Architected and implemented Enterprise Discovery using Helix Discovery and ServiceNow Discovery to allow visibility of IT assets and infrastructure for ITSM/ITOM solutions in a major retail client. Managing features, stories, and tasks for the team. Refining backlog by meeting with the business units to determine feature details, risks, and acceptance criteria for user stories. PI Planning, presenting demos, and participation in SAFe Agile Ceremonies.

The architecture of Discovery and CMDB Solutions. Managing and mentoring a team of onshore and offshore development resources for a global financial client. Distributing work items in an agile environment and leading the team to success through defined and repeatable processes. Participation in backlog refinement, risk assessment, defining features/stories, and working with the team through delivery.

Analysis and process design for BMC Remedy ITSM and CMDB Discovery within a large retail customers IT/IS organization. Developing Atrium jobs, workflow, and processes. Working with Product Owner in Safe Agile to build epics and stories for the development team. Developing change management processes and workflows.

Development, support and maintenance of BMC Remedy ITSM and custom Remedy ARS 8.x to 9.x applications in a Linux VM/Oracle environment. This includes but is not limited to troubleshooting and follow-up of reported bugs, gathering & documenting business requirements. Building & design of application enhancements including forms, menus, fields and workflow to meet business requirements in a multi-server group environment. Responsible for QA & UAT prior to production implementation. Report creation, generation and maintenance. Integration of Customer Support Systems with Business Processes and Systems. Maintain documentation required for ongoing Remedy ARS support. Manage and lead a team on all aspects of the BMC Remedy systems functionality, support, upgrades, licensing, modifications and availability.

Architecture, development, support, and maintenance of BMC Remedy ITSM and custom Remedy ARS 8.x to 9.x applications in a Windows VM/SQL Server environment. This includes but is not limited to troubleshooting and follow-up of reported bugs, and gathering & documenting business requirements. Building & design application enhancements including forms, menus, fields, and workflow to meet business requirements in a multi-server group environment.

Several short term engagements developing in BMC Remedy 6.x - 8.1, Installation and configuration of BMC ITSM Suite.

Utilizing the principles of permaculture design (care of earth, care of people, return of surplus). We designed and built a permaculture based food forest, developed relationships and markets for surplus fruits, vegetables and animal products. I also designed several permaculture gardens and sites for customers. Teaching others to design within the permaculture framework and to gain self sufficiency and surplus for themselves.

Lead and managed a team of developers in BMC Remedy ITSM/ITOM and customized application integrations. Liaised with other teams for technical requirement gathering. Managed the team’s deliverables using Kanban. Reported progress to leadership at weekly review meetings. Resource allocation and performance reviews.

Responsible for complex workflow architecture and integrations using BMC Remedy CSS, ITSM ARS 6.3 - 7. Oracle, HRIS Systems, LDAP, Etc...

Charged with design, and development duties to major Telecommunications clients. Performed Remedy Architecture, Development, Support, Business Analysis, generating new business, and Technical Demos. Backed up Netcool and NetWizard team with support and development duties. All systems were custom-designed per industry standards.

Architecture of BMC Remedy Solutions fr Hardware Manufacturing client.

Sr. Remedy Architect and Product Owner for a large enterprise-wide Remedy implementation.

Performed ITIL/Remedy consulting services for various government and financial services clients at different locations around the United States. These services include Business Analysis, Project Management, Software Development, Testing, Planning, Sales, and other consulting-related duties as required.