Roger Marsh Email & Phone Number

United Kingdom

Engaged to conduct a detailed audit and operational review of three Customer Relationship Management (CRM) systems in use across the Group. Produce a report highlighting operational recommendations and areas of opportunity to increase efficiency and capacity.Key responsibilitiesProcess map the candidate on-boarding and delivery models and document system capabilities. Record areas of system frustration/inefficiency and quantitatively measure where possible. Interview/survey users, seeking views on current system functionality and suggest improvements.Key achievementsPresented a full and detailed report to the Board which has defined the capabilities and short-comings of the systems currently in use throughout the Group. Enabled the Board to make an informed decision regarding the implementation of a new single CRM system across the Group, which will improve operational efficiency and increase productivity.

Embarked on a project to manage and fully renovate our second (rental) property, with a view to selling it. The result was immensely satisfying and highly successful, as it sold for a value that far exceeded expectations.

ITN Mark Education is an award winning specialist recruitment consultancy working with schools, academies and nurseries across the UK and overseas in the recruitment of high quality teaching and support staff.• Developing and directing the implementation of business strategy • Financial stewardship and Profit & Loss responsibility for the business• Operational gearing of the business in line with growth delivery• Leading, motivating and developing the Senior Management Team• Reviewing, refining and developing the strategy and direction of the company

• Board Director responsible for operational implementation and strategic sales direction of business• P&L responsibility across network of 18 branches• Managing expansion across new territories and evolving markets• Developing business plans and presenting comprehensive board reports

Responsible for developing two new business streams• Further Education (FE) Recruitment Services• Recruitment & Vetting Service (specialist division offering recruitment vetting services and pre-employment checks)• The divisions exceeded first year revenues in excess of £1 million and £1.5 million respectively

Member of the Senior Management Team, responsible for senior level strategic sales, including management of the Marketing Department and the newly formed Contracts & Tenders Department. • Responsible for identifying new business opportunities within the public sector. • Meeting key stakeholders to present the benefits of Business Process Outsourcing via forming strategic partnerships with Capita.• Accountable for the successful application, presentation, implementation and delivery of various contracts and tenders across Capita’s diverse product range. • During 2004 successfully tendered for bids with a post contract award value of £1.2 million. • Responsible for annual marketing budget of £1 million

Following the acquisition of Capstan Teachers by the Capita Group PLC, I was appointed as Regional Manager of the new Resourcing division. In the following eighteen months Capita made four further significant strategic acquisitions of education recruitment agencies to form Capita Education Resourcing. • Initially responsible for integrating acquired businesses into the Capita structure across the North of England • Responsibility for the P&L and overall performance North East region • In 2002 regional revenues reached in excess of £15 million.

Promoted to Northern Client Service Manager, taking a seat on the Management Board.• Responsible for a program of regionalisation, opening new offices in Leeds, Newcastle, Manchester and Birmingham. • Resulted in rapid growth of Capstan Teachers into a national organisation with Northern revenues of £8.3 million by 1999.

Joined Capstan Teachers, a privately owned education recruitment company, to help build and establish a presence in the North of England.As part of the team based in Sheffield I helped take the business from start-up to turnover of £1.3m within two years. • Promoted to Divisional Operations Manager in 1997• Responsible for a period of expansion to cover other areas outside of London, from the Midlands to Newcastle• Utilised highly successful, innovative “hub and spoke” business model

Worked as part of a team of local government officers providing professional personnel services to schools, headteachers and governing bodies.

Bsc (Hons), Environmental Science

Education record