• Accountable for the quality performance of company approved suppliers through performing root cause analysis, supplier improvement plans, and creating a common partnership by providing guidance through the use of different techniques such as PFMEAs, AS9102s, and PPAPs.• Managing own Supplier QIM (CAPA) system to effectively create Containment and CAPA plans to address product and/or process failures at the supplier.• Successfully coordinate supplier visits with customer down to the 3rd tier raw material level.• Organizing and driving supplier deep dive corrective actions with the use of RRCA analysis and technique which ultimately has lead to overall supplier improvement for itself and UTC Aerostructures division.• Created template for new Supplier Performance Monthly report-out to management.• Effectively managing up to 22 active suppliers for UTC Aerospace Systems Aerostructures Division through the use of weekly teleconferences, supplier improvement plans, and overall deep dive activities by ensuring scheduled visits and periodic on-site and/or desktop audits, as required.• Directing supplier work transfer activities with coordination from the Work Transfer Department and Purchasing/Procurement Departments.

• Incorporated, Managed, and Sustained the company’s ISO 9001, AS 9100, and ISO 14001 registration.• Lead MRB team in order to provide adequate support for the company’s non-conformances through the internal NCRs, whether it being raw material, work in process, or finished goods. • Responsible for the management and auditing of suppliers and their performance via score cards, leading and performing root cause analysis, creating improvement plans, and creating a mutual partnership by providing guidance through the use of different techniques such as PFMEAs, AS9102s, SPC, and 5Y analysis.• Managed CAPAR and SCAR systems to effectively create containment and CA plans to address product and/or process failures both internal and external. • Provided overall support to our customers in order to assist them with their inquiries regarding our product and its functionality as well as visited customers for any product improvement suggestions. • Successfully lead and supervised QC Inspectors in the RI, Final Assembly, and In-Process Departments by providing training, support, and guidance within company standards and policies while ensuring compliance to strict ISO 9001, 14001, AS 9100, and other various customer requirements. • Created a tool to which spend trends were captured with internal supplier issues and provided recommendations of new suppliers for the company.• Performed, lead, and supervised internal audits in order to determine compliance with ISO 9001, AS 9100, NADCAP, and ISO 14001 Quality Management Systems as well as other company / customer requirements.• Designed and implemented strategic sourcing processes for company supplier management department and material risk mitigation.• Effectively trained / taught over 150 employees with current company and quality procedures and customer requirements in order to certify and ensure compliance to the ISO and AS standards.

• Performed supplier audits in order to determine compliance with ISO 9001 / AS 9100 or equivalent Quality Management Systems as well as company / customer requirements.• Trained / taught suppliers on company procedures and quality requirements in order to certify compliance to Thales Avionics, Inc. and customer requirements. • Managed and monitored company supplier database in order to ensure that every account had the latest information with regards to personnel and location.• Managed and supervised supplier On-Time Delivery performance on a weekly basis through the use of Open Order Reports.• Managed Supplier Quality Performance on a daily basis through the use of MDNs (NCRs), CAPAs, SCARs, ATPs, and EOs (ECOs). • Drove and coordinated MRB teams in order to provide adequate support for the company’s daily activities of inspection, testing, and process/product validation for our customers. • Coordinated and assisted in root cause analysis with suppliers with the goal of defining improvements.• Lead internal Workshops and created improvement plans for the teams involved in the workshops.• Responded effectively to the most sensitive inquiries or complaints from suppliers / customers.

• Adhered to the requirements of ISO 15883 standards with respect to Quality Design, testing, and engineering.• Worked under strict adherence to ISO 11140-1:2005, ISO 10993-10, and ISO 10993-11 standards. • Designed, executed, monitored, and managed department inventory and logistics in order to maintain quality records of complaint parts coming into the lab using Microsoft Excel. • Inspected and tested electro-mechanical medical devices and equipment as well as provided reports in root cause analysis and defined possible improvements on product. • Drove and coordinated a QA Tech team in order to provide adequate support for the department’s daily activities of inspection, testing, and process/product validation. • Manufactured Electro-Mechanical Medical Sterilizers/Devices in an FDA regulated environment.• Became familiar with FDA Regulations and ISO 15883 standards.

• Worked as an administrative assistant and as a campus tour guide. • Responsibilities included entering information in campus database for potential students, assisted in administrative filing, answered phone calls in order to provide over-the-phone information pertaining to the university, and provided general campus information to visitors at the front desk.• Ensured overall customer satisfaction for visitors and prospective alumni to the university.

• Involved in assembling parts as required per customer order as well as assisted in shipping and receiving parts. • Assisted in Inventory Control and provided recommendations for improvements on the shipping processes for the company.• Assembled complex military units that helped out troops overseas.