Roger Lane, Mba
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Roger Lane, Mba Email & Phone Number

IT Service Management Analyst II at ICW Group
Location: San Diego, California, United States 5 work roles 3 schools
1 work email found @icwgroup.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email r****@icwgroup.com
LinkedIn Profile matched
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Current company
ICW Group
Role
IT Service Management Analyst II
Location
San Diego, California, United States
Company size
1242 employees

Who is Roger Lane, Mba? Overview

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Quick answer

Roger Lane, Mba is listed as IT Service Management Analyst II at ICW Group, a company with 1242 employees, based in San Diego, California, United States. AeroLeads shows a work email signal at icwgroup.com and a matched LinkedIn profile for Roger Lane, Mba.

Roger Lane, Mba previously worked as Network Operations Specialist at Icw Group and Network Operations Support Technician III – Sr Support Consultant-P3 at Allscripts. Roger Lane, Mba holds Master Of Business Administration (Mba) from Chapman University.

Company email context

Email format at ICW Group

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*@icwgroup.com
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AeroLeads found 1 current-domain work email signal for Roger Lane, Mba. Compare company email patterns before reaching out.

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Profile bio

About Roger Lane, Mba

Demonstrate extensive hands-on experience providing stable and reliable services to clients running remote desktop server farms. Identify and troubleshoot root cause of issues as effective problem-solver and ensure service level agreements (SLAs) are met. Develop robust customer relationships using strong interpersonal communication skills and quickly resolving incidents. Research and implement new technologies that maximize efficiency and cost savings through diagnosing, replacing, upgrading, and repairing network and telecommunication devices.Specialize in:– Customer Service Satisfaction– Strategic Goals & Operational Planning– IT Performance & Impact / Value Optimization– Complex Problem Resolution– Process Improvement– Training and DevelopmentPlease contact me via email at rogeralane@gmail.com to discuss your needs and how I can help.Technical skills include:Windows 7,8,10Microsoft Office 365Adobe Acrobat XLaserficheServiceNowWindows Server 2008, 2012VMwareTerminalsVOIP Voice / DataTCP / IP, DNS, DHCP, FTP, SSHActive DirectoryRDPNetwork Printing

Listed skills include Leadership, Team Building, Information Technology, Capital Budgeting, and 49 others.

Current workplace

Roger Lane, Mba's current company

Company context helps verify the profile and gives searchers a useful next step.

ICW Group
Icw Group
IT Service Management Analyst II
San Diego, CA, US
Website
icwgroup.com
Employees
1242
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Company profile
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5 roles · 28 years

Roger Lane, Mba work experience

A career timeline built from the work history available for this profile.

It Service Management Analyst Ii

Icw Group

San Diego, CA, US

Network Operations Specialist

Current
Icw Group

San Diego, California, United States

Jun 2020 - Present

Network Operations Support Technician Iii – Sr Support Consultant-P3

Allscripts
  • Provided level 3 technical software, hardware, and network problem resolution by performing question / problem diagnosis in call center environment for immediate resolution. Evaluated customer needs, diffused escalated.
  • Increased customer satisfaction levels 55%, improving accuracy and timeliness of complaints resolution through documentation, staff training, and utilizing new ticketing software.
  • Decreased operational downtime 20% by scanning server hosts to identify and remedy defects before challenges emerged.
  • Recognized for approachable style, patience, and relatability, listening effectively and resolving concerns / issues while guiding staff and clients through complex situations.
2012 - 2019 ~7 yrs

Manager Of Networking And Telecommunications

Brandman University - Chapman University System

Irvine, California

  • Administrated resources, competing priorities, timeframes, and created strategic partnerships to achieve business goals at 25 campuses. Strengthened services while cutting operating costs. Implemented VoIP telephony.
  • Identified and delivered enhanced Internet bandwidth by 600% while reducing cost by 30%.
  • Saved $160K via auditing network and telecom services by existing vendors during first 3 months, reducing operating costs substantially.
2010 - 2012 ~2 yrs

Manager Of Computing Services

Chapman University

Orange County, California Area

  • Directed $2M expense budget and 9 associates focused on providing all aspects of quality technical services to students, faculty, and staff. Identified and executed short and long-term strategic goals and initiatives.
  • Built tactical business goals and initiatives by planning annual need for software, hardware, and library resources.
  • Created and executed IT budget plan, overseeing and staying within $2M budget for capital expenditures and operational spending.
  • Oversaw creation and deletion of thousands of user accounts, distribution lists, and security groups in AD, ensuring infrastructure was secure and effective.
1998 - 2010 ~12 yrs
Team & coworkers

Colleagues at ICW Group

Other employees you can reach at icwgroup.com. View company contacts for 1242 employees →

ED Erin Delage Erin Delage Colleague at Icw Group Manteca, California, United States, United States View → BS Brenda Shamburg Brenda Shamburg Colleague at Icw Group Oceanside, California, United States, United States View → MW Mark Wright Mark Wright Colleague at Icw Group San Diego, California, United States, United States View → GD Giselle Dillard Giselle Dillard Colleague at Icw Group San Diego County, California, United States, United States View → OR Olga Ruiz Olga Ruiz Colleague at Icw Group San Diego, California, United States, United States View → RV Ronda Vinson, Rwcs, Cisr Ronda Vinson, Rwcs, Cisr Colleague at Icw Group Las Vegas, Nevada, United States, United States View → JG Jamie Gregory Jamie Gregory Colleague at Icw Group Deland, Florida, United States, United States View → MC Matt Coffelt Matt Coffelt Colleague at Icw Group Durham, North Carolina, United States, United States View → KD Kyle Dornseif Kyle Dornseif Colleague at Icw Group San Diego, California, United States, United States View → AJ Ana Jones Ana Jones Colleague at Icw Group San Diego, California, United States, United States View →
3 education records

Roger Lane, Mba education

Bachelor Of Science (Bs), Business Administration, Management And Operations

Chapman University

Associate Of Arts And Sciences (A.A.S.), Business Administration, Management And Operations

Southwestern College
FAQ

Frequently asked questions about Roger Lane, Mba

Quick answers generated from the profile data available on this page.

What company does Roger Lane, Mba work for?

Roger Lane, Mba works for ICW Group.

What is Roger Lane, Mba's role at ICW Group?

Roger Lane, Mba is listed as IT Service Management Analyst II at ICW Group.

What is Roger Lane, Mba's email address?

AeroLeads has found 1 work email signal at @icwgroup.com for Roger Lane, Mba at ICW Group.

Where is Roger Lane, Mba based?

Roger Lane, Mba is based in San Diego, California, United States while working with ICW Group.

What companies has Roger Lane, Mba worked for?

Roger Lane, Mba has worked for Icw Group, Allscripts, Brandman University - Chapman University System, and Chapman University.

Who are Roger Lane, Mba's colleagues at ICW Group?

Roger Lane, Mba's colleagues at ICW Group include Erin Delage, Brenda Shamburg, Mark Wright, Giselle Dillard, and Olga Ruiz.

How can I contact Roger Lane, Mba?

You can use AeroLeads to view verified contact signals for Roger Lane, Mba at ICW Group, including work email, phone, and LinkedIn data when available.

What schools did Roger Lane, Mba attend?

Roger Lane, Mba holds Master Of Business Administration (Mba) from Chapman University.

What skills is Roger Lane, Mba known for?

Roger Lane, Mba is listed with skills including Leadership, Team Building, Information Technology, Capital Budgeting, Technology Management, Technology Solutions, Customer Service And Satisfaction, and Active Directory.

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