Roger Barb Email & Phone Number

Fort Worth, Texas, United States

did work in- nd current position as of now - Author-Blues Music blogger/Blues Universe at Blues Music blogger/Blues Universe

*View daily metrics*expand network as opportunities arise*timely response to sensible network requests*add relevant articles and videos of interest as they become available

Austin, Texas Area

Have had the opportunity to see great bouts and capture with my camera and mobile device ( iPhone). Post to Flickr, Instagram, Tumblr & some on Facebook

Dallas-Fort Worth Metroplex

*Created worldwide live music blog with a local Texas music concentration *Interview Musicians and club owners, attend performances, track crowd reaction by after-show feedback*listen,collect and review recordings CD/ DVDs.* Report on my experiences on these events.*Evangelize about the healing power of music via blog reporting at regular intervals

Austin, Texas Area

-logistics-trip planing/Google Maps public transit link-time management-use of website and Cap Metro resources to take care of daily business-lower my carbon footprint-attended Board meetings-stay current with route changes/ construction delays -Use of social media/QR codes (ie Google maps , Foursquare for trip optimization) -Daily driver feedback

Austin , Dallas Texas

Enjoy live music concerts.Visit related sites in Dallas and AustinMeet and greet musicians Share experiences /network

Creedmoor (Austin) ,Tx

*Facilitate Trash,. recycle, compost/brush service*Customer account assistance via phone**guide customers through self service tools ( Waste Wizard)*schedule special pickups

( Austin)Creedmoor Tx

Creedmoor/Austin Tx

San Marcos Tx

***Employee of the month April 2017****Works with industrial robots to fulfill customer orders* Interacts with order and inventory systems* Trained -use of handheld scan /order hardware Symbol (PDA)*Audits inventory to insure timely and accurate delivery to customers ***12/07 proposal to increase robot efficiency 1.5 to 2 X (in concept test phase 2/7/17)*

San Marcos, Texas

*Work with industrial robots to fulfill customer orders accurately*Use/ program handheld scanner (Symbol hardware) *Audits inventory to ensure timely delivery of custom orders

San Marcos Tx

Customer service , Hand-held device expertise (device setup/testing),billing support, laser focus, follows \ executes instructions ( written & or verbal) with minimal supervision ( self-starter), maintains a positive, upbeat and energetic demeanor through challenging situations*Knowledgeable of computer opertations in a Windows enviroment

Austin, Texas Area

Fulfill duties as assigned, systems training & usage,CSR phone support, CSR tech support. Weekly maintenance duties schedule,operating a computer in Windows based environment, teleprospecting, follow-up on customer inquiries

Austin, Texas Area

*Test /diagnose PCs and offer action plan;Good , Better, Best1st tier support &sales of HP , Toshiba, Canon,Microsoft software*research , test & advise on products listed at Office depot And OfficeDepot.com* clear communication of technical assistance-printers operation / education/ ink research &setup *digital cameras sales and basic support* Hand-held device expertise*storage and wireless networking consult*Windows 8 integration training/ sales points*Advanced sales and bolstered support of Tablet/ touchscreen P.C. s- 1st tier***Microsoft certification Windows 8** 10/25/2012*how to interpret customer business needs/ provide options *Warehouse methodologies / support, inventory training***Microsoft Office 2013 -1/25/2013Company improvement initiatives- I spoke with and or proposed these via best company channel*expand copy center to typesetting, professional resume production (pending)*offer in-store product demos to build loyalty, gain valuable *daily use- computer CRT, PC, telephone, photocopier, and fax*Business card initiative ; blank with store info all associates, name cards for 3 month and tech reps. -(pending)-in store classes ..printer basics, tablet basics-*Relay messages to managers/co-workers in a timely manner via wireless headsetsfeedback and WOW the customer-able to handle stressful situations in a professional manner**Customer service commendation 4/15/2013****Customer service commendation 8/3/2013****Customer service Award July 2013**Contributes to the team effort*evaluates multiple factors to develop creative and practical solutions*daily use of hand-held device, functions include: order processing, inventory check, paperless receipt generation, report generation Mobi ( Ipod based)* Ability to clearly communicate technical concepts to non-technical people

Austin Tx

punctual /enthusiastic on every assignmentFollow Up job leadsCommunicate status with main officecontinue developing job skills

*monitored sales events*negotiated merchandise prices*evangelize about Karavel customer service*kept up with New balance product line

Austin, Texas Area

event security

Student of MS Word, Excel, PowerPoint, OutlookMac OS, Windows OS,Social Media-( Facebook, Twitter, Blogger, Foursquare)MS Access

Austin, Texas Area

Classes in Windows 7, PowerPoint ,Excel,HTML, Social Media , MS Access 1 & 2

Austin Tx

*Digital cable trouble shooting, High speed internet support, digital phone setup\ port- in support*Supported and collaborated with team members to achieve goals*Expanded customer experience via plan reviews*Captured complete client information and documented interaction in company database*use of various databases and software applications* using quality based metrics consistent with department guidelines to improve performance*Transcribed routine precoded \ identifiable alphanumeric data from source document,or phone call into an automated system *operating a computer in Windows based environment, teleprospecting *Influenced buying decisions of customers via detailed account analysis Understanding of carrier services,devices, agreement terms and telecom device offerings*Escalate quality issues /customer inquires to appropriate department

