• Participate in network and systems design discussions to ensure implementation of viable system security policies and procedures• Conduct proof of concept evaluations, audits and reviews of security software to ensure current most cost-effective information security tools are utilized• Investigate information system security alerts to identify possible breach of security or other violations• Participate in vulnerability analysis and risk assessment evaluation of planned and installed information systems to assure local information systems adhere to established security policies for protection of the enterprise network• Assist in incident response actions such as coordinate the gathering, analysis and preservation of evidence used in addressing security violations well as prepare incident reports• Configure and monitor IT security tools in accordance with appropriate industry best practice, OIT IT governance standards, and federal and state regulations for compliance; measured by supervisor observation ad monitoring• Enforces the remediation of alerts identified by the IT security tools by creating incident tickets and driving measurable remediation• Create and update information into ServiceNow such as incidents, requests, change requests, engagements, tasks, and knowledge documents in a timely manner to ensure that information is readily available with no omissions• Participates as an incident response team member and ensure the teams follow the security strategy, policies and procedures to properly respond to information security incident by driving measurable remediation of the incident• Evaluates information systems and data network traffic against known threats utilizing security information and event management software to identify risks or vulnerabilities in current IT operations environment

• Develop IT focused policies, standards, and procedures based around the National Institute of Standards and Technology Risk Management Framework and Internal Revenue Service Publication 1075 for management and operation of IT by state agencies

• Develop IT focused policies, standards, and procedures based around the National Institute of Standards and Technology Risk Management Framework and Internal Revenue Service Publication 1075 for management and operation of IT by state agencies• Interview personnel to capture process requirements for standard operating procedures documentation to reduce process friction, and improve workflow• Evaluated cloud access security brokers (CASB) software ahead of vendor selection to assist state Chief Information Security Officer in making an informed purchasing decision• Designed State of Alabama’s Cybersecurity website to keep citizens up to date and oversaw blog post publication • Coordinates with web development team for state cybersecurity website maintenance on regular basis • Distill technical/complicated information into clear, concise documentation appropriate for various audiences• Researches background information to develop to produce technical publications including instructional material, product documentation for use by both IT and business community• Reviews and edits documentation including business requirements, reports, and procedures

• Guided 4 work sections compromised of 75 personnel providing technical training for 6 Air Force cyber career fields• Able to gather and synthesize information from different sources to provide numerous possible solutions. Edited/Drafted for publishing 3 volumes of Client Systems career field job instructional training course material that supported technical knowledge of 4000 personnel.• Mentored junior personnel on career path options and devised courses of actions to improve their performance• Troubleshoots network connectivity, hardware and software related issues on systems to include Microsoft Office products, Adobe, and other software products• Extensive experience with end-user groups and customer support in the educational setting to include on-the-spot technical assistance and training for staff and students • Creates, deletes and configures new computers to the domain in Active Directory• Installs/troubleshoots driver issues for networked laptops, desktops, printers and digital senders• Spearheaded Cyber Operations course equipment upgrade, interfaced with base Equipment Manager, efforts secured 175 systems to replace dated computer systems• Modernized Programmer course by coordinating Microsoft Visual Studio 2015 software install, resolved 12 month issue impacting training

• Directed IT operations, analyzed workflows, established priority timelines, enforced standards• Oversaw Help Desk operations tracking, routing, and fixing 7,000 user trouble tickets• Supervised 5 work sections compromised of 30 military/2 civilian/56 contractors in maintaining, operating a $211 million enterprise network• Utilized Remedy to track issues, managed user and computers accounts in Active Directory• Ensured 99 percent cyber system availability, providing reliable support to 7,000 users across various organizations• Collaborated with various Department of Defense cyber units to ensure security, integrity, and availability of base enterprise networks for 7,000 local users• Drove 11-member IT Specialist team that supported 7,000 users, resolved 10,000 trouble tickets and enabled education support to 195,000 student Air Force wide• Headed team during Defense Information Systems Agency Command Cyber Readiness Inspection awarded “Excellent” inspection rating• Developed schedules, wrote/reviewed personnel performance reports, briefed executives on network issues• Enhanced military hospital capabilities, replaced 97 computers, secured critical patient care systems by eliminating 3 system vulnerabilities

• Reviewed and modified as necessary IT system requirements and support agreements with outside agencies to ensure comprehensive IT support of 7,000 users• Delivered oversight of quality controls for 72 government contractors conducting IT operations• Drove $23,000 server support contract renewal, partnered with contract specialist to update agreement verbiage, delivered data backup capabilities to Maxwell Air Force Base• Compiled data to recommend top communication priorities for network life cycle modernization over the next 5 years to key decision makers and stakeholders• Chaired project meetings, clarified IT projects implementation across installation, ensuring project officers set realistic timelines for deliverable items

• Orchestrated supervisor training, equipped supervisors with knowledge need to train subordinates• Directed implementation of self-inspection programs covering over 1,000 items, implemented 4 internal review boards, conducted monthly trend analysis for non-complaint items• Overhauled personnel training program for 5 work centers, maximize effectiveness, decreased time qualification time for trainees by 35 percent • Attended 40 hours process improvement course based on lean concepts, utilized knowledge to improve training/inspection procedures

• Drove IT support team of 5 responsible for 589 users, delivered 95 percent system uptime status.• Set timelines for project completion to ensure customer need dates were met as expected• Utilized Remedy to track issues, managed user and computers accounts in Active Directory• Maintained and updated network systems to be in compliance with Defense Information Systems Agency Security Technical Implementation Guides and applicable regulations• Installed, configured, and maintained approved software to allow proper user access on network• Troubleshot network connectivity, hardware and software related issues on systems to include Microsoft Office products, Adobe, and other software products• Installed/troubleshot driver issues for networked laptops, desktops, printers and digital senders• Directed hardware, software upgrades to fully recourses across network while ensuring system integrity and availability• Reimaged systems, troubleshot, and returned to customers within 24 hours, exceeding 72 hour turnaround standard • Delivered IT support to senior executives during learning seminar, created/oversaw 24 system cyber café, enabled executives ability to reach back to their main office and support staff • Designed, implemented 35 station on-site training lab to facilitate hands-on workshop of 127 personnel annually• Managed user accounts daily with Active Directory, created, edited, and reviewed Remedy work order tickets and troubleshot/performed necessary action according to standard operating procedures• Ran system diagnostics to determined root cause of hardware and software failures of network computer systems• Planned network infrastructure upgrade, replaced 3 switches/fiber backbone raising data throughput 10 times faster• Managed over 1,000 trouble tickets, reducing user downtime by 95 percent having a direct impact to personnel managing award of 12,307 associate degrees