Desktop Support Technician
Herndon, Va, Us
• Alternate Team Lead• Comprehensive assistance across multiple platforms: Microsoft Windows Vista, Windows 7, Outlook, Office 2003 & 2007, Adobe Acrobat, Reader, Symantec Anti-Virus, ApproveIt, Citrix XenApp, and VPN/Juniper• Active Directory Read, Write & Modify Permissions • Comprehensive assistance with user accounts across multiple DoD & non-DoD specific platforms• User & machine configuration• Assistance with multi-level security identification pieces (RFID, SmartCard, RSA tokens, security certificates & encryption)• Certified to provide assistance to both classified & unclassified networks (NIPR/SIPR)• Updated drivers peripheral devices/hardware• Exceptional customer service• Wide-ranging problem solving capacity• Excellent communication skills• Outstanding performance ability in the face of obstacles & complications