Roger Smith Email & Phone Number

Roger Smith is a IT Support Technician at Carter Logistics LLC at Carter Logistics LLC. He possess expertise in hardware, printers, databases, customer satisfaction, troubleshooting and 22 more skills.

Listed skills include Hardware, Printers, Databases, Customer Satisfaction, and 23 others.

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  It Support Technician

  Carter Logistics Llc

  Mar 2014 - Present - Anderson,In

  • Identify the hardware and software needed to provide solutions to problems.• Assist with the customization and adaptation of existing programs to meet users' requirements.• Provide telephone, face-to-face and online support to customers.• Download and install appropriate software.• Connect users to networks and provide initial training in facilities and applications.• Talk with vendors and programmers.• Provide information relating to customers' hardware and software purchasing decisions.• Make sure users can use the equipment by providing personal tuition and self-help instructions.• Add users and groups to databases.• Talking to clients to get details of faults.• Working out the reasons for a fault and explaining these to the client.• Fixing equipment, including printers and scanners.• Setting up new equipment and upgrading existing systems.• Testing and servicing equipment.• Recording problems and their solutions for future reference.• Training clients on new systems or software applications.

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  Ivy Tech Community College

  B+