Roger Pharn Email & Phone Number

San Francisco Bay Area

• Perform field inspections at underground storage tank facilities.
• Complete state-mandated compliance reports and recommend corrective action.
• Document and maintain inspection, testing records, and quality assurance documents.
• Train on-site staff in safety and compliance procedures.
• Ensures facility information and permits are accurately submitted to CERS.
• Tracks underground storage tank facilities’ hazardous waste generation and manifests.

Greater Philadelphia Area

• Supervised and directed a team of 15, including 3 managers and spearheaded all operations.
• Facilitated vendor relationships and maximized profits through effective cost control, staff scheduling, and inventory management.
• Created and implemented new marketing strategies to increase customer base.
• Compiled an employee manual, which included job description, best-shift practices, and code of conduct.
• Fostered a welcoming work environment and increased employee retention from 80% to 100%.

Greater Philadelphia Area

• Ensured smooth operations by maintaining inventory, and coordinating the delivery of products.
• Implemented new eco-friendly program, eliminating nearly 7,000 plastic water bottles per academic year.
• Maintained and updated customer service usage, providing accurate account balances.
• Trained and supervised associates to ensure agency standards.
• Provided excellent customer service by going above and beyond to resolve customer concerns.