PROFESSIONAL EXPERIENCE AlliedUniversal Security Services 2015 to Present Overnight Supervisor (Facebook) ·Communicate staffing needs on the Overnight Shift to the Account Manager ·Assure officers are receiving appropriate training and giving performance evaluations·Help Account Manager identify, meet and exceed the needs of the customer ·Utilize WinTeam for scheduling and billing, and to produce reports ·Enforce policies as outlined in the handbook and executive memos GameStop Inc., Grapevine, TX 2012 to 2015 Store Manager (Palo Alto and Belmont, CA)·Provide best in class customer service aligning customer needs ·Recruit, hire, develop and retain people committed to outstanding customer service ·Schedule and delegate associates to ensure proper completion of tasks on hand ·Provide timely and appropriate feedback to all store associates/coaching·Manage all in store merchandising activity and stock levels/communicating all shortages ·Lead store associates in meeting sales, profit and shrink goals ·Accounts Payable and Accounts Receivable functions Levelthree Solutions, San Jose, CA 2007 to 2011 Data Processing Manager / Accounting Assistant·Writing and maintaining operating procedures for departments ·Building Access databases for Project Managers ·Create data links for our vendors to their potential clients ·Assist Operations Director with various projects·Assist in the preparation of monthly reports ·Reconcile invoice/e-commerce statements ·Accounts Payable and Accounts Receivable functions Safeway (Store 929), San Jose CA 2000 to 2003 Assistant Manager ·Managed 150+ employees and supervised training for new hires ·Responsible for store shrinkage and company overtime ·Provided and met company projections month to month