Roger Felix Email & Phone Number

New York, New York, United States

New York City Metropolitan Area

• Achieves and maintains inventory accuracy of over 99% to ensure a great customer experience• Researches product discrepancies, such as missing product, using SAP and Excel platforms on adaily basis• Delegates tasks to team members during shipment to ensure accuracy and organization in thestock rooms• Mentors team members to improve knowledge of newest operational practices and researchmethods• Collaborates with Product Zone to provide support and guidance to customers during theirpurchasing process• Collaborates with the Genius team, to help guide customers in resolving complex technical issues• Contributes to the Technology & Merchandising team for troubleshooting in store devices, storeresets and adherence to merchandising principles• Consistently exceeds quarterly goals providing customers exceptional service

• Remotely engaged with customers to help guide them or facilitated the repair of their Apple hardware or software, while maintaining a satisfactory rating of 95%• First point of contact for all customer technical inquiries regarding products and services via phone, chat, and email• Managed a high volume of customer support inquiries and was able to multitask across systems and applications to analyze, isolate, and solve various technical issues• Provided quality experiences to customers by delivering step by step solutions tailored to each unique inquiry, and the customer’s comfort level with technology• Developed and facilitated training for At-Home Advisors on time management, logging customer interactions, and communication styles

• Approached customers and answered product questions with up to date knowledge of devices,services, and promotions• Asked open ended questions to identify customer needs and offer personalized solutions that matchthem with an Apple product or service• Educated customers about Apple products through demos to ensure that customers left the storeunderstanding their device or service• Collaborated with team members to share best practices that ensured store efficiency and acontinued positive work culture• Identified technical or service issues for customers to assure customer satisfaction and retention

• Assist guests with their purchase• Maintain theatre area and concession clean• Maintain concession area stocked

• Assist customers with any question they may ask to assure satisfaction• Finish a transaction on the register• Keep work are clean at all times

Bachelor'S Of Science, Dietetics/Dietitian

High School Diploma

Activities and Societies: Fisher Rock Leadership Group, Gentleman's Group