• Ensure system and network security of multiple enclaves within a multi-level network environment• Deployment of security endpoint clients to workstations and servers• Create and use sensors in endpoint clients to monitor network issues and analyze information from sensors• Perform and review Splunk queries to assess functionality of new installations and clients• Monitor network resources and availability to ensure proper function of systems• Advanced troubleshooting of network and client issues• Tier 2 problem resolution and troubleshooting of network related issues and trouble tickets and system administration

• Augment US Strategic Commands’ Global Operations Center (GOC) watch floor which directs the DOD’s military space forces.• Perform routine voice and data checks on watch floor.• Relay pertinent outages and information to leadership on watch floor.• Supervise personnel to ensure training requirements are complete and provide performance reviews for promotion packages and awards.• Provide training, standardization and evaluation for Satellite Communication (SATCOM) and Information System Operators.• Serve as technical expert for the synchronization, planning, system integration and employment of satellite communications and information management systems.• Provide the Tennessee Emergency Management Agency (TEMA) as well as other Tennessee civilian emergency services with assistance as needed.• Provide technical and concept training to fellow shop members to ensure full mission capability.• Maintain communications equipment and load COMSEC equipment for watch floor.• Transmit messages via secure voice and data communications on watch floor.• Provide technical expertise as well as troubleshooting on computers and equipment.• Gather information from various media sources to ensure mission/equipment viability.

• Ensure security requirements and incidents are monitored/investigated for accounts, systems, and the network• Provide system administrator support to all hardware, software, and customer accounts in a virtual environment using Citrix XenApp software• Monitor network resources and availability to ensure proper function of systems• Advanced troubleshooting of network and client incidents• Graceful shutdown of servers and server level administration/troubleshooting• Tier 2 problem resolution and troubleshooting of network related issues• Customer training and building relationships of trust between end users and IT support team• Provide updates on system resources, down time, and current issues to supervisors• Create and track system outages and user issues via Service Manager 7 (SM7)

• Lead the Configuration Management team at NMEC through development, testing, implementation, and retirement of software/hardware changes to the operational environment.• Develop the Change/Release Management process to facilitate software and hardware Request for Change (RFC) implementations from inception to retirement/removal from environment.• Ensure software and hardware changes are correctly documented and to determine if any changes to the Baseline will occur as a result of the RFC.• Administer SharePoint access and SharePoint site design and functionality.• Perform functions as a member of multiple decision boards in the RFC process and ensure version control and documentation is correct across a dozen different networks and classification levels.• Determine the artifacts and Configuration Items (CIs) that are required in each step of the RFC process and make recommendations of software to expedite and control the implementation of the change/release.• Assist with software purchasing process including requests for new software and addition to the Definitive Software Library and control of the license keys and renewals.

• Provide system administrator support to all hardware, software, and customer accounts in multiple Mission Critical environments as the SME for the North East Region.• Remediate security vulnerabilities and ensure all hardware is in compliance.• Issue PKI certificates and ensure they are installed and operational on customer profiles.• Log and track the destruction of classified media.• Create accounts and manage passwords for JCITA training classes.• Test new software as part of pilot groups before the software is distributed to the enterprise.• Revoke or distribute PKI certificates as a DODIIS trusted agent on JWICS.• Train/mentor new CSA’s on desk-side support agent responsibilities and authority.• Act as the Subject Matter Expert (SME) for System Administrators for the North East Region in worldwide technical teleconferences and relay pertinent information to personnel.• Provide 24/7 support for JITF-CT watch floor and ensure personnel are efficiently addressing any issues.• Supervise personnel at multiple sites throughout Virginia, Maryland, and the National Capitol Region to approve time, schedules, and work load and complexity.• Manage the team queue and ensure VIP/SES/General Officers requests are handled correctly and efficiently.• Perform statistical analysis of help desk ticket flow to determine underlying network and architecture problems caused by new software and hardware implementation and coordinate their resolutions with appropriate server teams.• Run the pilot program for the DIA taking over IT support responsibilities from the government personnel at DIA Headquarters building providing direct support to over 7,000 personnel and over 200 VIPs.

• Work in NOC environment monitoring and maintaining system operability.• Provide requests for information/resources to multiple teams regarding policy, maintenance requests, outages, and impacting maintenance on a day-to-day basis.• Run reports for system-wide failure to complete assigned tasking and send notices to all affected parties with a spreadsheet of overdue tasks.• Participate in daily Information Assurance briefings to verify Navy and USMC IAVA’s are being implemented and what to expect in reference to upcoming maintenances and security vulnerability mitigation.• Participate in the nightly Enterprise Operation Manager’s critical situation line to ensure maintenance is being done correctly and all emergency requests for maintenance are handled. This also includes providing instruction/direction in correctly following network maintenance policy.• Serve as the focal point/provide independent judgment for change requests and critical changes to the network including approval of Government Directed Actions as well as the correct assignment to individuals for processing the requests.• Relay communication to top level supervision regarding outages and other critical maintenance.• Provide Post Implementation Review of maintenances reviewing the results of the work as part of the ITILv3 process and provide a report to upper management regarding the monthly findings.• Taking incoming troubleshooting calls for software, hardware, and services from all levels of users to include VIP’s and Mission Critical assets.• Support network services for desktop/laptop via telephone, email, and voice mail using remote access services.• Responsible for the creation of troubleshooting articles and act as a Subject Matter Expert to ensure documentation of trouble call resolution is accurate and complete.• Assist ROC Area Leads with escalated issues through use of highest-level administrative rights.• Provide technical support/advice to other NOC representatives.