Yuan Lee, Mba Email & Phone Number

St. Louis, MO, US

• Promoted to manage 35 staff of employees and contractors servicing all 15 Emerson business units in MN, IA, ND, SD, and NE, including Emerson's 2 biggest business units
• Increased SLA fulfillment 10% by developing and deploying an incident management solution
• Oversee IT and telecommunications infrastructure for 5,000 devices in the area, ensuring that security aligns with the global IT strategy & policy
• Allocate $4M capital and expense budget, saving 25% in costs year over year
• Coordinate service for over 500 IT incidents and requests per month
• Build relations between the IT team and business units, serving as a trusted partner for delivering value and high levels of services

St. Louis, MO, US

• Promoted to lead system modifications and enhancements for hundreds of users globally
• Conducted performance reviews and administered salary plans for 10 employees and contractors
• Orchestrated companywide upgrade from Oracle 11 to Oracle 12
• Evaluated system capability, installation requirements, and maintainability, reviewing all system designs and monitoring up to 10 concurrent improvement projects
• Communicated with leadership on project updates, long-range plans, and business recovery plan
• Coordinated a joint systems project that improved order management system performance and subsequently drove an increase in sales

St. Louis, MO, US

• Promoted to coach team of 10 network services employees and contractors
• Re-architected and implemented dual 10 gbps dark fiber MAN ring to connect 4 Twin Cities facilities to the 511 Building in Minneapolis with triple ISP WAN MPLS circuits
• Maintained 300+ servers, voice for 2,800+, data infrastructure for 4,000+ through design, installation, maintenance, administration, monitoring, debugging and 24/7/365 support
• Led reconciliation of the annual $80M+ operating plan in collaboration with global IT leadership
• Optimized $2M+ expense budget and $3M+ capital budget
• Updated data center disaster recovery plan and conducted mock exercise

St. Louis, MO, US

• Relocated and decommissioned 50+ pieces of equipment during a 2-year remodeling project for the communication rooms and data center
• Engineered, implemented, and administered core network infrastructure as the IT lead for the Bloomington facility expansion project
• Directed wireless upgrade of 400+ access points and 8 fully redundant wireless LAN controllers across all 4 major facilities in the Twin Cities
• Managed overall network security, health and preventative maintenance and provided 24/7 support
• Analyzed existing voice and data connectivity solutions and recommend upgrades to ensure maximum service efficiency

Dallas, TX, US

• Trained, mentored, and led 60 internal technicians supporting over 200,000 external end users using Microsoft Windows and Cisco systems
• Replaced at least 100 pieces of field equipment valued at over $100,000
• Created a knowledge base that documented over 50 issues
• Installed, configured, tested, and troubleshooted network and systems
• Troubleshooted advanced network connectivity issues
• Improved speed of operations and system security measures on Cisco equipment

Saint Paul, Minnesota, US

• Organized the annual event with over 800 participants on 26 company-sponsored teams for 6 years
• Coordinated 20+ volunteers and 50+ vendors for the 2-day race
• Obtained permits and met all safety guidelines in compliance with city regulations

Eden Prairie, MN, US

• Create comparative market analysis housing report for internal and external clients.
• Research and recommend suitable housing market for clients.
• Facilitate in home purchase/sell transactions from begin to end.
• Obtained Re/Max Results Executive Club in recognition of excellent customer service and high volume producer.

Atlanta, Georgia, US

• Provide onsite and over the phone support to external clients on Microsoft Windows and Cisco systems.
• Install, configure, and troubleshot point-of-sale equipments on Cisco networks.
• Manage and design customer database.
• Implement and provide continuous support for over 50 rollouts of Aloha software and Cisco systems.

Bachelor Of Applied Science, Information Technology

Master Of Business Administration, Information Technology