Roger Mcdowell work email
- Valid
Roger Mcdowell personal email
- Valid
I am a dynamic managerial professional with progressive experience in business and operational roles for industry leaders Ericsson and Sprint. I have developed my career as a respected leader with expertise in managing and motivating highly skilled business and technical professionals to deliver mission-critical business, network and IT related services. As a manager of managers I have proven my ability deliver business impacting results against a broad scope of responsibility. My core competencies include: Leadership, Business & Operations Management, Strategic Planning, Process Optimization, Business Analytics, Professional Communications, Relationship Management, Project & Program Management, Change Management, Performance / Problem Management, and Vendor Management.My leadership style is to set a personal example for excellence while enabling an organizational culture dedicated to best practices, focused on business results, and committed to the highest ethical standards. The challenges faced in my career have enhanced my leadership capabilities while providing opportunities to demonstrate innovation, complex problem solving, and out of the box thinking. In addition to my extensive professional experience with industry leaders Ericsson and Sprint, my credentials also include a Master’s Degree in Management, progressive professional development, and active involvement in my community.
-
Director Service OperationsEricsson Services, Inc. (Esi) Sep 2016 - Oct 2018Overland Park, KsManaged the operations portfolio for a centralized delivery function in Ericsson Managed Services (North America). Accountabilities and Accomplishments include:- Defined strategy for next generation operations model with integrated IT, OSS, Network, and Security functions, next generation tools (Automation focus with road map to AI/ML), and advanced competence. - Championed best in class operations and served as key consultant for internal/external strategic engagements; served as operations representative for North America on global effort to define a new Telecom Operating Model.- Aligned Ericsson’s global and regional managed services strategies to optimize local operations portfolio.- Developed service definitions for operations portfolio and provided training and support to sales teams.- Implemented a Competence Management Framework to enable managed services portfolio/pipeline; Key new technologies: 5G, Automation, and Artificial Intelligence (AI) /Machine Learning.- Acted as operations subject matter expert (SME) for customer presentations and sales engagements.- Led a NOC transformation initiative resulting in operational cost reduction of ~55% annually (2017). -
Director Operations SupportEricsson Sep 2015 - Sep 2016Overland Park, KsProvided leadership and direction for a team of 14 network operations experts responsible for delivering on key components of the managed service strategic framework and ITIL based vision for managed operations. Established and oversaw new service introduction, process engineering, and vendor performance management functions. Created a culture focused on providing best in class client service delivery and implementation of industry best practices. -
Director Network Event ManagementEricsson Nov 2012 - Sep 2015Overland Park, KsLed a department comprising 45 staff, including 4 Senior Managers, and administering an annual budget in excess of one million dollars. Ensured the execution of critical functions including change management, operational assurance, performance reporting and problem management. Collaborated with internal partners to support new business and contract development. Maintained ongoing dialogue with both our executive leadership and clients on areas impacting business success such as performance optimization initiatives and SLAs. -
Service Delivery DirectorEricsson Mar 2012 - Nov 2012Overaland Park, KsExecuted multiple roles overseeing SLA management and operational assurance and governance. Organizational owner and primary customer interface for all service assurance issues related to existing agreements and associated business matters. Customer fulfillment lead on all operational issues with service assurance scope and cost implications. Led service desk activities supporting the scope of SLA contractual agreements.Ensured the achievement of all contractual key performance indicators (KPI) and delivered required reporting to each client organization. Proactively identified areas for process improvements making recommendations to elevate effectiveness. Drove collaboration with contract delivery teams including Network Operations, Field Services, and Service Delivery to ensure SLA compliance, client satisfaction, and retention. Monitored financial results on a monthly basis coordinating with Delivery Lanes to correct variances from plan. Assisted the Contract Management team with adherence to SLA contracts and verification of both monthly and quarterly penalties if applicable. Partnered with the CFO to facilitate the monthly operational reviews collecting and managing action items received from all stakeholders. -
Service Delivery Manager IiEricsson Sep 2009 - Mar 2012Overland Park, KsPerformed business analysis and provided in-depth forecasts across key performance areas on behalf of Sprint’s Managed Services COO and the Performance Management team for the Sprint Network Advantage Contract. Crafted both executive and client communication packages for SLA forecasting and performance and on subjects related to service improvement initiatives. Directed the implementation of performance improvement initiatives across the service delivery lanes. In support of the Network Advantage contract oversaw service level management (SLM) and reporting. -
Senior Manager Of Test OperationsSprint Jul 2007 - Sep 2009Overland Park, KsManaged a high-performance team of 30 Test Engineers and Project Managers performing hardware and software deployments for the Sprint network which included Lucent and Motorola Wireless, Alcatel STP and Lucent Plexus. -
Manager Of Test OperationsSprint Oct 2005 - Jul 2007Overland Park, KsLed a team of 12 Test Engineers implementing hardware and software deployments into the Sprint Network. Created a reporting format tracking key metrics and providing operational reports. -
Technology Analyst/Program ManagerSprint Jan 1998 - Oct 2005Overland Park, KsProcess Engineer conducting analysis to define business processes and requirements in support of major Sprint initiatives with specific expertise in infrastructure build-out and service delivery and assurance. Team Lead managing requirements functions and resource management responsibilities. Defined and implemented a process-based methodology to requirement gathering to support an array of Network Services initiatives.
Roger Mcdowell Skills
Roger Mcdowell Education Details
-
Bachelor Of Arts - Ba -
Management -
Management -
Management -
Economics
Frequently Asked Questions about Roger Mcdowell
What is Roger Mcdowell's role at the current company?
Roger Mcdowell's current role is Franchise Owner of College Hunks Hauling Junk & Moving in Topeka, KS.
What is Roger Mcdowell's email address?
Roger Mcdowell's email address is ro****@****son.com
What schools did Roger Mcdowell attend?
Roger Mcdowell attended The University Of Kansas, Baker University, Baker University, Baker University, University Of Kansas.
What skills is Roger Mcdowell known for?
Roger Mcdowell has skills like Managed Services, Telecommunications, Service Delivery, Wireless, Vendor Management, Program Management, Management, Integration, Performance Management, Cross Functional Team Leadership, Process Improvement, Business Process Improvement.
Not the Roger Mcdowell you were looking for?
-
Roger McDowell
Simpsonville, Sc2heartlandpaymentsystems.com, cabelas.com -
2gmail.com, broadbridgeinc.com
-
2yahoo.com, usda.gov
2 +177071XXXXX
-
Roger McDowell
Charlottesville, Va1orthoexperts.com2 +170822XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial