Roger Spaulding Email & Phone Number

Indiana, Texas, Georgia

• In this phase of my professional career arch, I oversee operations of nine franchise locationsacross three states and drive revenue, employeedevelopment, and customer satisfaction.Key day-to-day tasks in this role:
• Managing and analyzing budgets for labor, food costs, and waste control toensure financial objectives are met.
• Enforcing company policies to maintain high standards of customer serviceand operational excellence.
• Overseeing recruitment, onboarding, and training of multi-unit leaders andstore managers for seamless operations.Key Accomplishments:
• Outperformed 200 franchises for three consecutive quarters and achieved'Smiley Survey' scores of 90+ in customer satisfaction.
• Secured recognition for the store as best place to work in six out ofseven rural markets where franchise operates.

Marietta GA, Fargo ND, Chattanooga, TN

• In this capacity, I managed store operations and staff development, oversawtraining programs, and drove community engagement.My core day-to-day tasks in this role included:
• Coordinating staff development for 40 partners, including shiftsupervisors, barista trainers, and baristas.
• Managing store operations to achieve financial goals with a focus onrevenue growth and cost control.
• Leading community outreach initiatives to enhance brand reputation andstrengthen local engagement.
• Overseeing hiring, onboarding, and training processes for salariedcandidates and barista staff.
• Monitoring store performance and implementing improvements to boostcustomer experience scores and operational efficiency.A section of my key accomplishments in this capacity entails:

Columbus, OH, And Atlanta, GA

• In this role, I supervised multiple departments, improved processes, anddrove sales growth and operational efficiency.My core day-to-day tasks in this role included:
• Managing the receiving, garden, flooring/décor, and overnight freightdepartments to meet daily operational goals.
• Optimizing the receiving process to reduce unload times and improveoverall efficiency.
• Retraining team members to ensure adherence to operational standards forbay-directed pack-down and inventory management.
• Enhancing vendor communication to boost product availability and salesperformance.
• Monitoring and adjusting staffing needs to support peak operational hours.A section of my key accomplishments in this capacity entails:

Columbus, Ohio

Columbus, Ohio Area

• Leading Training and Development, Process and Standards of Organization, SOPs
• Provides Training program to Employees for promotion under IDP Program(Internal Development Progress)
• Leads Team Member Training Program to improve their basics to follow Company Process and Standard
• Check Procedures and Process Followed Correctly by Restaurant team Via Training audit quarterly.
• Overseeing Restaurant operations through proper audit plan.
• Monitoring product availability levels with quality assurance throughout the day Each Restaurant.

Bachelor'S Degree, Organizational Leadership - Project Management Concentration

Civil Engineering

Postsecondary

High School Diploma