Staff Manager - Complex Solutions Center
Current
Jun 2022 - Present
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Roger Mcclellan Email & Phone Number
Manager - Complex NOC at Windstream
at
Windstream
LinkedIn matched
✓ Verified Jun 2026
2 data sources
Profile completeness 71%
Current company
Role
Manager - Complex NOC at Windstream
Location
United States, United States, United States
Who is Roger Mcclellan? Overview
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Roger Mcclellan is listed as Manager - Complex NOC at Windstream at Windstream, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Roger Mcclellan.
Roger Mcclellan previously worked as Staff Manager - Complex Solutions Center at Windstream and Manager - Complex NOC at Windstream.
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Windstream
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Profile bio
About Roger Mcclellan
Roger Mcclellan is a Manager - Complex NOC at Windstream at Windstream.
Current workplace
Roger Mcclellan's current company
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8 roles
Roger Mcclellan work experience
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Manager - Complex Noc
Supervised a team of thirteen technicians responsible for front line repair support to Enterprise and Government customers. Served as management escalation contact for customer repair issues on a 24x7 basis. Closely monitored team key performance indicators and client service level agreements to ensure timely and efficient response to client issues..
Jun 2016 - Dec 2022
Tier Iii Technician
Provided outstanding customer service in providing lasting resolution to chronic service issues. Provided next-level support to technicians in service and equipment maintenance and repair. Displayed courtesy and strong interpersonal skills with all customer interactions. Resolved customer issues in a clear, courteous and straightforward manner. Maintained.
Aug 2006 - Jun 2016
Lead Repair Technician
Supervised a team of nine Tier I circuit repair technicians Responsible for daily work assignments and ensuring quality control.Developed a training program designed to enhance the technical abilities of members of the circuit repair team. Implemented procedures designed to assume greater responsibility for testing and fault isolation.Gained knowledge in.
Apr 2004 - Sep 2006
Network Operations Center Technician
Performed network maintenance and alarm monitoring of circuits ranging from dedicated point-to-point DS0s to OC-192s.Coordinated install efforts and remotely provisioned new network elements such as Titan 5500s and Fujitsu FLM-and Flashwave multiplexers for integration into existing SONET rings.Monitored alarms and conditions of existing SONET rings and.
Aug 1999 - Feb 2004
Customer Communications Technician
Performed remote testing and troubleshooting of special circuits including T1 and DS3 Digital Data Circuits and customer Hi-cap circuits over an eight state region.Performed fault isolation using remote-test platforms such as REACT 2000 REACT 2001, Occuview, and NMA (Network Monitoring and Analysis).Coordinated work by Central Office Technicians and.
Feb 1999 - Sep 1999
Satellite Communications Technician
Performed bench testing, troubleshooting, maintenance and repair of equipment associated with three types of satellite earth stations.Monitored and tested equipment and links using a wide variety of test equipment. Performed troubleshooting and repair of circuit and link-level outages.Assisted Network Administrator in upgrading computers and LAN.Provided.
Jan 1996 - Apr 1998
Rf Communications Technician
Supervised a team of technicians responsible for providing rapid response technical support for twenty-two strategic communications and broadcast sites throughout the northern portion of South Korea. Implemented and performed scheduled maintenance procedures to maximize equipment efficiency. Provided rapid response support for circuit and link-level.
Jan 1995 - Jan 1996
FAQ
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What company does Roger Mcclellan work for?
Roger Mcclellan works for Windstream.
What is Roger Mcclellan's role at Windstream?
Roger Mcclellan is listed as Manager - Complex NOC at Windstream at Windstream.
Where is Roger Mcclellan based?
Roger Mcclellan is based in United States, United States, United States while working with Windstream.
What companies has Roger Mcclellan worked for?
Roger Mcclellan has worked for Windstream, Earthlink Business Holdings Llc, Telcove, Us West, and Us Army.
How can I contact Roger Mcclellan?
You can use AeroLeads to view verified contact signals for Roger Mcclellan at Windstream, including work email, phone, and LinkedIn data when available.
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