Roger Robert Email & Phone Number

Roger Robert is a Duty Manager at Premier Inn. He possess expertise in microsoft office, customer service, management, research, microsoft excel and 12 more skills. He is proficient in English.

Listed skills include Microsoft Office, Customer Service, Management, Research, and 13 others.

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  Duty Manager

  Premier Inn

  Nov 2024 - Present - Worcester, England, United Kingdom

  Core Responsibilities:1. Guest Relations:•Act as the first point of contact for guests, addressing queries, complaints, or special requests to ensure satisfaction.• Provide a warm and welcoming experience, ensuring guests feel valued and appreciated.2. Operational Management:• Oversee daily operations of the hotel, including front desk, housekeeping, and restaurant services.• Ensure that all operational standards and procedures are followed to maintain quality and brand reputation.• Coordinate with various departments to address any service disruptions or maintenance issues promptly. 3. Team Leadership:• Supervise and support team members, providing guidance and ensuring adherence to company policies.• Assist with onboarding and training new staff.4. Health and Safety Compliance:• Ensure all safety protocols, fire procedures, and hygiene standards are adhered to.• Conduct routine checks and audits to maintain a safe and secure environment for guests and staff.5. Financial Responsibilities:• Monitor financial transactions, including room rates, check-ins, and check-outs, ensuring accuracy.• Assist in managing budgets, stock control, and cost-saving initiatives.6. Problem Solving:• Handle emergency situations, such as overbookings or staff shortages, with efficiency and professionalism.• Resolve conflicts or issues effectively to maintain a positive environment for both guests and team members.Key Skills and Attributes:• Strong communication and interpersonal skills.• Excellent organizational and problem-solving abilities.• A proactive approach to managing responsibilities and a focus on attention to detail.• Ability to remain calm and make decisions under pressure.• Familiarity with hotel management systems and standard operational processes.