Roger Alphonso Email & Phone Number

Chertsey, Gb

United Kingdom

Key Responsibilities: --- Administering the infrastructure support system for a user base of 1,000 +.--- Acting as the first point of reference for the customers and log calls in the Helpdesk system (Service Now).--- Deploying Ghost images on Samsung Laptops for new builds through SCCM. --- Server management: Creating user accounts, password resets in Active Directory, folder permissions.--- Remotely solving user issues via telephone, remote desktop connection, emails.--- Managing the requests to ensure user calls are completed in a timely manner.--- Resolving calls by following set procedures.--- Escalating calls where necessary to the appropriate team.--- Prepare customer facing material to assist customers with the IT systems.--- Monitoring the regular tasks for the department ensuring they are completed when staffs absent. --- Ensuring a sufficient stock of consumables is maintained for supporting equipment.--- Assisting with moves, changes and implementations of IT equipment.--- Building and deploying windows devices in high volumes.--- Liaising with end users directly to manage transfer of data.--- Deploying and setting up devices for new starters.--- Troubleshoot and finding faults in IT related systems in a very busy and fluid environment.--- Providing network support in the Samsung offices.--- Creation and maintenance of all relevant paperwork and documentation.--- Updating the IT support system.--- Troubleshooting Heavy duty network printers.

Croydon, United Kingdom

India

INS Mandovi (Indian Naval Ship; Role: Configuration, Troubleshooting, Monitoring and Maintenance of Hardware, Software and Network.Responsibilities:•Windows Server 2003/2008 R2 installation, configuration, maintenance and troubleshooting.•Administered domain controllers, antivirus servers, web servers, file servers and RODCs running Windows Server 2003 and 2008.•Provided periodic analytic reports about reported incidents to the IT Officer. •Planned, configured and troubleshot network infrastructure while escalating issues when necessary. Worked on fiber optics with splicing machine and OTDR machine to check discontinuity.•Strategized the placement of shared network devices for optimum availability to users thus reducing costs.•Configured and secured VLANs and wireless access points on a switched network.•Managed clients and network devices remotely. Assisted users with technical and functional issues using remote assistance. Resolving computer problems via telephone conversation. On-site customer support. •Implemented group policies for account restriction, system security and software restriction.•Deployed software’s, updates, virus definition patches via group policies (GPO). Administered active directory.•Maintained weekly backups of servers and client machines and administered firewall server configurations for disaster recovery.•Assembled, deployed and maintained an enterprise containing more than 200 workstations in a domain network.•Troubleshoot end user systems for software and hardware issues. Configuring and managing MS Outlook. •Installed and maintained hardware including workstations, laptops, printers, scanners, projectors, thin clients.•Created quick troubleshooting manuals for users. Documented revised network designs, product quotations, policy compliance letters and prepared spreadsheets such as departmental IT inventories, I&E statements.