Acute care, multi-specialty hospital delivering primary medical and dental services to a diverse patient population with over 1,000 employees. ROLE: Facilitates, directs and coordinates the operational activities and programs ensuring the day-to-day operations of the main hospital and three outlying clinics through the delivery of cost-effective and quality services. Major areas of responsibility included Patient Administration/Operations, Information Management/Information Technology, Base Operations Support, Facilities, Emergency Management, Materials Management, Security, Food Service, Human Resources, and Employee/Labor Relations. • Achieved accreditation with the Joint Commission in 2018 lowest number of findings for Navy hospitals.• Recognized as top Patient Safety hospital among 17 facilities in 2018.• Reduced coding backlog of 4,777 billable encounters, resulting in $154K in reimbursements and 100% audit compliance.• Reduced processing time of administrative medical records processing by 68 days; exceeded benchmark.• Drove down preventive medicine coding error rate from 60% to 12%.• Expedited health records submission and processing time with Veterans Administration by 30%.• Oversaw 13 million dollars in facility projects to include a new 3-million-dollar radiology wing.• Developing facility partnership with Veterans Administration for mutually beneficial resource sharing agreements. • Provides strategic leadership in bringing together a diverse staff for the purposes of conceptualizing, articulating, and implementing a shared vision and way forward for the command. • Fostered a culture of trust that empowered staff to seize opportunities that advanced quality, service and performance. • Provides mentorship and develops junior leaders in a manner which emphasizes the importance of team work, collaboration, and the sharing of information, resources, and best practices amongst stakeholders across the organization.

Executive staff coordinating the utilization health service support of all Marine Forces within the Middle East through the development of policies and procedures. ROLE: Responsible for the ensuring the medical logistics, patient evacuations, setting health service support policy for various units across seven countries. • Assessed health service support needs, developed, sourced and implemented, in collaboration with multiple personnel across various commands, the first long range air casualty evacuation capability for the Marine Corps. • Led a diverse team of American and coalition medical providers over a nine-month period resulting in the successful coordination, planning and execution of medical support for three multi-national exercises throughout Jordan and Oman.• Planned, forecasted and managed the regional medical logistics support across 7 countries ensuring the correct material was is in the correct place at the correct time.

Directed a diverse staff of 63 in all facets of daily operations ranging from clinic administration, human resources, and facilities to budget/financial oversight ($3M), scheduling, coding/billing, and patient financial services. Routinely contributed strategic insights and operational expertise to the Board of Directors and Commanding Officer.• Selected to provide strong directional leadership and a culture of stability after a four-year period of decline in which the clinic suffered from deteriorated performance, unchecked spending, and disengaged staff. • Within two years dramatically improved all measures or effectiveness earning the top position of eleven peer clinics. • Aced Joint Commission surveys, netting zero recommendations for improvement. Earned inspectors’ praise for turnaround leadership, modification of business practices, and improvements to health care service delivery.• Earned Level III standards in the accreditation process for National Committee for Quality Assurance recognition as a result of leading and empowering clinical staff.• Revamped the appointment-scheduling system, which increased productivity 100% and improved access to primary care providers by 190%, stabilizing a rise in patient turnover and enhancing satisfaction scores.• Implemented the Patient-Centered Medical Home Port (PCMH) model, which improved continuity of care while reducing unneeded tests and external referrals. • Analyzed business operations, developed new strategic plans, identified growth opportunities, and brought order, process discipline, and internal controls to a chaotic, dysfunctional environment. Led wide-scale restructuring, standardization, and process reengineering initiatives that achieved desired performance turnaround.• Earned staff trust and improved morale/engagement with transparent, accessible leadership.

Managed the day to day operation of an afloat trauma center comprised of 4 Operating Rooms, a 14 bed Intensive Care Unit, 35 ward beds, with a max surge capacity of 600 beds, pharmacy, digital radiology department, laboratory and blood bank services serving a population of approximately 3,000 active duty Sailors and Marines while at sea.• Coordinated the planning and medical logistics support for 7-month deployment. • Provided humanitarian aid following the 2010 earthquake in Haiti by establishing a medical logistics supply chain in support of over 10,000 patient contact encounters and over 8,000 ancillary procedures.

Responsible for management and policy development for clinical operations within a large community hospital and 10 outlying clinics. Oversight for all clinical services and support services including logistics, materials management, customer service, human resources management, financial management, and administrative support.

Managed the day to day operation of a three-bed trauma center including pharmacy, radiological, and laboratory services serving a population of approximately 50,000 military forces in a hostile, fast paced, dynamic environment.

Managed the day to day operations of the largest U.S. Navy medical clinic including primary care, ambulance service, specialty clinics and supporting ancillary services providing care for approximately 250,000 beneficiaries. Oversight for all non-clinical support services, including provider scheduling, supply, materials management, customer service, human resources, financial management and administrative support. Performance resulted in zero discrepancies during a Joint Commission Survey.