Roger Summers Email & Phone Number

Texas, United States

In my capacity, I motivate a high-performing team to successfully execute business operations, while simplifying HR processes such as hiring, coaching, training, and discharging employees. I maintain financial stability and maximize resource utilization by estimating and planning labor expenses to meet or remain within the budget. By addressing all corporate and social media reviews, I improve service credibility and conversion rate. In addition to enhancing service quality and customer satisfaction by educating employees, I facilitate informed decision-making by convening board meetings with owners. Key Achievements:● Improved cash flow management by administering AR and AP accounts. ● Accelerated revenue generation and maintained market position through room balance and revenue management. ● Fostered productive cooperative work environment by facilitating communication with Owner, Local Authorities, Vendors, and Corporate Office. ● Promoted company-wide consistency by assuring adherence to corporate standards and holding daily stand up.

Universal City, California

During my tenure, I managed all day-to-day office operations to ensure their seamless execution. I prevented bottlenecks and employee turnover by effectively resolving issues at the appropriate times. I ensured compliance across the firm while revamping it by helping new managers and staff become acquainted with policies and procedures. In addition, I improved staff discipline and accountability by maintaining attendance and tardiness records for the HR department. I managed High Balance and discrepancy reports in order to maintain credit control. I also untapped corporate value by managing the financial flow of the department. Key Achievements:● Guaranteed delivery of exceptional service by regularly training Front Desk and PBX Staff on work policies, communication, and customer service. ● Served as an inspiration for all employees as motivational speaker and aided team coordination by holding daily stand ups.● Sought ways to innovatively cut costs and improve bottom line by performing audits when necessary. ● Maintained business market position by coordinating arrivals of VIP's and Groups.● Eliminated performance gaps by analyzing potential and current customer and employee trouble points.

Burbank California

In this position, I streamlined corporate operations by taking a meticulous approach to organization and balance. I acted as a proactive growth strategist by identifying potential and real problem areas impacting workers, consumers, and enterprises. Furthermore, I eliminated process inefficiencies and disparities by serving as manager during the General Manager's absence. Key Achievements:● Upskilled staff in work policies, communication, and customer service via consistent training. ● Increased financial process transparency by monitoring daily expense report. ● Lowered risks of stock outs by managing inventory and supervising operations management.

North Hollywood

Complete Event and Tour Service from A to Z for corporate and live entertainment events.Specialized in international Tour and Production Management handling: All Travel (Visas, Carnet etc.) documents. Handling the.entire logistic. Booking Travel and Hotels. Advancing Contracts, Foreign and Domestic Taxes, advancing Production, Venues etc. creating budgets, P&L

Greater Los Angeles Area