Roger Slack Email & Phone Number

Computer Software Associate for New York City Transit

• Provide 2nd and 3rd level technical support for over 250 users• Create LAN accounts, distribution lists, and administer user access using Active Directory• Install and program Avaya IP telephony phones for employee usage\ Install and deploy fax machines• Administer, implement, and troubleshoot the company’s financial processing software PeopleSoft and IC Verify• Configure Blackberry, Iphone, and Windows wireless devices manually and using Blackberry Enterprise Server • Install and run the Citrix ICA client on each desktop manually or via Make MSI software to interface with the company’s scheduling software that manages Home Health Aide schedules• Assist users remotely at various locations using Symantec PC Anywhere and other desktop virtualization software • Establish new hires with company issued tablets and laptops along with access to company software/programs • Configure IP Phone Softphone (Telework) software on portable devices in order for users to work from home.

• Provide desktop and technical support for agency directors for all 35 sites • Run and install Cat 5e/6 cables on patch panels• Transfer and installed hardware and software equipment to various locations• Activate/ Setup new user accounts and emails • Provide follow up visits to ensure effective equipment use• Facilitate the support of 60 Lab top/desk top computer terminals that utilize WAN/LAN technology• Configure wireless print servers and set up and maintained multiple new wireless networks • Install hardware and software components• Responsible for the management of all equipment inventory on user sites.

Exchange Administrator - Client Support Analyst, Tier 2 support at Barclays Capital Exchange Administrator - Client Support Analyst, Tier 2 Support at Lehman Brothers

• Provided 2nd Level Microsoft Exchange Server & Outlook 2003/ 2007 admin. support for internal and branch users (Outlook, PST(s), RightFax, and MFP issues)• Provided on-sight desktop support for traders/bankers• Maintained PST server/Net App Filer balance and user file access with permissioning using Active Directory• Provided 3rd Level BlackBerry support • Mentored and trained new co-worker(s) in better understanding of MS Outlook and PST server balance• Answered hotline calls regarding Microsoft Outlook /E-mail/Server issues• Assisted with the Microsoft Exchange Migration from Lehman Brothers to Barclays Capital

Information Technology Intern• Provided desktop support by troubleshooting and resolving user problemsfor the 26 sites that are part of the CAB agency• Analyzed and troubleshoot Windows based operation computers• Constructed and utilized CAT-5 network cables for network and internet access• Installed hardware/software • Assisted in troubleshooting, repair and maintenance of networked computers• Was responsible for the upkeep/inventory of agency hardware and software • Maintained records of all current computer supplies as well as documented purchased orders

Associates Degree In Electromechanical Engineering & Bachelors Degree In Computer Engineering, Computer Engineering & Electromechanical Engineering

Bachelor Of Computer Engineering, Computer Engineering