including hiring, scheduling, monitoring, training, planning, and developing of personnel; building and supporting a team environment, and resolving associate's.
• Directed budgetary planning and establish financial goals; review expense accounts, analyze discrepancies and make adjustments as necessary.

Certificate Program, Accounting

Certificate, Sales And Marketing