Roger Wickman Email & Phone Number

United States

Denton

Pilot Point, Texas

Ensure correct and timely replenishment of stock assortment to monitor quality and increase profitability by adjusting par levels every three weeksReduced shortage by conducting shift inventories on key items and holding staff accountable for excessive food waste; resulting in increased profit margin- Taking food cost from 34.3 to a 32.5 with in 30 days and maintaining it.Maintain exemplary mystery shop scores of 95% or better with a average of two to three scores a week on 18,000.00 in salesChampion of motivating and inspiring fellow team members to increase guest satisfaction and provide a superior guest experienceBoosted staff performance through improved training, certifying them in their position, accountability, coaching and daily shift meetings as well as routine employee evaluations with a staff of 25 peopleTrimmed labor cost 20 hours a week by cross-training and maintaining accurate in and out times having a saving close to 600 a month, taking labor cost from the low 19% to a 17. to a 17.5%Expertly researched and sought out restaurant marketing opportunities within the community including partnering with local schools, churches, hospitals, businesses, and the Chamber of Commerce to grow market share and increase customer loyaltyMaintained employee files to insure accuracy and food handler cards were currentSuccessful navigation of construction, licensing, and grand opening phases of multiple locations

Operated within company expectations maintaining quality, inventory, and labor cost while providing guests with superior experienceConducted performance evaluations; made recommendations for training and advancement opportunitiesDirectly hired, trained, and supervised more than thirty (30+) employeesQuickly evaluate and resolve guest satisfaction opportunities while maintaining profit margins and without compromising standard operating procedures

Charged with responsibility for all areas of operations including BOH, FOH, and barPrepared daily, weekly, and monthly reports for general manager and area directorAchieved corporate profit objectives while embracing a culture of team work and customer serviceIdentified and implemented strategies for achieving “The Mission and Vision” of being the number one seafood restaurant choice across all demographicsConducted performance evaluations and made recommendations for training and advancement opportunitiesFully trained and insured compliance with maintenance of employee and payroll records in accordance to State and Federal laws

Successful navigation of rehab and Grand Opening of all phases Prepared daily, weekly, and monthly reports for general manager and OwnerAchieved corporate profit objectives while embracing a culture of team work and customer serviceDirectly hired, trained, and supervised more than 40 team membersConducted annual performance evaluations and implemented appropriate course of action through ongoing training or career advancement