Roger Murphy Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Technical project lead for the council’s move to a new customer centre at the newly built civic centre in Brixton including design/deployment of an online cloud-based public appointments booking system, locked down PCs for public use, furniture/space planning, IT requirements for dealing with Births/Deaths/Marriages and new IT capability for 40 Customer.

• Mar 2020 – Oct 2020 Contact was extended to provide support on site to the Chief Executive and other senior council staff during the Covid-19 lockdown as well as any other IT related project work required during the.
• Setup and managed an ad-hoc project to deliver IT equipment and office furniture to staff working from home due to the lockdown.
• Project managed the IT related components and integration for a newly purchased desk booking and monitoring service.
• Provided Microsoft Teams & Skype for Business support to the Chief Executive and senior staff whilst holding key conference calls with staff, UK Government, Emergency Services, and other UK councils.

• Jul 2019 – Feb 2020 Managed the successful delivery of a Windows 10 Deployment project across all Lambeth Library sites which focused on the deployment of 145 PC’s to replace end of life and broken Windows 7 machines.
• Collaborated with library management to attend to a constant change in project scope and demands, and overcome challenges pertaining to lack of staff via communications and buy in from IT support teams.

• Aug 2018 – Dec 2019 Took over a project to deploy a room booking system used by staff to locate and book available meeting rooms.Key Responsibilities
• Ironed out numerous defects which were delivered with the initial project.
• Obtained approval from IT and Facilities Management to support relevant components prior to handover.
• Offered daily technical support on the Room Booking system prior to successful project completion. Aug 2018 – Nov2019 Took over and successfully delivered the Audio-Visual technology deployment project which involved.
• Dealt with the selected supplier to achieve an on-time project delivery.
• Created relevant support documentation and obtained agreement from internal IT business functions to handover into lifecycle support; supporting the AV Kit/Service prior to handover.

London, United Kingdom

Led a Junior PM, Technical PM and 2 IT support staff to save a stalled project to migrate all council staff to their Skype for Business telephony managed service provided by O2/Telefonica. Key Achievements in Role:-►Developed an aggressive delivery plan and achieved the migration of 3,400+ users across 80 sites in 6 months to Skype for Business which.

Member of the product development department for this Tier 1 worldwide network provider of LAN/Wan/hosted voice solutions. Tasked with life cycle managing product/system development of solutions heavily relying on Windows, Linux, and Cisco & Juniper technology. Key Achievements in Role:-►Deployed a hosted VoIP solution using the Broadsoft’s Broadworks call.

Led a team of 10FTE within the EMEA region, dealing with general user queries as well as technical issues, IT projects and F2F advanced desktop support at levels 1 & 2 of Windows 7/Vista/XP+ Office 2010/07/03.Key Achievements in Role:-►Performed installations and day to day fault management of client software applications.►Provided telephone support to.

Soho, London, W1

Windows 95, NT & Novell support for FTS who were based in Wardour Street in Soho providing freight and distribution to the film and television industry.