• Conducted a high volume of contacts to inquiries, securing applications and enrollments towards the programs.• Enrolled over 200+ students and professionals into Data Analytics, Cyber-Security, UX/UI, FinTech and Coding bootcamps.• Generated over 1.5 million dollars in revenue for EdX over the course of 2 years.• Utilized CRM systems to enter key data metrics, create reports and visualize prospect data to collaborate with internal management and external university partners.• Developed and maintained comprehensive knowledge of the evolving portfolio of products and University Partners, promoting programs to prospective students.• Demonstrated persistence and a passion for education and student outcomes.

• Ensured integrity of enrollment eligibility process of contractors and dealers following company guidelines.• Managed and maintained over 3200 contractor’s files using Nortridge Loan Management Software (NLS) - reduced the number of inactive contractors by 25-30%.• Consulted and advised customers and contractor’s questions about simple interest, compound interest, general finance practices, and loans.• Followed up and kept high relations with contractors and customers via phone and email in multiple languages.• Trained and mentored new employees in using Nortridge Loan Management Software (NLS), customer service, conflict resolution, and data entry; allowed trainees to gain more reviews from Trustpilot. • Consulted contractors during the enrollment process, making sure they were the right fit and had the correct documents before applying to register with the company.

• Efficiently managed inbound telephone calls, emails, and collected/sorted mail for client.• Managed and scheduled complex calendar for business, and household activities.• Responsible for picking up and delivering of employer’s needs (groceries, appliances, errands, etc.)• Managed and performed administrative tasks for client daily.

• Handled and managed cash at the register while dealing with the Point-of-Sale system.• Promptly received and handled customer’s orders through the drive-through and the front of the store.• Quickly and efficiently put together drinks and food for customers while taking customers orders, which helped expedite the sales of beverages and foods. • Performed opening and closing duties according to established side-work checklist, which set the standards high for quality of the work that should be performed.