Roger Smith Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Led 24 Private Client Advisers, 1 Operations Manager and 2 indirect reports to achieve increased revenue and attain high customer satisfaction by building a pro-active culture during a significant time of transformation for the company. SELECTED CONTRIBUTIONS♦ Achieved budget and increased revenue by 15% after several years of trading at a loss, leading the Private Client division in NSW to be the only profitable division in 2020. ♦ Increased client satisfaction scores from 54 to 84, recorded through the Net Promoter system.♦ Merged four AMP offices into one central Sydney office in 2020, resulting in unification of the team, improved company culture and additional revenue. ♦ Increased the result of internal audits based on ‘clients were provided high quality advice everytime’ with all advisers passing audit

Sydney, New South Wales, Australia

Ran special purpose remediation project to manage and directly remedy internal controls, policies, and procedures through the application of financial compliance and governance procedures. SELECTED CONTRIBUTIONS♦ Analysed and reviewed previous dealership contracts and files to inspect for inconsistencies or inappropriate advice given. ♦ Coached team members to identify inappropriate advice and ensure correct process and procedures were completed for remediation. ♦ Examined company data to ascertain if correct advice had been given to customers who were believed to have received inappropriate advice. ♦ Completed the project with 100% compliance adherence through coaching and mentoring the team, and a renewed path forward for internal controls.

Sydney, New South Wales, Australia

Managed the St George retail business within outer and regional NSW and ACT across over 30 Branches - the lowest performing division within the St George group. Reported to the National Head, with 22 direct reports. In 2017, I was moved into Westpac Premium high net worth business in Sydney CBD, which was also under-performing at the time. SELECTED CONTRIBUTIONS♦ Managed and developed Team Members and Advisers to a high performing team through implementing a new operational and cultural change strategy. Propelled the NSW and ACT region into the 2nd performing division. ♦ Onboarded 50% more females at in the team at St George, after inheriting a team of all males. Promoted a strong culture of inclusiveness and diversity. ♦ Grew Westpac Premium from below target at 78% to over 150% in lodgements, resulting in an award for the #1 new business revenue in the country for 2017.♦ Steered the business through the highly visible Banking Royal Commission period, adopting suggested changes for a 9–12 month period whilst maintaining a positive and active sales team.

Sydney, New South Wales, Australia

Approached by the BT General Manager to lead this ground-breaking, innovative project within financial services with the objective of uplifting performance metrics, staff engagement and coaching outcomes focused on articulating appropriate fee value to clients though accuracy in communication and delivery style and grow conversion from leads to sales;♦ Delivered a ‘coach the coach’ style leadership, via presentation methods of one on-one F2F coaching, group facilitation as well as digital methods to Senior Leadership ♦ Due to the success of the program, it has now been set as the benchmark for all employees entering the banking business to undertake as part of their onboarding into financial services Westpac♦ Increased average case size by approximately 300%, achieved through individuals placing a higher value on their advice and service and a greater awareness of delivering a tailored communication style to each customer♦ Nominated for ‘Project of the Year’, and later became a finalist, hosted by CEO, Gail Kelly.

Sydney Cbd

Master Of Business Administration

Master Of Financial Planning, Finance, General

Gdfp, Financial Planning And Services

Education record