Roger Seifert Email and Phone Number
Roger Seifert work email
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Roger Seifert personal email
I have nearly 20 years of progressive experience improving software delivery, installation, and cloud-based application business consulting across the highly-competitive healthcare and consumer retail space. Delivering hands-on experience balancing the demands and expectations of a broad and diverse set of partners, I have worked collaboratively at multiple levels of national organizations to get things done by understanding both executive vision and customer needs. I am passionate about helping my customers achieve success.Known for a player-coach leadership style and talent for managing long-term customer relationships, I excel in collaborative environments where I can lead cross-functional teams through end-to-end projects using agile and scrum methodologies. Technical & Business Strengths Include:✓ Information Technology✓ Cross-Functional Leadership✓ Strategic Planning✓ Technical Troubleshooting✓ Business Analysis✓ Solutions Delivery✓ Problem Solving✓ Client Support & Management✓ System Analysis✓ Agile & Scrum Methodologies✓ Project Management✓ Reporting & Data Analytics✓ Strategic Planning✓ Performance Management✓ Third-Party Vendor Integration
Salesforce
View- Website:
- salesforce.com
- Employees:
- 83776
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Customer Success Manager, Senior ManagerSalesforceBountiful, Ut, Us
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Senior Technical Account Manager - TableauSalesforce Aug 2022 - Present
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Technical Account Manager - TableauSalesforce Nov 2020 - Aug 2022
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Sr. Technical Consultant - Managed ServicesSalesforce 2016 - Nov 2020Salt Lake City Metropolitan AreaSr. Technical Consultant for Les Schwab Tire Center as a key billable project resource. Maintain and support multiple customer environments, both non-production/AWS and production. Uniquely positioned to exhibit technical troubleshooting expertise as well as retail business and application knowledge to ensure proper operation and maintenance of the entire platform. Collaborate with internal, customer and 3rd party resources on project work plans to ensure successful upgrade paths. Oversee deployment execution in both non-production and production environments, even on weekends and after hours as necessary.Work with the customers QA team to understand, duplicate and document software anomalies and enhancements. Coordinate with internal support and development teams to deliver and deploy patches and enhancements to improve end-user and customer experience. Conduct technical and application training sessions, both on-site and remote, for 3rd party resources to ensure a smooth transition of environment and application support.
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Professional Services Application AnalystTomax Corporation / Demandware 2015 - 2016Salt Lake City Metropolitan AreaStrategic high-level project with NAPA Auto Parts as an Application Analyst on the implementation team tasked with replacing legacy systems with modern retail solutions. Conducted on-site working sessions to test and troubleshoot business flow anomalies and suggest solutions to business process problems. Maintained non-production Linux test environments during the custom development phase of the project to deploy and test various pieces of the retail solution to ensure specific requirements of the project were met.
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Quality Assurance Team LeadTomax Corporation 2008 - 2015Salt Lake City Metropolitan AreaQA team lead for large custom projects with Kal Tire, Les Schwab Tire Center and Jiffy Lube. Wrote and managed QA test plans and worked closely with customer QA teams to execute on those test plans. Worked alongside Linux system admins and Oracle DBA’s to build troubleshooting skills and understanding of the technical platform. Collaborate with developers using agile development methods to deliver working code on time and in scope.
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Project ManagerTomax Corporation 2006 - 2008Salt Lake City Metropolitan AreaProject Manager for the implementation of workforce management software for L.L. Bean. Wrote software change spec documents and managed project tasks in accord with the customers project manager. Managed project timelines and budget and maintained 80+% billable status. Worked with development and QA to streamline product delivery. Conducted on-site training sessions for system users and managed customer relationship.
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Installation Manager / Project ManagerSmarttalk Inc. (Televox) Sep 2001 - Apr 2006Greater Salt Lake City AreaManaged a team of 5 Installation and Customer Service Technicians. Responsible for implementing hosted and on-premise turn-key telephony IVR systems in the healthcare industry. Personally managed projects with prestigious healthcare organizations across the country such as Duke University Hospital, Stanford Health Care, and Notre Dame University Hospital to integrate automated patient message delivery services. Conduct discovery sessions with the customer in order to develop custom solutions and maximize return on investment. Wrote integration scripts (C language based) to interface with healthcare medical records to extract appointment information. Conducted on-site application training sessions in both OS2 Warp and Windows OS platforms. Developed implementation policies and procedures to ensure a quick and successful integration. Oversee system staging, shipping, inventory control, system support and troubleshooting practices. Maintained a 100% successful implementation record.
Roger Seifert Skills
Roger Seifert Education Details
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Information Technology -
Salesforce Accredited B2B Administrator
Frequently Asked Questions about Roger Seifert
What company does Roger Seifert work for?
Roger Seifert works for Salesforce
What is Roger Seifert's role at the current company?
Roger Seifert's current role is Customer Success Manager, Senior Manager.
What is Roger Seifert's email address?
Roger Seifert's email address is se****@****ail.net
What schools did Roger Seifert attend?
Roger Seifert attended University Of Phoenix, Salesforce Accredited B2b Administrator.
What skills is Roger Seifert known for?
Roger Seifert has skills like Customer Experience, Amazon Web Services, Requirements Analysis, Test Planning, Linux, Sdlc, Agile Project Management, Jasper Reports, Tomcat, Qtp, Oracle Database, Shell Scripting.
Who are Roger Seifert's colleagues?
Roger Seifert's colleagues are Jacob Harris, Michael J., Maham Service, Samuel Fanne ☁️, Greg Scarrott, Bin Wang, Guilherme Campellon.
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