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Roger M. is listed as Director Account Management // I create world-class service cultures that delight clients and drive explosive revenue growth. at Cardinal Health, a with 27278 employees, based in Grayslake, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Roger M..
Roger M. previously worked as Director of Product Management and Development (Pharmaceutical Marketing) at Cardinal Health and Director of Account Management at Cardinal Health. Roger M. holds M.A., Industrial/Organizational Psychology, 4.0/4.0 from Roosevelt University.
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Account Management leader with over 20 years of experience driving client satisfaction, leading high-performing teams, and delivering substantial revenue growth. I elevate client relationships from transactional to strategic by creating cultures of world-class, concierge-level service that ensures flawless execution, delights clients, and drives exceptional retention and revenue growth.Some examples of my results include:โข ๐ฆ๐๐พ๐ ๐ฑ๐พ๐๐พ๐๐๐พ at DMD Marketing from $๐ฃ๐ช ๐๐๐ ๐ ๐๐๐ ๐๐ $๐ฆ๐ข ๐๐๐ ๐ ๐๐๐ ๐๐๐พ๐ ๐ฟ๐๐๐พ ๐๐พ๐บ๐๐ ๐ป๐ ๐ ๐พ๐บ๐ฝ๐๐๐ ๐ฝ๐บ๐๐บ-๐ฝ๐๐๐๐พ๐ ๐ผ๐ ๐๐พ๐๐ ๐พ๐๐๐บ๐๐พ๐๐พ๐๐ ๐๐๐๐บ๐๐พ๐๐๐พ๐ ๐บ๐๐ฝ ๐๐๐๐๐๐๐๐๐๐ ๐บ๐ผ๐ผ๐๐๐๐ ๐๐บ๐๐บ๐๐พ๐๐พ๐๐ ๐๐๐๐ผ๐พ๐๐๐พ๐. โข ๐ซ๐พ๐ฝ ๐ง๐๐๐-๐จ๐๐๐บ๐ผ๐ ๐ ๐ผ๐ผ๐๐๐๐ ๐ฌ๐บ๐๐บ๐๐พ๐๐พ๐๐ ๐ณ๐พ๐บ๐ ๐บ๐ ๐ง๐พ๐บ๐ ๐๐๐ซ๐๐๐ ๐ฃ๐๐๐พ๐๐๐๐๐๐ that r๐พ๐๐บ๐๐๐พ๐ฝ ๐ฃ๐ข๐ข% ๐๐ฟ ๐ผ๐ ๐๐พ๐๐ ๐บ๐ผ๐ผ๐๐๐๐๐ ๐ฝ๐๐๐๐๐ ๐๐๐พ ๐ข๐ฎ๐ต๐จ๐ฃ-๐ฃ๐ซ ๐๐บ๐๐ฝ๐พ๐๐๐ผ ๐๐๐๐ ๐พ ๐๐๐ผ๐๐พ๐บ๐๐๐๐ ๐๐พ๐๐พ๐๐๐พ ๐ฟ๐๐๐ $๐ฉ ๐๐๐ ๐ ๐๐๐ ๐๐ $๐ซ ๐๐๐ ๐ ๐๐๐ ๐๐๐๐๐๐ ๐๐๐พ ๐๐พ๐บ๐. โข ๐ค๐๐๐บ๐ป๐ ๐๐๐๐พ๐ฝ ๐บ๐๐ฝ ๐ซ๐พ๐ฝ ๐ข๐ ๐๐พ๐๐ ๐ฒ๐พ๐๐๐๐ผ๐พ๐ ๐บ๐ ๐ข๐บ๐๐ฝ๐๐๐บ๐ ๐ง๐พ๐บ๐ ๐๐ ๐ฟ๐๐ผ๐๐๐พ๐ฝ ๐๐ ๐ผ๐ ๐๐พ๐๐-๐ผ๐พ๐๐๐๐๐ผ ๐๐พ๐๐๐๐ผ๐พ ๐ฝ๐พ๐ ๐๐๐พ๐๐, ๐๐๐๐๐๐๐๐๐๐ ๐๐พ๐๐๐๐ผ๐พ ๐๐ฟ๐ฟ๐พ๐๐๐๐๐ ๐บ๐๐ฝ ๐ผ๐๐พ๐บ๐๐๐๐ ๐๐บ๐๐ ๐๐๐พ๐ฝ ๐พ๐๐๐บ๐๐พ๐๐พ๐๐ ๐๐๐๐บ๐๐พ๐๐๐พ๐ ๐๐๐บ๐ ๐๐พ๐ ๐บ ๐๐พ๐ ๐ป๐พ๐๐ผ๐๐๐บ๐๐ ๐ฟ๐๐ ๐ผ๐ ๐๐พ๐๐ ๐พ๐๐๐พ๐๐๐พ๐๐ผ๐พ.I get excited at the opportunity to show companies how setting the right account management culture can increase service levels, delight clients, and expand revenue! Please contact me at Roger.Monaco@outlook.com or connect with me on LinkedIn.Skills include: customer relationship management (CRM), strategic planning, revenue generation, client retention, leadership, team building, communication, negotiation, sales, account management, project management, business development, and industry expertise.
