Yuan Lee, Mba Email & Phone Number

St. Louis, Mo, Us

● Promoted to manage 35 staff of employees and contractors servicing all 15 Emerson business units in MN, IA, ND, SD, and NE, including Emerson's 2 biggest business units● Increased SLA fulfillment 10% by developing and deploying an incident management solution ● Oversee IT and telecommunications infrastructure for 5,000 devices in the area, ensuring that security aligns with the global IT strategy & policy ● Allocate $4M capital and expense budget, saving 25% in costs year over year ● Coordinate service for over 500 IT incidents and requests per month ● Build relations between the IT team and business units, serving as a trusted partner for delivering value and high levels of services ● Educate staff, internal stakeholders, and senior business leaders on IT matters every month ● Provide 24/7 on-call support for production business systems

St. Louis, Mo, Us

● Promoted to lead system modifications and enhancements for hundreds of users globally ● Conducted performance reviews and administered salary plans for 10 employees and contractors ● Orchestrated companywide upgrade from Oracle 11 to Oracle 12 ● Evaluated system capability, installation requirements, and maintainability, reviewing all system designs and monitoring up to 10 concurrent improvement projects ● Communicated with leadership on project updates, long-range plans, and business recovery plan ● Coordinated a joint systems project that improved order management system performance and subsequently drove an increase in sales ● Provided 24/7 on-call assistance in support of production business systems

St. Louis, Mo, Us

● Promoted to coach team of 10 network services employees and contractors ● Re-architected and implemented dual 10 gbps dark fiber MAN ring to connect 4 Twin Cities facilities to the 511 Building in Minneapolis with triple ISP WAN MPLS circuits ● Maintained 300+ servers, voice for 2,800+, data infrastructure for 4,000+ through design, installation, maintenance, administration, monitoring, debugging and 24/7/365 support ● Led reconciliation of the annual $80M+ operating plan in collaboration with global IT leadership ● Optimized $2M+ expense budget and $3M+ capital budget ● Updated data center disaster recovery plan and conducted mock exercise ● Managed revolving list of 20+ concurrent projects and miscellaneous tasks assigned by the business while providing 24/7 on-call support for business systems ● Negotiated and fulfilled $2M in software and hardware contracts with multiple vendors

St. Louis, Mo, Us

● Relocated and decommissioned 50+ pieces of equipment during a 2-year remodeling project for the communication rooms and data center● Engineered, implemented, and administered core network infrastructure as the IT lead for the Bloomington facility expansion project ● Directed wireless upgrade of 400+ access points and 8 fully redundant wireless LAN controllers across all 4 major facilities in the Twin Cities ● Managed overall network security, health and preventative maintenance and provided 24/7 support ● Analyzed existing voice and data connectivity solutions and recommend upgrades to ensure maximum service efficiency

Dallas, Tx, Us

● Trained, mentored, and led 60 internal technicians supporting over 200,000 external end users using Microsoft Windows and Cisco systems ● Replaced at least 100 pieces of field equipment valued at over $100,000 ● Created a knowledge base that documented over 50 issues ● Installed, configured, tested, and troubleshooted network and systems ● Troubleshooted advanced network connectivity issues ● Improved speed of operations and system security measures on Cisco equipment ● Developed and implemented new processes for PCI compliance

Saint Paul, Minnesota, Us

● Organized the annual event with over 800 participants on 26 company-sponsored teams for 6 years ● Coordinated 20+ volunteers and 50+ vendors for the 2-day race ● Obtained permits and met all safety guidelines in compliance with city regulations

Eden Prairie, Mn, Us

• Create comparative market analysis housing report for internal and external clients.• Research and recommend suitable housing market for clients.• Facilitate in home purchase/sell transactions from begin to end.• Obtained Re/Max Results Executive Club in recognition of excellent customer service and high volume producer.

Atlanta, Georgia, Us

• Provide onsite and over the phone support to external clients on Microsoft Windows and Cisco systems.• Install, configure, and troubleshot point-of-sale equipments on Cisco networks.• Manage and design customer database.• Implement and provide continuous support for over 50 rollouts of Aloha software and Cisco systems.

Bachelor Of Applied Science, Information Technology

Master Of Business Administration, Information Technology