I am a dedicated Support Manager with a proven track record in customer service and marketing collaboration. With a rich background in supervising teams in the food industry, finance, webmail, and consumer products, I bring a unique blend of customer-facing expertise and team management skills. My passion lies in creating exceptional customer service experiences that not only satisfy but also become a defining selling point for businesses. I excel in support management, technical solutions, customer care, website management, social media marketing, and transcription.I believe in fostering long-term relationships with my clients, understanding their unique needs, and providing tailored solutions that consistently exceed their expectations. Let's collaborate to enhance your customer service strategy and elevate your business to new heights.Key Skills:Support Management: Budget analysis, agent performance analysis, helpdesk data analysis, process improvement, and people development.Technical Expertise: CRM software , software management, and familiarity with various email services.Customer Care: Proficiency in CRM software (Freshdesk, Zendesk, Helpshift, Intercom, UserVoice), phone system software (RingCentral), and live chat software (Olark, Liveperson).Website Management: WordPress blog management, web research, and article writing.Social Media Marketing: Experience in managing Facebook, Twitter, and Instagram, using Hootsuite and Campaign Monitor for campaigns.Transcription: Medical transcription and editing skills.Certifications and Training:Leadership and Supervision Webinar• Certificate of Participation from Powermax Consulting Group Inc• Date: July 25, 2023AI and ChatGPT: How ChatGPT and Generative AI Will Shape the Future of Work Webinar• Certificate of Achievement from Ariva Academy• Date: September 6, 2023