Roger Kwon Email & Phone Number

Rowland Heights, California, United States

-Seamlessly working with a diversified clientele to ensure that all aspects pertaining to buying, selling and renting is made easy. -Studying the current market conditions to further ensure that clientele can exclusively concentrate on building a diversified portfolio with their real estate endeavors or goals. Can trust terms, condition and price will be reasonable to current market trends. -Enriching the experience by providing excellent top notch attentive and quality service my clients can depend on. Open availability around the clock for any questions or concerns encountered in the process. -Completing all paperwork pertaining to California Association of Realtor forms. Drawing up contracts relating to either side of purchasing, selling or renting. Following up with loan officers, escrow officers and agents to ensure everyone is operating on the same page. This is to further eliminates any errors with deadlines in place.

Greater Los Angeles Area

-Ensuring that operations is covered fundamentally while being manager on duty to the JW Marriott and the Ritz- Carlton when working on the overnight shift.-Assisting team members with questions, while being called to make executive decisions with guest concerns or comments. -Completing daily game plan, further evaluating 4 day forecast, running Unicorn to obtain no show fees, reviewing GSS standings for intent to recommend, check-in experience and elite appreciation. -Finalizing an end of day report to inform team leaders of any vital pass along information that will better prepare following shifts for success. -Logging in all E-bonus points for opportunity guest, responding to GSS comments that require immediate attention, utilizing ATLAS to reflect given call offs are recorded properly, and managing our generic email account.

Marina Del Rey, California

-Completing daily front of the house reports which would allow for operations to run more fundamentally sound. This would include arrivals, departures, rate variance, o-stat and credit limit reports. -Being a liaison between the front desk and AYS to proactively provide a helping hand as the shift team leader for questions that would require immediate assistance. -Setting up airline reservations to comply with the details of individuals contracts, reviewing third party reservations that are prepaid, completing Marriott reward redemption stays, and pre-blocking the house 3 days out to guarantee room types. -Coaching team members to enhance strengths and weaknesses in preparation for their next respective roles desired.

Anaheim, California

-Completing daily reports through PMS. This would include the Marriott rewards report generator, wait-status reservations, dispatch screen, mobile checkouts, third party authorization forms and advance deposits. -Answering phone calls, connecting guest to on sight departments, cancelling and altering reservations, emailing past folios, providing directions to local attractions and championing over any guest complaints experienced.-Effectively working as a team player to allow for our department to provide brand quality service to our guest and to increase guest satisfaction with the front desk.

Hacienda Heights, California

-Completing daily reports through FOSSI. This would include arrivals, departures, guest ledgers, guest prepaid list and rate variances.-Checking in guest, answering phone calls, setting up and canceling reservations, sending houseaid to further comply with guest needs, working on mobile check-ins and guest request.-Restocking the market place and assisting the bistro attendant during peak hours. -Championing over guest complaints with brilliant hospitality when encountering dissatisfaction of service.

Irvine, California

-Primary objective is to make sure that client is taking necessary medications, eating, bathing, grooming, excercising and dressing.-Effectively communicating with the client through conversations and running errands to complete daily task at hand.

2001 N Garey Ave Suite 102A, Pomona, Ca 91767

-Managed to effectively learn about hospice care and the procedures that are associated with core values and beliefs of the nonprofit organization. -Maintained the integrity of patients on file by keeping their information private especially when working with sensitive documentations. -Performed indirect social work operations by creating various packets and getting accustomed to their operating system. -Was the assistant to the head office coordinator. Helped get in contact with various doctors and faxed or emailed documentations to get patients into programs that they qualified for.

239 Los Cerritos Center, Cerritos, Ca 90703

-Assisted customers with quality service and addressed all issues at hand.-Maintained the cleanliness of clothing sections assigned, kept register area neat, stocked up with necessary supplies when needed.-Processed both traveler and cashier checks for payment while following after company guidelines.

Bachelor'S Degree, Sociology Opt Social Work

Sociology