External Fraud Investigations (EFI) conducts investigations related to fraudulent activity or cyber events committed against Wells Fargo or its customers within established thresholds. Referrals originate primarily from business fraud or risk groups who detect the fraudulent activity or cyber events. EFI investigators play an instrumental role in the mitigation of financial crimes risk for Wells Fargo by filing regulatory reporting, pursuing recovery of lost assets, and providing a compelling case to law enforcement and prosecuting entities. In addition, EFI investigators act as the primary liaison with law enforcement on fraud and participate in internal and industry fraud initiatives. As part of EFI's investigative process, investigators may interview customers, witnesses and suspects; engage with law enforcement to further the investigation; file SARs; pursue recovery of lost assets; and represent Wells Fargo in legal proceedings. EFI is looking for individuals who are leaders, excellent communicators, and are adaptable in a high demand environment.Participate in complex initiatives and identify opportunity for process improvements within scope of responsibilitiesPerform risk assessment and modeling to provide input and recommendations for financial crimes strategies and modelsEvaluate the adequacy and effectiveness of policies, procedures, processes and internal controlsConduct data and onsite reviews, review findings, determine risk level and recommend fraud prevention strategiesReview and assess business, operational, or technical assignments or challenges that require research, evaluation, and selection of alternatives, and exercise independent judgment to guide medium risk deliverablesPerform investigative research, root cause evaluation and consulting regarding complex financial crimes transactions, policy violations and suspicious situations with moderate to high risk.

▪ Responsible for investigating, researching, analyzing, and evaluating varying degrees of complex cases of suspicious monetaryactivities pertaining to money laundering and terrorist financing.▪ Ensure and follow-up on Bank Secrecy Act (BSA), USA Patriot Act, and Office of Foreign Assets Control (OFAC),regulations, as well as FinCen (Financial Crimes Enforcement Network) guidance pertaining to AML and terrorist financinginvestigations. ▪ Monitor transactions to ensure that funds are not associated with any OFAC sanctioned countries, SCC, PEP, or fraud entitiesor individuals.▪ Executing against robust quality control programs for operational processes and/or controls that are managed directly by AMLCompliance Management Ad-Hoc projects with development of AML systems internally▪ Engaging the relevant team(s) and management to remediate issues or problems uncovered during quality control reviewsConduct robust research and write reports to support holistic investigations in accordance with US and global compliance standards.KYC/EDD Analyst

• Ensure customer satisfaction• Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store• Complete accounting and paperwork associated with cash receipts and prices and conduct physical inventories• Meet assigned sales performance and profitability criteria• Set appropriate individual performance standards for the store/kiosk in line with national standards• Develop, implement and monitor a store prospecting plan to increase sales• Facilitate and participate in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results• Establish and monitor store work schedules and staffing issues to effectively manage payroll expenses• Exhibit a high level of leadership presence within all aspects of the business and other internal departments• Effectively manage profit and loss responsibility for store and protect company assets• Analyze various business reports for trend analysis and strategic planning purposes• Effectively manage a team of retail store employees, including coaching, administering discipline,• develop and lead a professional retail sales team to ensure achievement of store revenue targets, operational goals and 100% customer satisfaction. supervise the overall daily operation of a store including hiring, discipline, and scheduling of employees to ensure cost effective and quality Store Operations.• responsible for all functions of the retail store to include sales, customer service, inventory, and technical troubleshooting. l maintain internal visual merchandising and in-store displays and ensure store appearance meets company standards at all times. analyze transactions to continuously find methods to simplify procedures, improve processes, and maximize resources.

Partner with store management and wireless sales personnel of National Retail chains to meet mutual objectives. develop and implement wireless and wireline sales and marketing programs for national retail accounts in the surrounding area.Meet and exceed sales objectives for assigned accounts• Develop and conduct effective marketing and sales training presentations• Conduct regular sales meetings with assigned accounts• Focus on increasing revenue potential by selling voice features and accessories through assigned accounts• Develop and maintain supportive relationships with existing accounts• Develop and implement programs to train accounts on effective sales skills, retention strategies and reputation expectations• Track and report production through established reporting procedures• Merchandise locations with all proper and timely promotional materials• Assist with conflict resolution with between agents and customers

• Recruited and interviewed potential applicants. • Proactively drove the recruiting cycle by creating job descriptions that would attract the right talent. Managed the hiring process from sourcing, interviewing, and closing candidates. • Scouted and negotiated new locations for the company's expansion from 1 location to 24 in Chicago • Responsible for all operations in opening all new locations in the Chicago market. • In charge of training sales associates and developing managers through side-by-side training and selling. • Self taught in business development, recruiting and training, and driving sales.

• Recruited and interviewed potential applicants. • Proactively drove the recruiting cycle by creating job descriptions that would attract the right talent. Managed the hiring process from sourcing, interviewing, and closing candidates. • Scouted and negotiated new locations for the company's expansion from 1 location to 24 in Chicago • Responsible for all operations in opening all new locations in the Chicago market. • In charge of training sales associates and developing managers through side-by-side training and selling. • Self taught in business development, recruiting and training, and driving sales.