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โข Led product management within the Insights and Engagement business unit, delivering marketing programs to healthcare professionals on behalf of pharmaceutical clients. โข Spearheaded marketing strategies and omnichannel campaigns for the Marketing and Engagement business unit, increasing product revenue by 24%.
โข Established and Led Client Services for the newly created Cell and Gene Therapies Business Unitโข Implemented a high-impact client services model focused on client-centric service delivery, optimizing service offerings and creating tailored engagement strategies that set a new benchmark for client experience. โข Collaborated with cross-functional teams to streamline processes, which contributed to the expansion of client portfolios and supported the unitโs revenue growth by identifying and closing key service gaps.
โข Led High-Impact Client Services Team โข Retained 100% of client accounts during the COVID-19 pandemic while increasing revenue from $7 million to $9 million within one year.โข Achieved growth by driving client satisfaction and implementing flexible, client-centric service strategies that adapted to changing market conditions.
โข Created and Directed Account Management function for at IQVIA Digital (formerly known as DMD Marketing).โข Built and managed a client services team of 23 professionals across multiple locations, improving service efficiency through process optimization and cloud-based project management tools. โข Achieved 100% client retention and industry-leading Net Promoter Scores (NPS) of 67 by implementing a customer-first approach.โข Drove 122% revenue growth over five years by implementing data-driven, multi-channel digital marketing strategies for HCPs and consumers, strengthening brand visibility and engagement. โข Established strong client and cross-functional relationships to ensure compliance and alignment with client objectives.
Libertyville, Illinois, United States
Formerly known as Physicians Interactiveโข Increased annual revenue from $12 million to $50 million by leading strategic NPP and digital marketing campaigns for top pharmaceutical clients, boosting HCP and patient engagement. โข Managed cross-functional teams to ensure compliance and data-driven alignment with industry trends and client objectives.
Libertyville, Illinois, United States
Formerly known as Physicians Interactiveโข Generated $50M in annual revenue by leading a high-performing PMO to deliver over 1,000 client implementations, optimizing project delivery and aligning cross-functional teams to support pharmaceutical digital campaigns. โข Implemented scalable systems to ensure compliance and efficiency, boosting client satisfaction and repeat engagement.
Other employees you can reach at cardinalhealth.com. View company contacts for 27278 employees →
Roberto Alberti
Colleague at Cardinal HealthLynn, Massachusetts, United States
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TL
Timothy L House
Colleague at Cardinal HealthIndependence, Kentucky, United States
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AW
Andre Wilson
Colleague at Cardinal HealthColumbus, Ohio Metropolitan Area, United States
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CM
Carlos Meza
Colleague at Cardinal HealthTijuana, Baja California, Mexico
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LJ
Lashun Judge
Colleague at Cardinal HealthJackson, Mississippi, United States
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BL
Beng Looi Lim
Colleague at Cardinal HealthPenang, Malaysia
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JG
Juan Grado Saenz
Colleague at Cardinal HealthFort Worth, Texas, United States
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TF
Tim Ford
Colleague at Cardinal HealthTyler, Texas, United States
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JB
Joyce Butler
Colleague at Cardinal HealthLakeland, Florida, United States
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JC
Jim Cooney
Colleague at Cardinal HealthGreater Chicago Area, United States
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Activities and Societies: Phi Kappa Tau, Intra-fraternal VP of Greek Council, National Dean's List, Psi Chi Honor Society for Psychology
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Roger M. works for Cardinal Health.
Roger M. is listed as Director Account Management // I create world-class service cultures that delight clients and drive explosive revenue growth. at Cardinal Health.
Roger M. is based in Grayslake, Illinois, United States while working with Cardinal Health.
Roger M. has worked for Cardinal Health, Healthlink Dimensions, Llc, Iqvia Digital (Formerly Dmd Marketing Corp.), Webmd, and Vangent, Inc..
Roger M.'s colleagues at Cardinal Health include Roberto Alberti, Timothy L House, Andre Wilson, Carlos Meza, and Lashun Judge.
You can use AeroLeads to view verified contact signals for Roger M. at Cardinal Health, including work email, phone, and LinkedIn data when available.
Roger M. holds M.A., Industrial/Organizational Psychology, 4.0/4.0 from Roosevelt University.
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