Roger Saylor Email & Phone Number

Lynchburg, OH, US

Lubbock, TX, US

Atlanta, GA, US

• Works with Help Desk and Network Operations staff as appropriate to determineand resolve problems received from clients, including associated validatedsystems, application servers, and administrative systems.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problemsfor end-users, including off-site repair for remote users as needed.
• Works with vendor support contacts to resolve technical problems with desktopcomputing equipment and software.
• Works with procurement staff to purchase hardware and software.
• Perform upgrades, installation, configuration, and ongoing usability of desktopcomputers, peripheral equipment and desktop applications and systems toensure longevity within established standards and guidelines.
• Maintains accurate information and data regarding end-user issues within thetracking system and according to policies and standards

Wilmington, OH, US

. Ensured proper information technology operations including servers, user accounts, and desktop computers for university owned system.. Provide Desktop support functions including visiting the end user area to research and resolve hardware/software/connectivity issues.. Perform quality control related testing of desktop environment complete additional.

• Provided a well balanced support with a variety of customers, notable accounts such as Time Warner and IHG (International Hotels Groups)]
• Advised users in all Microsoft products from Operating systems to MS Office suites.
• Advised users in Networking from VPN issues to WIFI connections
• Advised users in all Security related issues, from Virus protections to Firewall and Malware
• Supported users with remote conditions along with proper phone assistances
• Support users 8 – 10 hours a day, either by phone or E-mail in a Helpdesk facility in a well maintained fast pace environments.

Assembly Line worker: I helped assemble parts on the GM Chevy Blazers via an assembly line.Warehouse: I maintained shipping and receiving, trained in Fork Cliff and FIFO.Team Leader: I maintained line awareness, with absenteeism, quality control, time and payroll of employees.Help Desk: I helped maintain the computers in the office, troubleshooting.