Roger Xavier Email & Phone Number

Brazil

• Act as the customer’s primary contact for all issue related, business owner mindset
• Built and Maintain outstanding long-term Customer Relationship
• Develop key strategies to identify and create sales opportunities
• Identify customer’s needs and challenges to develop and provide best Huawei's solutions
• Weekly accurate forecast to sales Director
• Manage existing contracts, contract addendums, renewals and Purchase Order fulfillment

• Reporting to the Head of the Transaction Fulfillment Center, I´m responsible for:
• Planning, controlling, tracking, measure and execute all ordering pipeline for ICT product lines as per the customer needs and priorities.
• Establish and maintain customer relationship by serving as a single point of contact for ordering matters.
• Manage record keeping for all ordering-related reports and KPIs.
• Provide ordering-related issue resolution, both internally and… Show more Reporting to the Head of the Transaction Fulfillment Center, I´m responsible for:
• Provide ordering-related issue resolution, both internally and externally.

Rio De Janeiro Area, Brazil

• Reported to the VP of Honeywell Global Tracking and to the Operations Manager in Canada. Was responsible for the Operations area, leading the engineering\technical support team and the Service solutions (Hardware.
• Business development and new customer’s prospection.
• Managed the largest contract in Latin America of US$ 5 million.
• Lead sales opportunities, conduct contract… Show more Reported to the VP of Honeywell Global Tracking and to the Operations Manager in Canada. Was responsible for the Operations area, leading the engineering\technical.
• Lead sales opportunities, conduct contract negotiations
• Conducted sales presentations and of solutions to potential customers.

Curitiba, Brasil

• Reported to the Global Operations Manager. Was responsible for the Operation of the Servers (Hardware and Operational System) of a set of Refineries and offshore oil rigs in the U.S., Canada, and Malaysia. Leading a.
• Management of… Show more Reported to the Global Operations Manager. Was responsible for the Operation of the Servers (Hardware and Operational System) of a set of Refineries and offshore oil rigs in the U.S., Canada.
• Management of Support Global Team.
• Guaranteed an operational flow at 95% availability.
• Developed the infrastructure solution of the business.
• Managed the contract of the procurement products.

Curitiba, Brasil

• Report to Customer Services Manager. Providing level 1 and 2 support for platform-related access (XME \ GME), dataset, and access to applications. Also actin as the main point of contact for account managers for.
• Mapping, redesigning and creating new processes, increasing service quality, avoiding rework, reducing time and cost for the operation, meeting high quality business needs.
• Creator and leader of the global team called "Customer Champions", formed… Show more Report to Customer Services Manager. Providing level 1 and 2 support for platform-related access (XME \ GME), dataset, and access to.
• Creator and leader of the global team called "Customer Champions", formed by (AA) Access Administration analysts (North America, South America and Asia) with the highest score in customer satisfaction and responsible.

• Report to quality assurance manager. Responsible for quality ensurance processes of actionstaken in SAP HR - R \ 3 environment, by the Help Desk and Access Administration teams in North America, Latin America and Europe.
• Mapping, creation of quality assurance processes to be followed by the Help Desk and Access Admin teams, ensuring that all actions taken by the teams comply with the company's security policies, avoiding any violation.
• Mapping, creation of quality assurance processes to be followed by the Help Desk and Access Admin teams, ensuring that all actions taken by the teams comply with the company's security policies, avoiding any violation.
• Creator of 18 "KB" (Knowledge Base Document). Documents that describe the procedures that must be followed to perform all actions taken by the Access administration global team. Show less

Rio De Janeiro, Brasil

• Report to the support manager, was responsible to Support, installation and maintenance of all equipment in the corporate network.
• High-speed network implementation with Cisco routers.
• Planning and troubleshooting in Windows environments (hardware, protocols, devices, users).
• End user support (Systems and Hardware) of all ITAUTEC hardware at bank agencies.Support for ITAUTEC fiscal printer, as well as support for customer documentation and fiscal processes.
• … Show more Report to the support manager, was responsible to Support, installation and maintenance of all equipment in the corporate network.
• Participation in the installation project (hardware and software) of the first multimedia ATM (Cash Machine), Windows platform in the world.

Rio De Janeiro Area, Brazil

• Report to support manager. Responsible for the installation and maintenance of all computers and servers related to UNIBANCO bank local network. Support for IBM fiscal printer hardware, as well as support for customer.
• Participation in the Y2K project (Millennium Bug), recreating copies of all client organizational environments (Network Structure, Servers, and Database) within dedicated IBM facilities with 24/7 support.

Business Processs Management, Graduated In Business Process Management

Master Of Business Administration - Mba, Mba Oil Gás And Biofuels Engineering

Technical High School, Industrial Electronic Technician