Roger Spaulding Email & Phone Number

Greenwood, In, Us

Indiana, Texas, Georgia

In this phase of my professional career arch, I oversee operations of nine franchise locationsacross three states and drive revenue, employeedevelopment, and customer satisfaction.Key day-to-day tasks in this role: • Managing and analyzing budgets for labor, food costs, and waste control toensure financial objectives are met. • Enforcing company policies to maintain high standards of customer serviceand operational excellence. • Overseeing recruitment, onboarding, and training of multi-unit leaders andstore managers for seamless operations.Key Accomplishments:• Outperformed 200 franchises for three consecutive quarters and achieved'Smiley Survey' scores of 90+ in customer satisfaction. • Secured recognition for the store as best place to work in six out ofseven rural markets where franchise operates.• Boosted store revenues by 10% year over year by spearheading community engagement and representing the brand through social media and localguerrilla marketing. • Standardized operations across the organization by defining andimplementing company's mission and core values as part of franchise's • Hired and trained two multi-unit leaders to oversee operations across ninestores and maintain compliance with company policies. • Led successful transition of franchise to a new payroll, scheduling, and timekeeping system and ensured smooth adoption with phased training plansfor 200+ employees. • Increased profit margins by 30% within first five months by developing and implementing store metric tracking and reporting systems using MicrosoftSuite and related platforms. • Enhanced employee satisfaction by 20% developing and implementing Standard Operating Procedures (SOPs) and an employee handbook in collaboration withstore and HR teams.

Marietta Ga, Fargo Nd, Chattanooga, Tn

In this capacity, I managed store operations and staff development, oversawtraining programs, and drove community engagement.My core day-to-day tasks in this role included: • Coordinating staff development for 40 partners, including shiftsupervisors, barista trainers, and baristas. • Managing store operations to achieve financial goals with a focus onrevenue growth and cost control. • Leading community outreach initiatives to enhance brand reputation andstrengthen local engagement. • Overseeing hiring, onboarding, and training processes for salariedcandidates and barista staff. • Monitoring store performance and implementing improvements to boostcustomer experience scores and operational efficiency.A section of my key accomplishments in this capacity entails: • Boosted KPIs by 20% within five months of taking over store leadership, expanding the team to 35 employees and leading the region in customerexperience scores. • Completed a bachelor's degree while leading all operational processes andprojects at a store generating $2.3M in annual revenue. • Developed and executed training plans for new internal and externalsalaried candidates while managing a store with $2.3M in annual revenue. • Improved performance of underperforming stores and consistently achievedat least a 10% increase in KPIs at each location.

Columbus, Oh, And Atlanta, Ga

In this role, I supervised multiple departments, improved processes, anddrove sales growth and operational efficiency.My core day-to-day tasks in this role included: • Managing the receiving, garden, flooring/décor, and overnight freightdepartments to meet daily operational goals. • Optimizing the receiving process to reduce unload times and improveoverall efficiency. • Retraining team members to ensure adherence to operational standards forbay-directed pack-down and inventory management. • Enhancing vendor communication to boost product availability and salesperformance.• Monitoring and adjusting staffing needs to support peak operational hours.A section of my key accomplishments in this capacity entails: • Boosted in-stock sales by 3% by optimizing in-stock and recoveryprocesses. • Achieved 8% increase in comp sales within first six months by enhancingvendor communication and driving lowest-performing categories to top-tier• Drove 1.5% sales increase over plan within five months. • Streamlined receiving process and reduced unload times by 30% throughretraining and process improvements. • Earned recognition from store and district management for demonstrating exceptional performance.

Columbus, Ohio

Columbus, Ohio Area

• Leading Training and Development, Process and Standards of Organization, SOPs• Provides Training program to Employees for promotion under IDP Program(Internal Development Progress)• Leads Team Member Training Program to improve their basics to follow Company Process and Standard• Check Procedures and Process Followed Correctly by Restaurant team Via Training audit quarterly.• Overseeing Restaurant operations through proper audit plan. • Monitoring product availability levels with quality assurance throughout the day Each Restaurant.• Ensure shrink and dump control at Restaurant.• Ensure SOP adherence.• Ensure quality and food safety parameters are maintained at the Restaurant any given point of time .To put in place systems and processes to achieve ‘customer Satisfaction’ as a key value across all levels.• To measure “Customer Service” quotient on an ongoing basis”CHAMPS" • Store Audit as well as Operational Excellence Audit.• Quality and Food Safety Audit compliance scores.• Delegating various responsibilities to Restaurant managers and Assistant Restaurant Managers.• Maintaining daily reports of Training, Sales Analysis, and Staff performance.• Giving colleagues honest feedback to improve their performance and be at their best. • Providing Managers and Team Members a clear direction about their roles, responsibilities and objectives. • Informing Team of new updates and general developments in the company• Conduct trainings where ever required; communicate job expectation, values, strategies and objectives.• Provide a good Restaurant environment.

Bachelor'S Degree, Organizational Leadership - Project Management Concentration

Civil Engineering

Postsecondary

High School Diploma