● Responsible for Enterprise Security architectural standards● Managed PoC of a new backup vault tool● Implemented Policy as Code in Azure using Terraform and Gitlab

● Developed and maintained the AI and Automation Strategic Roadmap for Loblaw● Expanded rollout of automated IT issue resolution and prevention at Loblaw. System is resolving around 40% of all tickets coming into the IT Operations department.● Evaluated and led proof-of-concepts on other AI-Related technologies (Chatbot for Automating IT Support Desk)● Responsible for the integration roadmap of all systems owned by the Technology Enablement team

● Developed and maintained the AI and Automation Strategic Roadmap for Loblaw● Led team of ~10 resources as Solutions Lead responsible for enterprise roll out of automated IT issue resolution and prevention. - NLP was used to process inbound tickets to identify issues from multiple sources without a common format - Machine learning identified and set runtime alarms on scheduled jobs and then automated resolution - System was resolving around 40000 tickets a month by the end of 2018● Subject Matter and Solutions Expert on the ~$2.5 million Identity and Access Management upgrade, which brought Loblaw and Shoppers Drug Mart to a unified platform

● Evaluated and recommended an AI-based system to automate ticket resolution and prevention.● Led team of ~10 resources as Solutions Lead responsible for pilot roll out AI-based automated IT issue resolution and prevention and delivered it in Sept 2017. System was resolving ~4500 incident tickets per month by the end of 2017.● Led 3 distributed teams across multiple organizations (~20 resources total) to support and upgrade CA Identity & Access Management Suite, BMC Remedy, MS Active Directory and additional MS Authentication Services (Cert Authority, NPS, SCEP, FIMCM)● Subject Matter and Solutions Expert on the ~$2.5 million Identity and Access Management upgrade to bring Loblaw and Shoppers Drug Mart to a unified platform● Subject Matter and Solutions Expert on Active Directory Harmonization project to bring Loblaw and Shoppers Drug Mart together on one AD Domain● Maintained PCI compliance across accountable portfolio● Performed proof-of-concept of 3D printing for a variety of retail mounts and fixtures

● Led 4 distributed teams across multiple organizations (~25 resources total) to support and upgrade CA Identity & Access Management Suite, CA Clarity, BMC Remedy, MS Active Directory and additional MS Authentication Services (Cert Authority, NPS, SCEP, FIMCM)● Migrated Failover and Lower Environment servers for the above applications from Q9 to new Loblaw Data Centre● Maintained PCI compliance across accountable portfolio

● Led the teams of consultants supporting and upgrading CA Identity & Access Management Suite and CA Clarity ● Supported and maintained in-house access and authorization systems● Supported various 3rd party source code version control systems

● Developed software patches for company payroll system to enhance application security and ensure data integrity● Developed employee performance review website for paperless performance reviews● Developed EDI translation mappings for retail and banking transactions