Roger Boothe Email & Phone Number

Tinley Park, IL, US

Chicago, Illinois, US

Chicago, IL, US

• (Taken from job posting. Will be updated as role evolves) The HRIS Analyst will act as a key technical contributor in both day-to-day tasks and technical projects, including system implementations, upgrades, & changes.
• Contribute to project management, configuration work, security administration, technical support, and testing plan creation in support of HR technology initiatives.
• Design and improve advanced reports, queries, and integrations.
• Consult with HR practitioners and other departments to influence stakeholders, determine HR technology gaps, and provide recommendation on HR technology solutions that align with best practices and organizational.
• Analyze HR processes, workflows, and performance metrics, and identify and resolve application issues.
• Perform detailed analysis on organizational data and produce information that enables better business decisions.

Deerfield, IL, US

• Operations Management
• Reduced Incident response time by 45% and Incident backlog by ~75% by reinventing processes and organizing teams for efficiency, ownership, and flexibility. o Created/automated metric reports used by Leadership.
• Designed 3-part Release Management Process: required deliverables before code can be deployed into production for the department aligning with regulatory compliance and metrics.
• Collaborated with HR to conduct daily ‘SWAT’ team meetings reducing resolution time by ~50% and decreasing ticket touches from 6 to 3 (50% lower) after roll out of SAP SuccessFactors® Employee Central.
• Saved ~$100,000 per year by championing for Change Management in Division (20 people) by establishing Change Advisory Board allowing approval of 95% of changes in 1 meeting instead of 2.
• Reduced application downtime by ~60% by formalized application alerting and creating “response playbooks” for higher visibility into applications for 40 team members. Customer Relations

Deerfield, IL, US

• Improved Major Incident communication efficiency by 25% by developing standardized processes and training 20 team members.
• Increased quality of Major Incident Email Communications by 90% as response to Executive Leadership concerns through creation of Scorecard.
• Established outage reporting metrics to measure team’s annual performance and expedite response time.
• Co-authored Enterprise wide Incident Management Policy and Work Level Instructions for BMC Helix ITSM®.
• Responsible to monitor systems, perform data analysis and communicate with internal partners to reduce error volume, increase system performance and support technology reliability.
• Mentor, coach and act as escalation point to 16 vendors as sole full time Associate Engineer.

Deerfield, IL, US

• Saved over > $20,000,000 dollars during the years of 2010 – 2015 by creating monitoring process for unstable RSA credit card encryption, preventing Point of Sale outages.
• Managed all Major Incident facilitation and lead resolution for the Command Center through timely and effective communication with colleagues, IT, vendors and management.
• Formalized a knowledge repository to better arm the team to follow and communicate contents of Major Incident Bridge calls, allowing the team to speak more intelligently.
• Authored trending reports reducing Incident analysis time by 75%.
• Improved outage response times by ~60% through development of dashboards in SMARTS to generate infrastructure alerts for Major Incidents and monitor health of local store networks

Deerfield, IL, US

• Authored technical troubleshooting documents resulting in increased efficiency and consistency when managing tickets.
• Designed and improved employee training courses, taught classes as well as coached new hires.
• Sourced and recommended superior support desk technology and trained co-workers on new system.
• Successfully supported Service Desk, including workforce administration, monitoring and escalation of system issues.
• Restored or escalated IT issues from Point of Sale, AS400, Norstar and Unix systems.

Deerfield, IL, US

Chemistry

Associate Of Science - As, Computer Science