Roger López Email and Phone Number

Good level of knowledge within Cisco’s core collaboration technologies consisting of Cisco Unified Communication Manager (CUCM), Cisco Unified Contact Center Express (UCCX), Cisco Unity Connection (CUC), Cisco Unified Communications Manager IM & Presence, Cisco Jabber.Knowledge of Unified Communications hardware including Cisco UCS Servers, ISR Voice Gateways and IP Phones.Experience with VOIP protocols (MGCP/H.323/SIP/SCCP) in addition to well versed knowledge working with PSTN… Show more Good level of knowledge within Cisco’s core collaboration technologies consisting of Cisco Unified Communication Manager (CUCM), Cisco Unified Contact Center Express (UCCX), Cisco Unity Connection (CUC), Cisco Unified Communications Manager IM & Presence, Cisco Jabber.Knowledge of Unified Communications hardware including Cisco UCS Servers, ISR Voice Gateways and IP Phones.Experience with VOIP protocols (MGCP/H.323/SIP/SCCP) in addition to well versed knowledge working with PSTN connections (FXS/FXO/T1/PRI/SIP) is required. Show less

Responsible for creating complex and strategically important Cisco Hosted Collaboration end to end solutions to meet specified requirements in support of customer bid responses.Providing technical expertise and guidance in the design, planning and closing of sales opportunities (NA, EMEA, and APAC) to Account Teams and Customers

MACD

• Participated into a Telephony Transformation Project for A global insurer company. implementing CallManager 11.5, Unity 11.5 and Presence 11.5. • 1rst Phase. Taking responsibility as the coordinator of technical information as well as scheduling coordination for all activities with Telmex (IT Provider).Preparing and handling training for the enduser of the respective system components for all divisions (Field Services, end User).• 2ndo Phase. As IP Telephony Manager identifying and… Show more • Participated into a Telephony Transformation Project for A global insurer company. implementing CallManager 11.5, Unity 11.5 and Presence 11.5. • 1rst Phase. Taking responsibility as the coordinator of technical information as well as scheduling coordination for all activities with Telmex (IT Provider).Preparing and handling training for the enduser of the respective system components for all divisions (Field Services, end User).• 2ndo Phase. As IP Telephony Manager identifying and resolving issues relating to the Cisco Jabber, Cisco IP phones, and voicemail. Changes into Auto-Attendant Show less

• Responsible for the entire Voice and Videoconference Infrastructure in Hella for North South America (NSA), at the main office located in Guadalajara, Jalisco.• Manage, support and maintaining IP Telephony System (Unify), and Video Conferencing (Polycom) systems.• Monitoring, measuring and optimizing systems by applying current Hella Group security policy in accordance with existing guidelines

Desarrollo de propuestas Tecnológicas en Colaboración y Networking, en base a los requerimientos de los Clientes del Sector Privado y Gobierno. Las propuestas se realizan utilizando la herramienta CCW.Desarrollo de documentos post-venta (F-062) requeridas por Telcel.

Soporte de Segundo Nivel en Telefonía IP, atendiendo a Telefónica Movistar.Administración de CUCM version 8.5 y Contact Center (UCCX) version 8.5Resolución de Incidencias y Fallas en la Red de Telefonía, utilizando Real Time Monitoring Tool (RTMT).

Líder Técnico en Voz para proyectos de migración en el Sector Gobienro, Secretaria de Economia.Configuración de CUCM version 8.0 y Unity para soportar mas de 3000 telefonos, mas de 50 Gateways (con Call Manager Express y Unity Express).Soporte de Segundo Nivel en el segmento de Voz para diversas mesas de Ayuda que soportan a clientes del sector Privado y Gobierno.

Ingeniero en Sitio para Pemex, dando soporte de segundo nivel a la Red de Telefonía IP.Administración de CUCM version 6.1Monitoreo de la Red de Telefonía utilizando herramientas como Solar Winds, Cisco Unified Operations Manager (CUOM) y Real Time Monitoring Tool (RTMT).Desarrollo de reportes mensuales que reflejaban el comportamiento general de la Red de Telefonía.

Líder Técnico en Voz para proyectos de migración en el Sector Gobienro, DIF.Configuración de CUCM version 7.0 y Unity.Soporte de Segundo Nivel en el segmento de Voz para diversas mesas de Ayuda que soportan a clientes del sector Privado y Gobierno.Soporte a tecnologías de Nortel como BCM 200 (release 3.7 and 4.0), Opcion 11, Call Pilot y Mini-Call Pilot.Soporte a tecnologías de Cisco como CUCM, Call Manager Express, Unity Enterprise y Unity Express