Austin, Texas Area

Network configuration support , streaming syncing assistance, wireless base station support(Time Capsule, Airport Extreme), Hand-held device expertise( Ipod support), portable computer support, call center operations,quality based metrics consistent with Apple Care guidelines,ability to handle competing priorities while remaining calm,Customer facing skill/& Apple store supportEffective written/ verbal skills ,Subject Matter Expert Apple networking productscourteous / experience providing positive client service via the telephoneEducate customers on the status of resolution efforts,using various databases and software applications and internal chatdefine, document, and execute process,basic locksmith duties iTunes password resetshyper attention focus via email, phone, chat,Interact with customers to provide, process, and prioritize information in response to inquiriesstay current with system information, changes and updatesoperating a computerand relate devices in Apple(Mac) based environmentlowered customer frustration by education of self service options

Austin Tx

Call center projects, sales, phone support,experience deescalating calls

Austin, Texas Area

*Next generation 3g device support,Trouble shooting/sales*Wireless data training PDA support,computer operations in a windows based environment , complex billing assistance & conflict resolutionexperience with servicing accounts, payment transactions experience providing positive client service via the telephone.able to handle stressful situations in a professional mannerInvestigate bills provide rate plan/features alternatives Provide customer feedback to supervisors on the status of resolution efforts*Research invoice disputes and recommend appropriate action*evaluated myriad factors to develop creative, economical and practical solutions* Ticketing system experience including ;transcribing pre-coded \​ identifiable alphanumeric data from source document,or phone call into an automated system *Ability to handle competing prioritiesIdentify, research, and resolve customer issues using the client customer database*Effective written and verbal skills*negotiated advanced billing solutions to increase customer loyalty*establishing financial arrangements and answers questions about the repayment process*Interact with customers to provide, process, and prioritize information in response to inquiries* Ability to apply concepts such as fractions, percentages, ratios, & proportions in practical situations*collaborated with 3rd party sources to resolve customer issues ( ie FedEx)**Knowledgeable of computer opertations in a Windows enviroment

Austin, Texas Area

Acquire and maintain an elite level of product knowledge in all ATT Mobility products and servicesHand-held device expertise-Next generation 3G support, TDMA support,device setup & testing, Billing self service education, advanced technical assistance; hardware Motorola,Samsung, LG, Nokia, Palm,Sony Ericson,RIM Blackberry,Ability to remain composed while resolving elevated customers concerns,ability to work in multiple program systems to provide services,Retain customers/reduce churnLiase with internal departments as well as outside vendors/companies *Expertise with de-escalating calls at the first point of contact,constant training( for latest versions of databases and software applications), *Liase with internal departmentsAbility to subsequently communicate complex technical concepts to non-technical people,basic Locksmith duties (password reset, etc.)Navigate through multiple screens & systems to provide accurate solutions in a timely manner, escalate quality issues /customer inquires to appropriate department

Austin, Texas Area

Next generation (3G)/ TDMA Support, Trouble Shooting & Sales, Call center operations/ support, Ability to remain calm and efficient During customer deescalation process, Professional Services, interdisciplinary training and advanced technical assistance*operating a computer in Windows based environment*quality based metrics using published department guidelines.

Austin,Texas

Next generation (3G)/CDMA Support, Trouble Shooting & Sales, Customer Support, Call center operations, continuous training, indirect sales and Advanced technical assistance.Billing reconcile, payment arrangements assistance, improve the usability of documentation via email feedback,courteous & professional telephone interaction in a call center environment,intermediate locksmith duties (password reset, etc.), experience with VOIP telephonyOperating a computer in Windows based environmentDefine, document, execute the process for field service analysis.determine the root cause of network and equipment failures then implement corrective action

Austin Tx

Commission Sales Men's Suits & clothingSales , high level customer service,Advance customer relationships customer retention,cashiering duties include the balancing of the cash drawer*meet or exceed monthly sales quota

Austin Tx

Commission Sales: Men's suits & clothing, Subject Matter Expert (SME)-Men's suits clothing & accessories, computer interaction,cultivate relationships\ grow business to increase sales and high level customer service.**Top Sales company-wide 1999

Austin, Texas Area

Specializing in foreign exchange trading via Internet, intermediate technical analysis ,trading by phone, trading via online software, procuring and maintaining accounts.

Specializing in Online foreign exchange trading via Internet, intermediate technical analysis training, trading by telephone, procuring & maintaining accounts.

Austrin Tx

Sales: Men's Suits and clothing,fine jewelry sales, building client base, cashiering duties\ balancing the cash drawer customer service,make monthly sales quota

Honolulu Hi

Spot and forward foreign exchange trading, Eurodollars, currency bankers acceptances, Reuters dealing and retail customer operations.

Honolulu Hawaii . Wakiki

Door security services for Tropic Surf club- Waikiki.Elevate guests experience , answer questions on local activities & services.

Ordering / organizing inventory, staff selection, staff training, customer service, bartending duties

Austin Tx

Customer service ,sales/ brand promotion,quality control/tasting cashier duties , cleaning/ light maintenance

Austin Tx

Lumberman's Investment Corporation*Collections experience *Contact mortgage customers by phone*Setup Payment arrangements*Customer service*Maintain account records( bankruptcy , foreclosure)

Austin, Texas Area

305 Place ,prior 305 Apts305 W 35th St Austin TX*Apartment management duties including;-rent collection-pool test and maintain-vacant unit clean/ maintenance duties -general maintenance

Bba, Fin, Ib

Activities and Societies: Delta Tau Delta fraternity House officer (Stewart )Concentration in Finance bank funding, technology..

Y, Computer /Database Training,Html , Social Media, Certifications

Earned training in: *MS Word *MS PowerPoint *MS Excel *Database design *Social Media *Business Applications of MS Office *HTML *MS Access.

Bachelor Of Business Administration, Finance

Activities and Societies: *Secondary concentration International business/funding Forex Delta Tau Delta Fraternity ;Officer-House.

Yes, All

Activities and Societies: Latin Club President Yearbook staff Varsity FootballSports- Football varsity Language - Latin 2 years