Roger Thomas Email & Phone Number

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Brampton

Supply Chain Management

on the A2 shift at the PDC for Supply Chain Management, dealing with the Walmart account. Manager, Event Personnel, at the Air Canada Centre (ACC) from 2002-2006. Managed over 300 front line unionized staff during every event staged at the ACC. Through extensive hands-on experience, developed very strong customer, employee and public relations skills. Controlled departmental budget of $3 million and was instrumental in creating a budget which paid for everything from uniforms to wages. Fully bilingual, English and French. HIGHLIGHTSCommunicationAble to communicate daily goals to the team, as well as all pertinent information for the job to get completedDeliver constructive criticism, corrective action, praise and performance reviews to staffAble to communicate effectively with other departments and the customer Budgets/FinancialsPrepared, planned and implemented $3 million budget for event personnel departmentPrepared 3 different scenario based budgets for the NHL work stoppage, full-, half- , and no seasonMet with finance on a monthly basis to review financial reports for the departmentForecasted monthly event expenditures using Excel based spreadsheets with numbers from financial reportsOrganizationOrganized and planned manpower on the day shift Wednesday through Saturday over the Christmas holidays Prepared for several different events at a time by forecasting the amount of staff needed and their placement; some weeks would have 7 major events Planned training sessions for 300 staff members

Part of the initial hiring process for CentricEnsure the proper number and allocation of manpower for operationsDeliver reviews for team membersEnsure quality and accuracy is met when receiving and picking productFacilitator of SCM’s “SCM Way” program

Managed a team of 13 supervisors and 300 part-time unionized employees in the event personnel department (ushers and ticket takers).Reviewed, developed and implemented department policies and procedures. Worked closely with other departments to clarify their requirements to ensure that event runs smoothly.Resolved fan issues by working directly with Manager of Guest ServicesFostered teamwork and motivated staff through open communication, which allowed for an efficient, well functioning team.Monitored performance and quality standards of employees.Identified problem issues with staff, undertaking corrective action, to rectify poor behavior and performance.Prepared, planned and delivered all new hire orientation and existing staff trainingConducted customer service training for 100 supervisorsSupervisor, Facility services 2000 – 2002Supervised a team of 35 full time and 100 part-time unionized employees in the conversion process and the cleaning of the Air Canada Centre.Assessed the need for further employee development on an ongoing basis and organize relevant training sessions for staff.Ensured that the facility is maintained at a high standard and meets client satisfaction, by making rounds and being accessible to staff during events.Acted as point of reference for various internal departments within the company which allows for streamlined problem resolution.Ordered supplies and monitor inventory levels to ensure adequate product levels, while staying within departmental budget.

Facilitated WMI diversity training Coached staff to reach daily and weekly targets.Kept the flow of product through the department, and the building to make sure that merchandise gets to the stores in a timely manner.Supervised 29 walkie, reach and forklift drivers ensuring a proper flow of merchandise to each department and through the building.Point person for all merchandise flow during the 2nd shift.

Bachelor Of Arts, History And Economics

Bachelor Of Arts (Ba), History And Economics

Education record