Roger Samson Jr

Roger Samson Jr Email and Phone Number

Dedicated Support Manager | Expert in Customer Service & Marketing Collaboration | Passionate about Exceptional Customer Experiences @ Cycliq
subiaco, western australia, australia
Roger Samson Jr's Location
Davao, Davao Region, Philippines, Philippines
Roger Samson Jr's Contact Details

Roger Samson Jr work email

Roger Samson Jr personal email

n/a
About Roger Samson Jr

I am a dedicated Support Manager with a proven track record in customer service and marketing collaboration. With a rich background in supervising teams in the food industry, finance, webmail, and consumer products, I bring a unique blend of customer-facing expertise and team management skills. My passion lies in creating exceptional customer service experiences that not only satisfy but also become a defining selling point for businesses. I excel in support management, technical solutions, customer care, website management, social media marketing, and transcription.I believe in fostering long-term relationships with my clients, understanding their unique needs, and providing tailored solutions that consistently exceed their expectations. Let's collaborate to enhance your customer service strategy and elevate your business to new heights.Key Skills:Support Management: Budget analysis, agent performance analysis, helpdesk data analysis, process improvement, and people development.Technical Expertise: CRM software , software management, and familiarity with various email services.Customer Care: Proficiency in CRM software (Freshdesk, Zendesk, Helpshift, Intercom, UserVoice), phone system software (RingCentral), and live chat software (Olark, Liveperson).Website Management: WordPress blog management, web research, and article writing.Social Media Marketing: Experience in managing Facebook, Twitter, and Instagram, using Hootsuite and Campaign Monitor for campaigns.Transcription: Medical transcription and editing skills.Certifications and Training:Leadership and Supervision Webinar• Certificate of Participation from Powermax Consulting Group Inc• Date: July 25, 2023AI and ChatGPT: How ChatGPT and Generative AI Will Shape the Future of Work Webinar• Certificate of Achievement from Ariva Academy• Date: September 6, 2023

Roger Samson Jr's Current Company Details
Cycliq

Cycliq

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Dedicated Support Manager | Expert in Customer Service & Marketing Collaboration | Passionate about Exceptional Customer Experiences
subiaco, western australia, australia
Website:
cycliq.com
Employees:
13
Roger Samson Jr Work Experience Details
  • Cycliq
    Manager Customer Support
    Cycliq Jul 2015 - Present
  • Startups.Co
    Customer Support
    Startups.Co Sep 2014 - Jun 2016
  • Launchrock
    Customer Support
    Launchrock Sep 2014 - Jun 2016
  • Fundable
    Customer Support
    Fundable Sep 2014 - Jun 2016
  • Microsoft Outlook App
    Technical Support Qa
    Microsoft Outlook App Jan 2015 - Jun 2015
  • Quality One
    Medical Transcriptionist
    Quality One Apr 2011 - Jun 2015
  • Killerstartups
    Creative Writer
    Killerstartups Sep 2014 - Feb 2015
  • Iq West Outsource
    Team Lead
    Iq West Outsource Oct 2006 - Aug 2007
  • Ssp Transcription
    Medical Transcriptionist
    Ssp Transcription Sep 2005 - Oct 2006
  • Pink And Blue Soda
    Manager
    Pink And Blue Soda Dec 2004 - May 2005
  • Jollibee Foods Corporation
    Sales Marketing Assistant
    Jollibee Foods Corporation Feb 2002 - Aug 2002

Roger Samson Jr Skills

Customer Service Technical Support Creative Writing Medical Transcription Management Web Based Research Team Leadership Social Media Marketing Customer Support

Roger Samson Jr Education Details

Frequently Asked Questions about Roger Samson Jr

What company does Roger Samson Jr work for?

Roger Samson Jr works for Cycliq

What is Roger Samson Jr's role at the current company?

Roger Samson Jr's current role is Dedicated Support Manager | Expert in Customer Service & Marketing Collaboration | Passionate about Exceptional Customer Experiences.

What is Roger Samson Jr's email address?

Roger Samson Jr's email address is ro****@****liq.com

What schools did Roger Samson Jr attend?

Roger Samson Jr attended Ateneo De Davao University.

What are some of Roger Samson Jr's interests?

Roger Samson Jr has interest in Children, Politics, Environment, Science And Technology, Animal Welfare, Arts And Culture, Health.

What skills is Roger Samson Jr known for?

Roger Samson Jr has skills like Customer Service, Technical Support, Creative Writing, Medical Transcription, Management, Web Based Research, Team Leadership, Social Media Marketing, Customer Support.

Who are Roger Samson Jr's colleagues?

Roger Samson Jr's colleagues are Craig Wiggins, Lachlan Mcdonald, Michael Freiberg, Won Chen Qin, Claudia Barlette, Conor Noonan.

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