An experienced and adaptable Manager with extensive knowledge of the ISO Quality System. Instrumental in the attainment of BS EN ISO 9001:2008 certification for employer and responsible for its maintenance and development since original ISO assessment in 1991. An effective communicator, equally comfortable within the team environment or operating as an individual. Computer literate, au fait with quality tools and management techniques, cognisant with the development and delivery of supervisor and employee training seminars, customer presentations and tenders. Responsible for the implementation of key performance indicators such as On Time In Full Delivery, Yield, volume production targets, Net Promoter Scores and Market Stick Rate. Have received extensive training on the 80/20 business philosophy. Experienced with recruitment and dismissal procedures.