Customer Success Technology Director
Current
Aug 2022 - Present
AeroLeads people directory · profile
Roger Smith Email & Phone Number
Customer Success Technology Director
at
Digitate
1 work email found
@loblaw.ca
1 phone found area 905
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Who is Roger Smith? Overview
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Quick answer
Roger Smith is listed as Customer Success Technology Director at Digitate, based in Canada, Canada, Canada. AeroLeads shows a work email signal at loblaw.ca, phone signal with area code 905, and a matched LinkedIn profile for Roger Smith.
Roger Smith previously worked as Principal Enterprise Architect at Loblaw Companies Limited and Sr Expert, Technology Enablement at Loblaw Companies Limited. Roger Smith holds Diploma, Computer Programming from Sheridan College.
Company email context
Email format at Digitate
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{first}.{last}@loblaw.ca
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AeroLeads found 1 current-domain work email signal for Roger Smith. Compare company email patterns before reaching out.
Profile bio
About Roger Smith
Technology Director with background in AI/ML, HR, Infrastructure, ITSM and Security systems.
Listed skills include Requirements Analysis, Team Leadership, Change Management, Business Analysis, and 13 others.
Current workplace
Roger Smith's current company
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8 roles
Roger Smith work experience
A career timeline built from the work history available for this profile.
Principal Enterprise Architect
- Responsible for Enterprise Security architectural standards
- Managed PoC of a new backup vault tool
- Implemented Policy as Code in Azure using Terraform and Gitlab
Jun 2019 - Jul 2022
Sr Expert, Technology Enablement
- Developed and maintained the AI and Automation Strategic Roadmap for Loblaw
- Expanded rollout of automated IT issue resolution and prevention at Loblaw. System is resolving around 40% of all tickets coming into the IT Operations department.
- Evaluated and led proof-of-concepts on other AI-Related technologies (Chatbot for Automating IT Support Desk)
- Responsible for the integration roadmap of all systems owned by the Technology Enablement team
Oct 2018 - Jun 2019
Expert, Disruptive Technology
- Developed and maintained the AI and Automation Strategic Roadmap for Loblaw
- Led team of ~10 resources as Solutions Lead responsible for enterprise roll out of automated IT issue resolution and prevention. - NLP was used to process inbound tickets to identify issues from multiple sources.
- Subject Matter and Solutions Expert on the ~$2.5 million Identity and Access Management upgrade, which brought Loblaw and Shoppers Drug Mart to a unified platform
Nov 2017 - Oct 2018
Technical Lead, Disruptive Technology
- Evaluated and recommended an AI-based system to automate ticket resolution and prevention.
- Led team of ~10 resources as Solutions Lead responsible for pilot roll out AI-based automated IT issue resolution and prevention and delivered it in Sept 2017. System was resolving ~4500 incident tickets per month by.
- Led 3 distributed teams across multiple organizations (~20 resources total) to support and upgrade CA Identity & Access Management Suite, BMC Remedy, MS Active Directory and additional MS Authentication Services (Cert.
- Subject Matter and Solutions Expert on the ~$2.5 million Identity and Access Management upgrade to bring Loblaw and Shoppers Drug Mart to a unified platform
- Subject Matter and Solutions Expert on Active Directory Harmonization project to bring Loblaw and Shoppers Drug Mart together on one AD Domain
- Maintained PCI compliance across accountable portfolio
Apr 2016 - Nov 2017
Sr. Systems Analyst
- Led 4 distributed teams across multiple organizations (~25 resources total) to support and upgrade CA Identity & Access Management Suite, CA Clarity, BMC Remedy, MS Active Directory and additional MS Authentication.
- Migrated Failover and Lower Environment servers for the above applications from Q9 to new Loblaw Data Centre
- Maintained PCI compliance across accountable portfolio
May 2012 - Apr 2016
Systems Analyst
- Led the teams of consultants supporting and upgrading CA Identity & Access Management Suite and CA Clarity
- Supported and maintained in-house access and authorization systems
- Supported various 3rd party source code version control systems
Sep 2008 - May 2012
Sr. Software Developer
- Developed software patches for company payroll system to enhance application security and ensure data integrity
- Developed employee performance review website for paperless performance reviews
- Developed EDI translation mappings for retail and banking transactions
Mar 2006 - Sep 2008
1 education record
Roger Smith education
FAQ
Frequently asked questions about Roger Smith
Quick answers generated from the profile data available on this page.
What company does Roger Smith work for?
Roger Smith works for Digitate.
What is Roger Smith's role at Digitate?
Roger Smith is listed as Customer Success Technology Director at Digitate.
What is Roger Smith's email address?
AeroLeads has found 1 work email signal at @loblaw.ca for Roger Smith at Digitate.
What is Roger Smith's phone number?
AeroLeads has found 1 phone signal(s) with area code 905 for Roger Smith at Digitate.
Where is Roger Smith based?
Roger Smith is based in Canada, Canada, Canada while working with Digitate.
What companies has Roger Smith worked for?
Roger Smith has worked for Digitate and Loblaw Companies Limited.
How can I contact Roger Smith?
You can use AeroLeads to view verified contact signals for Roger Smith at Digitate, including work email, phone, and LinkedIn data when available.
What schools did Roger Smith attend?
Roger Smith holds Diploma, Computer Programming from Sheridan College.
What skills is Roger Smith known for?
Roger Smith is listed with skills including Requirements Analysis, Team Leadership, Change Management, Business Analysis, Software Development, System Administration, Visio, and Databases.
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