Roger Wick Email & Phone Number

Douglas County, Oregon, United States

The Computer Technician I maintains and supports the implementation of ESD and client telecommunication systems and maintains and supports computer desktop hardware, software, and peripherals. The Computer Technician follows and supports ESD policies and procedures performs other duties as may be assigned, and works cooperatively and harmoniously with clients, co-workers, and supervisors.Typical Duties:Isolates problems from symptoms, determines alternatives, executes solutions, and… Show more The Computer Technician I maintains and supports the implementation of ESD and client telecommunication systems and maintains and supports computer desktop hardware, software, and peripherals. The Computer Technician follows and supports ESD policies and procedures performs other duties as may be assigned, and works cooperatively and harmoniously with clients, co-workers, and supervisors.Typical Duties:Isolates problems from symptoms, determines alternatives, executes solutions, and effectively communicates these aspects to management, IT team, and users.Respond to technical support requests from users utilizing the IT HelpDesk software.Assists with training teachers and local system administrators; coordinates outside trainers in specialized areas of expertise.Articulates technical concepts to peers, management, and limited user audience.Organizes and writes and maintains systems documentation for ESD, DougNet, and where necessary, the school districts.Trouble-shoot computer, software, and telecom configuration on site, and over the phone, utilizing remote management tools as required.Appropriately maintains and secures confidential records and inquiries.Professionally represents the school and the District in interactions with parents, community, staff, and students.Act as the first point of contact for problem resolution and technical assistance from Douglas County user community.Assign, monitor, and manage requests with the HelpDesk system software. Show less

Placerville California

Monitor, troubleshoots, and resolves any issues related to Munis and Korons application availability, utilization. Provide support to other customer facing application and server infrastructure, as directed, and maintenance of County information technology applications, including enterprise-wide, department-specific, and web-based applications; modifies, and tests software applications.Receive customer complaints and inquiries through a variety of channels, including, iSupport tickets… Show more Monitor, troubleshoots, and resolves any issues related to Munis and Korons application availability, utilization. Provide support to other customer facing application and server infrastructure, as directed, and maintenance of County information technology applications, including enterprise-wide, department-specific, and web-based applications; modifies, and tests software applications.Receive customer complaints and inquiries through a variety of channels, including, iSupport tickets, email, phone, and live chat. In addition to making sure that each individual complaint is properly dealt with, I assess customer problems as a whole so that particular areas of concern can be identified such as a System downAssign/update MUNIS security access to new or existing users. I work with users and IT Management to improve workflow efficiencies to include the implementation and configuration of Munis Business Rules.Beyond solving problems which have already arisen, come up with plans designed to help avoid problems in the first place. This involves regularly evaluating the current state of the application, identifying aspects which could be improved and recommend changes to facilitate those improvements. Show less

Manteca, California

ExtendAg Cultura family. We provide supply chain management solutions to many of the largest food and beverage processors in the US and Canada. Our ERP solutions allow our customers to efficiently streamline the supply side of their business.Typical Duties:Provide technical support for ExtendAg’s software products for PC, mobile, & web-based platformsDiagnose, troubleshoot, and resolve customers’ software issues and inquiriesInstall, configure, test, and document the systems… Show more ExtendAg Cultura family. We provide supply chain management solutions to many of the largest food and beverage processors in the US and Canada. Our ERP solutions allow our customers to efficiently streamline the supply side of their business.Typical Duties:Provide technical support for ExtendAg’s software products for PC, mobile, & web-based platformsDiagnose, troubleshoot, and resolve customers’ software issues and inquiriesInstall, configure, test, and document the systems for the productsTrain the users on how to properly use the products with efficiencyCreate easy-to-understand, step-by-step instructions for the customers on how to use the productsCreatively find new ways to improve products and servicesStrong software troubleshooting and problem-solving skillsCreativity when it comes to finding ways to make software work for unexpected customer needsExcellent verbal and written communication abilitiesRapid learnerMulti-tasking ability essentialSkills:Knowledge of bookkeeping/accounting, including payroll processing, accounts payable, accounts receivable, cost accounting, and bank reconciliationCustomer-oriented approach to delivering service and solving problems Computer technical or software support experienceAgricultural background or work experienceAbility to write easy-to-understand, step-by-step instructions for customersSelf-motivated in finding ways to improve products and servicesFamiliarity with SQL commands and/or Excel functions and macro programming helpful Show less

Sacramento, California Area

Data Operations Analyst II Intel, Folsom, CASupporting the America Sales and Marketing Organization by executing the administrative audit tasks necessary to help the field sales teams manage their accounts in Salesforce (Customer Relationship Management system). • Execute Salesforce tasks driven by e-mail requests or audit findings. Navigate between many different Salesforce screens and research issues as necessary. • Frequently run reports, audit and analysis via Excel… Show more Data Operations Analyst II Intel, Folsom, CASupporting the America Sales and Marketing Organization by executing the administrative audit tasks necessary to help the field sales teams manage their accounts in Salesforce (Customer Relationship Management system). • Execute Salesforce tasks driven by e-mail requests or audit findings. Navigate between many different Salesforce screens and research issues as necessary. • Frequently run reports, audit and analysis via Excel. Work with a variety of tools to help support the Online Sales Center for North and Latin America as well as other customer facing field sales audiences. • Access SharePoint and follow documented business processes. Assist with administrating internal user help desk support and effectively communicate with a variety of stakeholders. Document processes and prepare tasks to be outsourced to a third party for ongoing support. Show less

El Dorado Hills California Usa

Deliver a great customer experience to a wide global customer base. Discover, troubleshoot, diagnose and track reported issues using the Clarify CRM tool. Case ownership and technical support for the resolution of complex problems, including; debugging, simulations, and writing SQL scripts.- Provide advanced application support to effectively utilize the system infrastructure and resources.- Interact with software vendors to provide best solutions to business problems.-… Show more Deliver a great customer experience to a wide global customer base. Discover, troubleshoot, diagnose and track reported issues using the Clarify CRM tool. Case ownership and technical support for the resolution of complex problems, including; debugging, simulations, and writing SQL scripts.- Provide advanced application support to effectively utilize the system infrastructure and resources.- Interact with software vendors to provide best solutions to business problems.- Consultation, training and onsite customer support in Japan for one and half years.- Responsible for tracking and resolving open technical help desk ticket issues, from start to finish. Show less

Crawley, England

Relocated from US to UK in 2001 for a role as a Technical Sales Engineer. Responsible for development and delivery of product demonstrations of Billing/OSS/BSS Systems remotely and on customer site a preformed product demonstrations at conferences and seminars, for groups up to 100 people. Respond to functional and technical elements of request for proposal (RFP) and request for information (RFI). Worked in conjunction with the sales team to convey customer requirements to Product Management… Show more Relocated from US to UK in 2001 for a role as a Technical Sales Engineer. Responsible for development and delivery of product demonstrations of Billing/OSS/BSS Systems remotely and on customer site a preformed product demonstrations at conferences and seminars, for groups up to 100 people. Respond to functional and technical elements of request for proposal (RFP) and request for information (RFI). Worked in conjunction with the sales team to convey customer requirements to Product Management teams• Leadership and technical experience in technical sales generation, delivery, presentations and closing; proposal, request for proposal (RFP) and request for information (RFI) development.• Project and program management, software, application and system development.• Business analysis and process re-engineering; customer service and billing systems; enterprise-wide implementations.• Field force automation and general business operations.• International travel all over the world. Show less